While I booked through American Airlines, my return flight was via British Airlines, and I had a fantastic experience. I was a bit concerned by check in, as I could not check-in or reserve seats until 24 hours before the flight. But when I could check-in, I was relieved to find seats similar to my flight in and priority boarding similar to my American status. I was a little confused about having a checked bag and they weren't checking any bags at the airport, so I carried my bag. Check in at the airport was easy. Staff was much more friendly than I am accustomed. The plane was beautiful, spotless, with little pillows, blankets and ear phone packaged up on each seat, like a present. The flight crew was amazing, friendly, professional and attentive. The food and drink were delicious and kept coming. We were served wine, beer a hot meal with dessert, treats, and a hot pastry before landing. The flight and landing were so smooth. I'll be flying British Airways every chance I get! read more

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Update: we fly this morning. We are at our gate early. We had time to have coffee and breakfast before this step in our Journey. read more

British Airways - let's go - Airlines Near Me - London, XGL

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Like many other reviewers, I've come here to complain. I've generally had a positive experience with BA (see my review from a few days ago that I gave BA a 4-star positive review at JFK. However.... Flying thru LHR a couple months ago, my experience was extremely negative. My flight had a one hour layover and due to weather delays my friend and I arrived 45 minutes late, subsequently missing our transfer flight. We go to the British Airways airline service counter to get our flights rescheduled, and pass our boarding passes to the agent. She sees a party of three passengers behind us in line and asks if they are on the same flight. They say yes and she asks for their boarding passes too, takes all five of our passes back to an office, comes back and places the three white men dressed in casual business attire behind us in line on the first flight out that departs in an hour. Then she turns to my friend and I and says she put us on the flight leaving in 6 hours. What??? I saw their boarding passes when they passed them to her and we were all flying economy. What makes them deserve special treatment over us...I am livid. In fact so livid and annoyed that I ask her directly why they were behind us in line and she put them on an earlier flight. She tells me it was because they booked their tickets together and my friend and I didn't....sorry that makes absolutely zero sense. More like she somehow felt it was necessary to cater to them first, not to two petite women dressed in more casual attire. I'm very levelheaded and aim to be fair (if anything leaning towards positive, if you read my other reviews), and I don't easily get ruffled but this seriously pissed my friend and me off. But what could we do but leave the counter fuming, off to waste an extra 5 hours waiting in the terminal. What a customer service fail here. read more

British Airways is a step up from a budget airline. We flew from Amsterdam to London, then from London to Cologne. The flights were pretty smooth, with gingerbread cookies and a refreshment (very British). The Android app leaves a lot to be desired. I had to reenter passport multiple times, and the app stopped and froze a lot. We had no delays and the staff and flight attendants were nice enough. You won't be flying in luxury with British Airlines but it is good enough for a quick trip within Europe. read more

My flight was cancelled 4 hours before I was to return home. They rebooked me on the next available (24 hours later) even though there was space on another BA flight a few hours after my original flight was set to take off. I cancelled and rebooked on KLM and was told I'd receive a partial refund for the cancelled flight as I had already flown half my flight. Total Flight cost was 871.13 and they refunded me 187.34 and tried to tell me that was what my cost was for the return flight. I have never seen one way flight to Europe from the USA for that price. I'm Still waiting on reimbursement for the KLM flight I had to rebook in order to make it home in time which cost 1567.23. I will NEVER fly BA again. To cancel a flight with no explanation and tell you sorry the next flight is 24 hours later you'll have to rebuy another ticket or book a hotel stay an extra night, miss your family event you need to be home for and it cost you more then double what a round trip ticket cost is ridiculous and taking advantage of a customer!! read more

7/17/2024 - Alright, I use BA to fly to San Diego, CA from London, England. First, the pilots and crew members are always great. The set up at BA is odd. One, their flight are always pending gate numbers until about an hour before hand. So you just relax somewhere in crowded areas hoping the gate number pulls up. So far on my 5 trips it is always gate B or C. I'm always told not to go there before the gate number because it can switch on you. read more

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I purchased a flight with British airways with the option to select my preferred seats. I had to pay extra for my seat selection. I get my boarding pass and my seat selection has been changed. What was the point in paying extra for a seat selection? Customer service was useless telling me that the flight is full and I did good to get a seat. If you can, choose a different airline for your flight! read more

Flight I'm deeply disappointed, frustrated, upset, and sad about the events surrounding my flight today. This was supposed to be my long-awaited vacation after years of being in the pandemic. My partner's flight departed from the United States on the 25th and landed in London on the morning of the 26th. We had a connecting flight with British Airways (BA) to Rome at 2:00 pm that same day. However, we were completely unaware that our BA flight had been cancelled until we arrived in London. Since we're not from the UK, this unexpected cancellation means we're missing half of our trip, and we're uncertain if we'll be refunded for this late notice. At the airport, I tried to seek assistance, but I was informed that rebooking wasn't possible there. Instead, I was advised to find a hotel and contact BA customer service to figure out our next steps. It's disheartening because this is not only my first time traveling to Rome, but also my first vacation since the pandemic began and we had planned to connect with our family who already made it to Rome ahead of us. This was meant to be a special trip with my partner and our family. Adding to the frustration, after being told to call BA, our repeated attempts to reach them have been in vain. Out of the 20 times we called over the last 10 hours, only one person briefly spoke to us before hanging up, while the other 19 attempts resulted in automated responses asking us to call back later. Currently, we're stranded in London with all flights to Rome fully booked and no availability until Sunday, the day we were supposed to check out of Rome. Our subsequent destination is Florence, but we're unable to find any BA flights or alternatives that would get us there in time for our check-in. It's a deeply saddening and frustrating experience as we can't seem to get anyone to answer the phone or provide the support we desperately need. This situation has completely derailed our trip, and I can't help but think that others might be facing similar challenges. We were assured that we would be reimbursed for our hotel and food expenses, as well as receive a refund for the cancelled flight. However, the lack of response from BA and their unwillingness to assist us at the airport make it difficult to obtain the necessary help and information. It feels like an absolute nightmare, and I'm overwhelmed with sadness and frustration. read more

British Airways - Airlines Near Me - London, XGL

My flight from London to Rome was delayed by nine hours. And another flight was delayed that was right next to mine. Just let that sit for a little while. read more

My long time go to airline for traveling between JFK & LHR. I have been a BA Silver Executive Club member for decades now and enjoy the many benefits provided. If you are looking for reliability, safety and security, this is a great airline. The cabin staff are always friendly and helpful, and the cabins clean and comfortable. Fare wise, BA are somewhat expensive compared to some other airlines, but I have never experienced any issues flying with them. read more

On my inaugural flights with BA I have no complaints. In September, we flew from Phoenix PHX to Heathrow, London. Twelve days later, we flew from Fiumicino, Rome to London, LHR then London to Phoenix, PHX. The departing flight from London was delayed 40 mins and we were routed to a different gate but we didn't have a connecting flight to catch so it didn't cause any anxiety. On a minor note, three out of the four meals we were served on board weren't to my fancy. I can't complain.......we arrived safely to our destinations and the attendants on our three flights were very pleasant. Side note:There was a cool robot floor cleaner working the large waiting area that kept kids entertained. See video. :) read more

Flew BA from BOS to LHR and the crew was excellent, providing great service and attention! I also liked that this airport has an incredible amount of BA employees to ask questions, etc and they all seemed rather helpful. I'm not too fond of the airport's terminal 5 though, it was a madhouse and didn't provide really adequate signage. But, at least there were plenty of people to ask. read more

What a horrific experience with British Airways. We were supposed to get on our connection flight in London to take us home in San Diego, CA. Instead we sat on the plane at the gate for approximately 3 hours in Nice, France with British Airways. We finally arrive in London to come to a missed connection flight with British Airways. None of the British Airways employees expect for one finally helped with getting us lodging at a horrible, cheapest, dirtiest, nastiest hotel. Only to find out at the hotel that the airline (after they promised all five of us, we would have a bed) booked us with only having 2 beds for our family of five. Our son ended up having to sleep on the dirty hotel floor. The food vouchers that British Airlines provided for our family of 5 was food that we wouldn't even serve to our cat! All we received from British Airlines was the most disingenuous apologies. They wouldn't even let our family (after all we went through) into the British Airways lounge at London, United Kingdom after they missed our connection flight out of London, United Kingdom. SHAME ON YOU BRITISH AIRWAYS!! SHAME ON YOU!!! read more

British Airways - Canceled flight! 1 day later rebooked! - Airlines Near Me - London, XGL

Every time I've traveled via British Airways it becomes a big cluster of hassle. This trip was worse than the last. To start my husband injured himself which required wheelchair assistance. We set it up prior to arrival to the airport. We got all set up with customer service at check in leaving Dublin for our connector in London. They get us to our gate and on the plane without issues. Dublin end was great. We get to Heathrow and for whatever reason the had no assistance for my husband. Every person we asked just flat out ignored and offered zero assistance. My poor husband had to get off the plane from the runway to the terminal on crutches (full hamstring avulsion, all three heads) while I carried both of our hiking packs and what not. We get to BA and have no connector. EVERYONE on our flight had no connection. So everyone was standing in line trying not to miss their flights. We only had an hour layover and tickets to go straight through so we definitely missed our flight. Once we made it though the line (there was four of us) the nice lady arranged transport for my husband BUT, we had to exit, collect our luggage and go through customs and security again, which was hours for my friend who has a China passport and only had a Visa for Ireland NOT the Uk, so they questioned her for 2 hours even though it was not her choice to have to go out and reenter. Anyways, they fake my husband and I to another random terminal to "wait", they gave me a pager and said they would take us to the terminal once assigned.... we waited, waited, waited and waited. Once I saw it was assigned I asked if they could take us. They said they would once it hit an hour before departure, so we waited. 45 minutes to departure, I go back up and they tell me to wait, they would page us. 30 minutes, I've gone up two more times and I'm stressing at this point because if you've ever been to Heathrow it's huge so I was stressed!!! 20 minutes, I go back up.... The guy tells me, oh... do you think you can push him?!?!! WHAT?!?!? We had been waiting for four freaking hours for you to ask me to push him. Of course I would have pushed him... I would have pushed him over there an hour ago. So here we are... me average size lady. Two packed hiking packs strapped to me, two hydro jugs, two carry on sacks pushing a 200lb man in a crappy airport wheelchair while he holds his crutches running through the airport. Running, running, running as fast as I could to get to the lift, down we go, get the trolly / train deal, run, run, lift up, run. My husband texting my friends to not let the plane leave us. We nearly missing our flight. Thankfully we didn't. read more

I flew with British about 50 times so far, and the longest delay I've had was like 1 hour and 30 minutes. A week after writing this I flew on their a350 from London , and they were great, the staff are very nice . However the airplane food, was what I expected. And about 2 months before the a350 flight, I was on their a380. Which was a fabulous experience. Food was still meh. But very friendly staff and the seats were comfy. But the boarding was what I expected for a full a380 flight And I also had a trip heading back from Greece and I was on their a321 neo and it wasn't so good, now I don't blame British airways for this cuz of how busy Europe was for back to school. But they handeled the 2 hour delay like they don it before. On that Same flight, they ran out of water mid flight. Which was kinda weird. But overall they are pretty good. Not the best but a few delays don't hurt. It's good read more

Dear Sean Doyle, CEO, Reference: BA customer relations #25419499 BA0307 was delayed leaving CDG for LHR on August 8 because of a mechanical problem (flat tire). We missed our connecting flight BA177 LHR to JFK. There were no other flights that day. We had to stay overnight in LHR (BA did pay for lodging and meals, thank you). There were no seats the next day and we were rebooked two days later, LHR to Madrid and connecting to the US. Luckily, on August 9, we were standby on BA207 and flew home a day late. We completed the documentation as specified in the BA booklet as provided by a BA representative upon returning home FOR COMPENSATION. After hearing nothing past a month, I contacted BA via chat on Sept 12 and was told it could take 2 months to process and that in the future I should contact CUSTOMER RELATIONS. I've used their online form twice. It's now been over THREE months since the travel delay. I never got a single reply to my correspondence to two inquiries via the Customer Service website, so I am following up with you. We wish the entitled compensation. Is it too much to ask your staff for a reply to THEIR form? Thank you. read more

What a totally incompetent airline! Due to a weather delay, I was rebooked on another flight and assured multiple times that my bag was following me by the British Airways agent. Two days later, the bags are still not with me and communication has been poor and rude. Avoid this company like the plague! read more

Unfortunately we had a very rude attendant named Warren on our flight from San Diego to London, April 6, 2024. He told me to put my seat forward so someone behind me could eat easier. Told him OK no problem, as I started to reach for the button under my tray. I didn't move fast enough because he decided to reach under my armrest and push the button himself causing my seat to go forward and knock my food off the tray. I caught it before it hit the floor and I told him that wasn't necessary, which he took offense to. The attendant kept repeating "what isn't necessary?" "Sir what isn't necessary?!" Getting more loud and forceful. As he got confrontational, several passengers around us got uncomfortable. Again, another example of him being unnecessarily rude. Must be having a bad day, or just unprofessional. A passenger from England apologized for his behavior and said she's never seen the employees so upset. It was poor behavior and I don't plan to use British airlines again after this trip. I'll fly with someone who treats customers like people, not enemies. PS, the flight was also delayed by 3 hours. read more

Anyone forking out extra money for premium economy should be aware that while the seats and aisles are wonderfully spacious when the seats are not reclined, whether you are able to use a substantial amount of the extra space you pay for is entirely dependent on the good will and whim of whoever is sitting in front of you. If you are particularly tall, premium economy may not be worth the extra expense unless you can get a front row seat. Otherwise you could wind up like my spouse and I, with some extra leg room but the extra space for our upper bodies taken up by the people in front of you... It allows you to stretch your legs out but limits your ability to move about in your seat if lack of mobility is a concern. Our plane also ran out of water. On the plus side, the flight crew was excellent, professional, and quiet through the night. read more

if they would let me rate it lower I would. This airline sucks, overbooked my flight which made me miss my connecting flight. Then would not help rebook my flight they made me miss. I would highly recommend if you can fly another airline do it. They are a monopoly and they know it don't give a crap about customer service. There are lots of other adjectives I'd like to use to subscribe them but because they're british and much more cultured then us Americans I'll keep it civil read more

DO NOT BUY BUSINESS CLASS TICKETS!!! If you paid economy, then you have paid too much! The service in the airport Terminal 5 was lousy. Fewer employees than passengers. No one guiding you at all in the long lines to keep them going. The same in the outdated lounge! We paid for upgrades to business class and I feel like a sardine in a can. No difference of seats, width, legroom or how much oil they give you to sliver around in so you can fit in your tin can of a seat! What a absolute waste of money. Four hour flight squeezed onto an airplane that is so old, I feel like I'm in economy! Forget WiFi and tv monitors. Catch my drift? I'm not done, the airport lounge was filthy, food adequate and service bad. Filthy tables one person to clean, if you call it that. I watched her moving like a snail, picking up glasses with her fingers inside the glasses. So unsanitary! Lightly wiping tables if you can call it that, transferring germs from her fingers and a gross, filthy cloth napkin handled by her nasty, filthy fingers! Terribly disorganised!!! I will never fly BA again, it's more like BS! To add insult to injury, now we have been cramped on the plane the last 30 minutes. Finally moving. I will never fly them again! read more

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Worst airline ever. First time I've ever used them and got delayed, missed connection, and another long delay on the way home. Ridiculous and they're unorganized. Heathrow airport is awful too. read more

Passengers stuck in lhr and were delayed fro terminal to terminal akthough 3 hours between connections. B A not helpful to passengers going on vacation and as a travel agent I am even stuck. You cannot get through to the airline for help Worse they are leaving passengers in the lurch today. They will miss a day in Zurich and BA is legally bound to help but is not. NOt the firt time at LHR with BA's inability to rebook passengers and legally get them a hotel night, food vouchers and a flight for their destination. Why book oassengers in advance when you know there are airport issues at LHR and not advising passengers or agencies in advance. Terrible situation. Airlines take the money and don't follow through with emergencies and lie on emails re the delays and say will get back in 10 minutes, Never get back to passengers or agent. Never again. read more

Over two hour delay leaving Basel. Then we sat in taxi way for half hour waiting for a gate. Gate turned out to be four gates from our connection! But no, we couldn't depart to the gate. They put us on a bus a drove around for 10 minutes and unloaded someplace where we had to go through security again!!!!! Obviously missed our connection only to wait in a customer service line for an hour to be rebooked and get a hotel voucher. Mind you we were traveling business class for $$$$ Last night I got a text from BA to collect our luggage from carousel 11 even though we were told they have been checked to our final destination. Not confident we will see luggage in San Diego when we land. BA is a verely shortstaffed. And obviously have communication issues. Use another carrier! read more

I am experiencing the most needlessly awful situation being caused by this failure of a company that calls itself, British Airways. I hesitate to call them an airline, because they have not been able to perform some of the most basic of services that a genuine airline does. My journey began at LAX where my first flight was provided by American Airlines. Everything went smoothly and wonderfully. I boarded my First Class seat and immediately began to enjoy their experience. It wasn't until I reached my first connection in Boston where my journey switched to that company that calls itself, British Airlines, and everything became a s#it show. My connecting flight was delayed by at least 3hrs, because the aircraft had departed late from Heathrow. So I made it over to their lounge where the attendants had new boarding passes for myself and my traveling partner. That seemed nice, but i should have started to suspect something at that point as it seemed so routine for these attendants to be so used to processing changes like this. Finally that flight took off. Onboard Business Class service was friendly and comfortable. Once in London, which is the home base for this company that calls itself British Airways, I was greeted to another flight delay. So, after the additional 5 hour delay, we finally boarded our aircraft for the final leg of my trip to Lyon. After all passengers had boarded, the captain informs us that the aircraft has a broken light fixture and needed repair prior to takeoff. So we all remained on the plane while their mechanics made the repairs. This took just over an hour to complete. Ok, so now we were good to go. Now a normal person might think that is what caused my horrible situation. However, that was only the beginning. As I arrive at my final destination in Lyon, I'm greeted to the fact that my luggage is missing. My travel partner's luggage did make the flight connection. But, even with the 6 hour delay at the home base for this company that calls itself, British Airways, they were incapable of including my luggage on my flight. This was on a Thursday. So I proceed to complete all of the paperwork involved in reporting lost luggage so that company can locate and deliver my bag. I proceed to my hotel where I had booked 2 nights. Because of all of the delays caused by that company that calls itself, British Airways, I had arrived 9 hours late and completely lost my first day of my hotel stay. So, the next morning (Friday) I begin to track my bag. Their system sent me a text message at 8:30am that morning. It had been located, back in London which is the home base for this company. I thought to myself, ok there are 3 scheduled flights from LHR to LYS and there was plenty of time for my bag to be loaded onto the first flight, BA360, which actually was my original connecting flight prior to all of the delays. I felt falsely relieved. As the day progressed, I continued to track the progress of my bag's return to me. And the failure continued. As time progressed, another text message informs me they are continuing to hold my bag until their last scheduled flight for that day. I suppose this is what that company means when they state on their website "they make every effort to resolve the situation as quickly as possible". More failure. So, finally, late that Friday evening my bag has supposedly arrived in Lyon. That was also my final night booked at my hotel, so I presumed I would have my bag prior to my checkout on Saturday AM. I, again, felt falsely relieved. It's Saturday AM now and my bag has still not been returned to me. I had been continuously contacting that company that calls itself, British Airways, trying to determine if they were going to return my bag. My frustration had reached an extreme level by this point. After several rounds of excuses and insincere apologies, I was actually able to speak with a representative of that company who worked in their lost luggage department. She refused to offer any assistance and conducted herself extremely rude and uncivilized. That was not a pleasant experience. However, I am realizing this failure, incompetent, uncivilized, "not my fault" behavior is the comm culture for that company that calls itself, British Airways. It's now Monday, and I still do not have my bag! I am convinced that company is comprised of lowlife criminals who have stolen my bag. My level of confidence that I will ever see my bag, again, is absolutely Null. British Airways, you have been a complete failure. You have succeed in completely ruining my vacation. F-U I had traveled to my destination in an attempt to celebrate my milestone, 60th birthday. Your insincere excuses are not accepted. British Airways, you are uncivilized criminals and I wish you nothing but misery and pain. And now it's Tuesday. You have had my luggage since Thursday, and you still refuse to return it to me. British Airways, you are a pathetic FAILURE. read more

Well I definitely have mixed feelings about British Airways. I personally hold a grudge against any airline that charges you for water and other drinks and a double grudge when they don't even throw in a lousy snack biscuit. That was in fact the experience in coach during our short connecting flights to and from Sweden. Our overnight business class flights to and from the USA and London were quite a different story however. The business class seats with personal entertainment screens- Wonder Woman anyone?, charging port- battery at 100% to start immediate yelping in London, and plenty of leg room- let's try some cat stretch yoga shall we?, were great. With pretty tasty meals that were all brought out gluten free for my allergy, and I don't mind if I do free wine, we stayed pretty comfy on our 9 hour flights. So in summary, definitely splurge for business class for long international flights. For short flights, coach was fine- just pack your own snacks and glare at them as they walk by asking anything for purchase in their adorable British accents read more

This airline is a joke. Always late and has random security checks t delay the fights more.

Oh, where? Oh, where do I start where British airways tried to ruin my vacation! from the first time I checked to see the return day canceled my transfer to London from Edinburgh and did not notifying me! Luckily I noticed before I left on my trip. Customer service on the phone is absolutely horrible. The first thing they say when you have a problem is "I need your credit card" no, you CANCELED MY FLIGHT did not notify me! 3 hours on a phone I finally had tickets for my group. move on to getting from London back to the US.-- Plane was massively late even though it was already at the Airport! Finally got to Phoenix, Arizona but missed my connection! They searched for flights but could not find anything to send me out for that day. give me a hassle to get a voucher for a hotel for the evening. Start the next day to take my trip From Phoenix to Houston, Texas to GET To RENO (ridiculous to go backwards) --this Plane is also late! So it will make my short connection to get to the other plane too late! finally get to the counter for American Airlines who works with them, and luckily they got me a direct flight from Reno! Why exactly did not their reservation agents NOT Find this flight for me the day before! It's not like 5 tickets magically appeared. Also, when I went in to check in for my return flight, the app would not allow me too. So I call to see if the agent can help check me in and guess what his first response was "I need your credit card." read more

We flew from London to Rome this past summer in business class. The service was impeccable and the food and drinks were amazing! That baked chicken and corn mashed potatoes. MMMMMMMMM!!! read more

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First, the good points. Very efficient and polite check in while we were in Toulouse for a flight to London. I did not receive the name of the gate agent but she was very sweet, personable and was great with our luggage. She also remembered us at the gate. The plane was more spacious than many U.S. carrier counterparts. However, the tray table was dirty. Blech. I didn't appreciate that the flight attendant skipped our row for drinks. I understand it was an honest mistake. The next day, we received notice that Iceland Air canceled our flight from Reykjavik to Newark. British Airways rescheduled our flight directly from Gatwick but to JFK. BA even gave us seats together at the last minute. Hopefully, BA will provide transportation for us to Newark as other carriers such as TAP have in the past. In sum, we had a mixed experience this weekend. read more

I flew from Venice to London as part of my trip home to California. What a surprise. I always thought British airways was a premier airline. It is garbage. The airbus had thin, non reclining uncomfortable seats. My knees touched the seat in front of me. No leg room. It was a new plane, but obviously a budget bird. The flight attendants were professional and nice. That is why I don't give BA one star. The worst: they charge for..Everything! No snacks. No sodas. No orange juice. No coffee or tea even!! It was all for purchase. What kind of nickel and dime crap is that? The flight attendants were apologetic. The people next to me bought coffee. It was not even fresh brewed! Rather, it was an instant coffee in teabag form Nor was their creamer real. The landing was a one wheel bounce as we landed and swerved down the runway. Not pretty. Ugh. This is NOT what I expected from Britain's namesake airline. Jet Blue has more amenities and class. Do Not fly BA. Ryanair would be preferable. At least you go into that expecting a horrid time. read more

Customer service is clearly not a priority at British Airways. Two days prior to my flight from London to San Jose they canceled the flight. The replacement was several hours earlier, to a different destination and with a lower class seat assignment. When I called to try to make changes, it was as if I were creating a real inconvenience for them. I understand that things happen to cause changes in flights. But at least put a little effort into trying to rectify the situation. I have travelled a lot and BA is probably the worst airline I have experienced. read more

01NOV2018 A very helpful Rewards-Reservation agent helped me get our tickets for our 2019 vacation. He found better flights that I had and was very friendly. 11OCT2018 Good/Excellent service in Business Class. On time service on 3/4 flights. We flew business class from DEN-LHR-BIO and BCN-LHR-DEN for our vacation to Spain. I will say that business class on intra-Europe flights is not very good. They use regular economy-class seats and just leave the middle one empty. read more

I have flown worse airlines but that's not saying much. The flagship carrier of the UK has the most user unfriendly website for booking and especially trying to check into your flight. I flew them because they have a code share with American Airlines yet I still wasn't allowed to check my bags to my final destination since I was flying home from EDI and connecting at HRW. On board, the seats are extremely narrow and uncomfortable and there's little leg room in economy. They're often delayed as well. On the plus side, airfare within the UK is cheaper than some of their low cost airlines and the flight crew are all polite. Not the best airline but not completely awful. read more

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I recently flew BA fro London Heathrow to Milan. It was the worst experience I've encountered with an outline. Here is a brief synopsis of what I shared with the airline's survey: Awful service beginning at the airport terminal, 5. There were not enough employees to assist the many people that were asking for assistance and the employees that were there had no interest in assisting customers. They were all smiles when speaking to each other and frowns when dealing with customers. On the flight, attendants had no interest in assisting customers assigned to economy light seats. I have flown on MANY different airlines and have never been made to feel like a second class citizen of any country until this flight. I will NEVER fly this airline again. read more

WORST AIRLINES EVER!!!!! Delayed, delayed and delayed last minute!!!! Bad food on board too. Pre-ordered vegan meals, and the flight attendants seemed to don't even know what is vegan!!! Very bad experience! !! read more

British Airways - BA - Airlines Near Me - London, XGL

British Airways economy seats are tiny. We had tix on an overseas flight and it was a nightmare, from leaving SFO to arriving at Heathrow. The gate check people were insensitive to us needing to sit next to each other. While we were waiting to be seated together, another agent said something in our agents ear. We thought we got the seats together, and suddenly the agent turned to my husband and said do you mind sitting in the seat in the row ahead of you. He said yes and we thought, great, we have seats together. But after checking in our bags, he said this was so another couple could sit together.. Also, I was seated next to a family of four. They had a baby and a toddler, who lots of loud questions for his dad when he wasn't screaming at the top of his voice. At one point, when the lights went out, they started a duet of cries.This was about 2 am California time. It gets worse. The young girl in the seat ahead of me pushed her seat a L the way down, so my bottle of water spilled all over me- the steward said there was nothing he could do bc this was a night flight! They also wanted to gouge me another $800 To move to premium economy. I had already paid $2500 for the flight! read more

While in transit from Los Angeles to Rome, we had a connecting flight at Heathrow Terminal 2 with British Airways. I've never flown British Airways, but heard that it's one of the better airlines, especially within Europe. Heathrow was also supposed to be one of the more efficient airports in terms of connecting flights. Let me start with the conclusion: the customer service I received from a British Airways ground attendant was so bad that I had a panic attack at the airport and fainted. I admit, I did all the research for everything on the trip but forgot to check my passport expiration. There is a 90-day rule for travelers entering Italy and my passport expired in 60 days. Now, I didn't think that it was an end-of-the-world kind of matter until I met this particular ground attendant. The kiosk where I checked in told me to verify my passport information with the help desk, so I went to Zone E of the airline and that was when I met HER--a middle-aged Indian lady with a constant frown on her face (talk about unwelcoming). The conversation started with her asking to see my passport. Then her next words were, "You cannot fly into Italy. Your passport is illegal." Way to jump to conclusions. If it was illegal, how on earth did I get to fly over the ocean and get to London? I asked her to clarify and that was when she informed me of the 90-day rule. Me: So what can I do about it? Her: Do you have another passport? At this point, I was confused. If I had another passport, would I even be in this mess? That was when I realized that she thought I was a Chinese citizen. I told her I did not have another passport. Me: Can I try to go to Italy and talk to the customs people there? Her: Miss, you cannot go to Italy. Your passport is illegal. It's your job to research different requirements for the country you travel to. Me: Ok...can I go home? Her: I don't know where home is for you. You are stuck here. Needless to say, I was shocked. Why would ANYONE tell you that you're stuck somewhere? I may not have experienced this before, but I was doubtful that I'm stuck. Me: I can't even go back to the U.S.? Her: Unless you have another passport, you are stuck here. For the next 5 minutes, she repeatedly told me I was stuck in London. Basically, there was no way out of there, and she had absolutely NO solution for me. At that point, I started seeing stars; that was when I was panicking. This lady was so unhelpful and hostile. I had to get away. She mentioned something about having me go to Zone G and talk to someone else, but my hearing was already becoming muffled, so I walked away. I have always been a healthy individual and have definitely never had a panic attack before. I stumbled over to my boyfriend and friends and explained what the lady told me. My knees gave in at some point and I collapsed. When I woke up, I was on a chair. My friend got another ground attendant (a much nicer Indian lady) to come help. This lady asked me what happened and if I needed the standby paramedic. After I explained my situation to her, she was MUCH more helpful. This is what she said: I can go to the U.S. Embassy in London and request for an emergency passport, which I can get probably get back on the same day. She will take care of my flight arrangements for me and rebook us on a flight, free of charge, for the next day. All I have to do is come back tomorrow morning (since this happened on a Sunday) after I obtain my emergency passport and go to Zone G where they will have my information and get us on the first flight to Rome. So you can imagine how relieved I was to hear that, and, at the same time, how upset I was with the other lady for giving me misinformation. No, I was not "stuck." Between this time until I went to the Embassy, I heard from our hotel receptionist and the Embassy officers that this passport ordeal is very common and happens quite often. They were all surprised of the attitude I got from the first ground attendant because they'd think that she would have been exposed to this in her day-to-day duties. When I reflect on everything that she said to me--yes, I have quite the memory when it comes to people attacking me--I couldn't help but feel that she was discriminatory towards me because she assumed, since I am Chinese, that I was a Chinese citizen traveling to Europe who is ignorant and uses it as an excuse to get away with breaking the rules. This lady is extremely hostile. Besides the helpful ground attendant, no one at British Airways seemed to care about the rude customer service I received. I can safely say that I will no longer be flying with this airline and will be sure to warn anyone I know considering them that they may encounter bad customer service. read more

If I could give British Airways negative stars, I would after my experience with them. I traveled with British Airways this summer from London Heathrow to Copenhagen Airport, my bags did not though since they never even made it on the plane. The flight was delayed because according to the pilot they were waiting for all the passengers suitcases. After been delayed for almost an hour, they decide to take off without anyones baggage. For almost three months now I have been in numerous phone calls with the customer service that is located in India. They have to their best effort tried to help me locate my bags but without success because turns out there is not a lot they can actually do from India. Every phonecall ends with them telling me to call back in 72 hours, only to hear them say once again that I have to call back in 72 hours. I eventually was provided with an email address (ba.baggageservices@ba.com) where I got in contact with a guy named David. If I thought my experience was bad prior to this, I had no clue what was waiting for me in regards of talking with David. David straight up told me that they would not take any type of accountability for my bags and that they could not help me out or give me any compensation. I sent an email with attachments of my bags, and I was called up by David where he asked me if the photos I emailed, was photos of my bags... (Maybe David thought I was in a silly goofy mood sending photos of other people's bags..) One morning I woke up to an email from David where he said that they had found a bag looking exactly like mine, but after checking the content it was not my bag. That is one way to get someones hopes up just to crush them in the same sentence and I still wonder what the purpose of that email even was. (Maybe David was in a silly goofy mood telling me they found bags just not my bags). At this point I realized that the conversation with David needed an end so I asked David to provide me the number of his supervisor in hope of getting the help to locate my bags, and he responded with that he is not allowed to give out his co-workers names, numbers or emails. So I am back on square one with the customer service located in India where I am being told that in two weeks they will stop looking for my bags and if they are found after those two weeks they will not let me know because they no longer have accountability of my bags because three months have passed. I have been in contact with people who were on my flight and did the same route as I did and who also lost their luggage, to my surprise all of them have gotten their luggage back and it was all found at London Heathrow with British Airways, which makes me believe that my two bags should be there as well. This can not be confirmed though since the people of the customer service that I have spoken with keep teeling me that they have no success in contacting London Heathrow. I honestly expected more of this company in regards of helping me locate my bags. read more

Worst flight experience of my life. Upon boarding the plain, myself and my wife took our seats in aisle 11 (an emergency exit row). I placed my shoulder bag under the seat in front of me, which is customary on every flight I have ever taken, and was informed by flight attendant Matt that because it was an exit row I could not have the bag under the seat in front of me. I complied and the bag was put above. Shortly thereafter I slipped my shoes off, since I had been travelling for over 30 hours up to this point, and again Matt told me that I could not have my shoes off in the exit row. I have never heard of such a thing, but again I complied. The tone of voice and attitude of the flight attendant Matt was loud, rude and inconsiderate. This set the tone for the rest of the flight. Midway through the flight, my wife asked to purchase a snack and a drink. I provided my credit card, again to flight attendant Matt. He had the food and drink in hand, came to our seats and told me again in a loud and insulting way that the credit card I provided was not accepted by the airlines (the credit card in question is a Visa card issued from the Bank of America). He then asked me if I had another credit card from a different bank. When I told him that I did not he responded "You only have the one card" in a condescending and loud voice. I was deeply offended at his treatment of me and the way in which he spoke. I could not believe that a Visa credit card issued by one of the largest banks in the world would not be accepted for payment on your airlines. Even if I had another form of payment available to me, I would not have used it. Matt's attitude and demeanor were offensive and belligerent. Also, during this time, my son, who was seated separately from us asked for some water. He presented his credit card from Wells Fargo Bank, and it was also not accepted. I do not know the name of the flight attendant who assisted him, but at last he was given a small glass of "tap" water. I have flown all over the world, on many different airlines, and have never in my life received this kind of treatment. Even travelling to Africa, complimentary water was provided to the travelers. I expected something more from a company like British Airways. In the future I will avoid travel on your airlines, even if it costs me more money, and I will tell everyone that I know to avoid using your airlines for their travel. I will post this complaint on any social media account that I have access to and let it be known how unprofessional your employees are and how ungracious your company is. read more