I have been going to QNails for 12 years. since this new management they have completely lost my Business. I went a week ago saw Lin & all was good. Today I returned with an appointment & Helen (Owner) tells me to sit in a chair not Lin's. Then proceeded to tell another client to sit in Lin's chair. Again I had an appointment! Helen says "wait a little bit". I said No, My time is Valuable too. Clients dont want to make an appointment & have to wait because Helen can't manage time. Very Unhappy!! read more

This salon is absolutely disgusting. They don't disinfect anything properly--files, clippers, foot tubs--nothing. The whole setup is unsanitary and careless. After getting my nails done here, I developed a fungal infection on my hand. The skin started peeling and cracking, and it was painful and embarrassing. My doctor said it was caused by exposure to dirty tools. The place looked unclean, and the nail tech rushed through everything without even wiping down surfaces. They touch other people's feet and then touch your hand without washing. I've been to many salons. This is by far the filthiest one. Do NOT go here. If you care about your health, stay far away. This place should be investigated and shut down. read more

Absolutely ZERO customer service. I had an appointment and still waited a long time, which defeats the whole point of booking ahead. I specifically requested a certain technician, but they assigned someone else without even asking me. The person they gave me did a terrible job--the nails were uneven, rushed, and when I politely asked for a fix, they refused. I honestly wanted to peel off my nails because they looked so bad. The service attitude was awful. They made me feel like I was a burden, like they just wanted to get me out of the chair as quickly as possible. Zero courtesy, zero work ethic. To top it all off, a former employee actually came into the salon while I was there to demand unpaid wages, the owner rufused to pay, and the police showed up. I have no idea what kind of shady business this is, but it was a complete disaster from start to finish. Absolutely do not recommend this salon. There are plenty of other places where your time, money, and basic dignity will be respected. read more

I went for a regular mani pedi today. I was not pressured to upsell, which happens a lot. Kathy was amazing. She took her time and I totally enjoyed my experience. Totally recommend this salon. read more

I'm new to the area so I was looking for a new nail place. A few people recommended it to me--so I went about a month ago and they were too busy to take me. So, this time I make an appointment and I walked in--it's not that busy. They sit me in a pedicure chair..with my shoes and socks off. I'm waiting for someone, anyone, to come by and fill up the bowl with water..give me any updates..anything. I sat for about 20 min in that chair with no water and watching them take 5-6 other women who came after me. Finally, I started putting on my socks and they, only then, acknowledged my existence and asked me to wait longer. Nope. I'm a lawyer and my time is extremely valuable. You better believe I'm not going to give this place a 3rd chance. I'm going back to my place in baltimore over this. read more

Christmas Nails were perfect. I couldn't be more happy with the result. The place is always super clean and the staff is very friendly and professional read more

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10/10, best quality service ever. I in and showed the nails i wanted and they did even better then the photo. i love the vibe of the place, very clean and friendly staff. you can tell all the staff love each other too. read more

I called to make an appointment and was given one for 7:00. When I arrived, the waiting room was almost full. I sat for a half hour waiting for service, then walked out. Why even make an appointment? Clearly they are just trying to get as many people in the door as they can, without respect for their customers' time. read more

The service was rushed. The nails have no c curve, not cleaned right and they are too thick. I did try and ask the gentleman to file a little more but he said I asked squared nails which I did. Also, I would like to see them using steel files that can be sanitized and the instruments were not sanitized in front of me or even after so I'm not even sure if they are sanitized. I'm not coming back. The ombré in the nails is a changing color nail polish. It's beautiful so I gave 1 star for it. read more

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I came here for a pedicure this past weekend and was able to be taken as a walk in. The staff was really friendly and Matt did a great job with my pedicure. read more

They were very friendly and helpful. My daughter came in with a picture of what she wanted and the lady really made an effort to get it perfect. read more

Q Nails and Spa - Full set with gel. - Nail Salons Near Me - Hampstead, Maryland

as usual, Q nails did not disappoint! i came in for a mani and pedi and eyebrow wax and i love it! i the employees are very polite and even offered me drinks. but the best part was that they stayed open past closing time to finish my nails. instead of closing at 7 they closed at almost 9. i was the only one in the salon costomer wise, meaning they didn't close for another 2 hours after the original time. very satisfied and will be coming back! i cannot recomend enough! read more

RACIST BUSINESS, I walked In without an appointment and the first one to walk in while waiting for those already sitted. other woman can in and you can hear her say do you have space for me "walked in without an appointment". She sat her and another woman that can after without any thought for my business. Glanced at me like I wasn't there because im black and moved on to doing nails. I will never patronize again. read more

Wonderful salon! Good conversation and great quality gel manicure! Walked right in without an appointment and had no wait time. Was up here visiting family, but will definitely come again. read more

Q Nails and Spa - Great gel manicure! - Nail Salons Near Me - Hampstead, Maryland

I literally was just in here, wanted to get a manicure and pedicure. Im picking out my color lady said are you ready yet with an attitude and then says give me your color and snatches it with attitude then slams it on her little table and proceeds to huff and puff I said do you not want to do my nails I can go someplace else no difference to me. What you talking about sit down I do nails. I said good l bye have a good day. I give them 00 stars. I read their reviews thinking it can't be that bad. Boy was I wrong. What's sad is that the owner will do absolutely nothing about this. read more

I'm sitting the chair right now for a pedi and my wife for a mani pedi. This is the 3rd time we've come here since the new owner took over. Every time my wife has called ahead and requested a certain tech. She's been told they were available and we show up at the appropriate time. Bam, the old Q nails switcheroo. She did not get the person she requested. I'm not as picky about who does mine but I've gotten stuck with what appears to be a trainee who is overly rough (she's drawn blood once already). Not blaming her as she looks like she's a bit lost and not given any direction. The owner has no sense of customer service and this place has gone down hill. It's a shame as this was a reliable spot for a few years but sorry after 3 consecutive lackluster visits we're looking for a new spot. read more

If I could give Q Nails zero stars, or even negative stars, I absolutely would. My friends and I made an appointment one day in advance for three pedicures and arrived 5-10 minutes prior to our appointment time. It took about 15 minutes to even be 'greeted', which really was just being told to pick out a color and sit down. It then took another 10 minutes to have the water turned on for two of us and another 20 minutes for one of us. Lucky for me, I was the chosen one to receive my pedicure first. I decided on the spa pedicure which is supposed to be a more luxurious experience for $35. The first few red flags were that none of the employees were wearing gloves or masks or any other protective gear. It continued to get even worse about halfway through this pedicure when the employee doing my pedicure walked outside to smoke a cigarette and came back inside to continue my pedicure without washing his hands, still no gloves, and bringing the overwhelming scent of his cigarette with him. At this point my friends and I decided it was time for us to find a way out of this situation. I allowed the employee to finish painting my toes, which looks worse than what I do at home. This terrible paint job followed the most lazy and dissatisfying pedicure I've ever experienced. No clipping, no filing, no cuticle removal and no callus treatment, which is almost always included within any spa pedicure I've ever received. Not at Q Nails! Promptly after he completed my pedicure, my friends and I got up to leave - both of my friends had only managed to have their feet soaked in like warm water for about 45 minutes at this point. As the employee requested that I pay $35, I told him I refused to pay that amount of money for the absolutely awful service we had received. After a few words back and forth he prompted who I would have assumed to be the owner to come up and speak to me. While I voiced my concerns with her, she called me honey, rolled her eyes and laughed in my face. In short, DO NOT EVER GO TO Q NAILS. This is the most unsanitary and disrespectful 'salon' I've ever been to. If you're in Hampstead and was a good pedicure and incredible service, do yourself a favor and go right across the street to Golden Nails. read more

Charges $20 for a fill in. Most shops charge $14-16. Changed the shape of my nails from square with rounded corners to ovals. Asked not to cut down nails, but she filed them down so much, she might as well have. Was rough on my hands. read more

This place is horrible. If I could give it zero stars I would. I went in on my birthday to get a manicure to treat myself. I got gels and they looked lovely while I was there and for the entire day...but by the next day the polish had gone dull and by day 3 of the manicure 3 nails had fallen off. The color just peeled right off. Went back and got them repaired (just the ones that feel off) and 3 days later one of the repaired nails fell off and 4 others. 2 days after that I had 7 nails minus color because the polish fell off. Exactly 2 weeks from day of original manicure all nails had peeled off. My nails are now a wreck and I wasted $30. Gels should last more then 5 days. I really am not happy because I can't get my money back, can't get my nails fix and have brittle nails that are a mess. I will never go back to this place and I will not recommend them to anyone. They are horrible. read more

This use to be a great place. Nice people, a smiling face would greet you at the door, free wifi, they would bring you a drink, free hand massage. Everyone was friendly. They would play good music or watch cooking shows. Loved it there. Everyone seemed happy it was a treat to go there. Now there is a new owner, the free wifi is gone, I get a hand massage only because one of the few remaining old staff is still there. They were playing Kenny G Christmas music today....it was 80 degrees out and I'm sick of anything that reminds me of winter. Oh and the music is so loud you can't hear yourself think. The new owner looks like shes been sucking lemons. They double book now and I had to wait a half an hour, use to wait 10 minute tops. The only reason I go back is that my wonderful nail tech Nick is still there. read more

I called them to see what time they closed, it was a Sunday. They didn't give me a closing time but just told me to come in and they would wait for me. It was right around 6pm so i figured that's when they closed. Well I got there and turns out the closed at 5 but still took me and did my nails. I told them on the phone that I wanted a gel manicure. They offered to do a pedicure too when I got there so I just got a polish change. I never felt rushed and they did a really good job. Everyone was very nice. read more

Q Nails and Spa - Nail Salons Near Me - Hampstead, Maryland

This place is extremely unsatisfying. The person who seems to be the manager is very rude and my technician couldn't make my design the same so after numerous tries I had to have her just take off the design. I would not suggest this place to anyone, in fact I would drive further away just to avoid this place. If you want a happy experience then it is best to go somewhere else. I appreciate the technician trying again but after a while it is a waste of time. read more

This used to be a great salon but it has gone completely downhill since the new owner took over. She is nasty and rude and does not know a thing about running a business. She is lazy and complains about everything. The place used to be clean and tidy but the floors and punters loo increasingly dirty. I used to love every nail technician that I got but all of them have left. David and Mary rush through the service in oder to get you in and out and do not do a good job. The wait is ridiculously long since there are not enough people working there and the people that do work there barely speak english so it is difficult to communicate. The new owner and new staff have completely ruined the place. I WILL NOT be coming back there ever again read more

I went here today and walked out very happy. the staff was very nice and pleasant to be around. I got a mani pedi and it turned out fantastic. I had great conversations with the staff and I will definitely be going back in the future! read more

This place was amazing. they went above and beyond an amazing job. they were very friendly, they didn't rush us in anyway shape or form. they were great to my 2 year old little girl as well. 4 of us came in on a sunday at 5 not realizing they were closing and they took all four of us and never rushed us a second. we will definitely be going back there. holly did an amazing job. read more

horrible place to go. My french manicure chipped only days after getting them done. I went back to have the issue corrected and they said I should have asked for something different to keep my paint from chipping - WHAT A RIP OFF !!!! AVOID THIS PLACE AT ALL COST !!!! read more