An absolute terrible experience. My wife and I purchased a 3hr "move-out" Groupon voucher for $126. The price seemed fair for a 1bed 1bath 750 sq/ft apartment, thinking that it would be a somewhat labor intensive move-out cleaning. The only available appointment slot was for the 24th of July which was the last day of our lease. My wife gets a notification that our apartment has been cleaned and is ready for inspection. I guess Q and A thought that the inspection was going to be administered by the property manager first, not myself. When I entered the apartment it smelled like an empty, musty apartment that just had the walls painted (I had done some touch up painting on the walls the day before). The apartment has concrete floors, when you mop the floors it leaves a streak that glares in the sun for a few hours. I walked into the apartment not 30 minutes after they had finished their cleaning. The floors had not even been swept, if even mopped. Later, the gentleman who answers the phone states he mopped the floors himself. I took a picture of a paper towel that I used to wipe the floors with after their cleaning; it was black. The windows had not been touched, and the sliding glass door still had my dogs smudges left behind on the door. This was my fault though, in small, fine print on the voucher it says they do not include cleaning windows in their move-out services. Now THAT'S one interesting cleaning service policy! As a cleaning service who provides quality to customers, you expect a customer to pay extra for a minimal service that is expected in any cleaning purchase like window cleaning? C'mon, that's unbelievably ridiculous.
Back to the actual cleaning of the apartment, they wiped down the inside of the fridge. That is it. The bathroom shower had not been touched. There was still shower residue on the tile grout and the bathroom sink had left over residue from where I had wiped it down the night before.
The kitchen sink, oven, and the top of the fridge were not cleaned. There was remaining gunk in the bottom of the oven, the sink had little pieces of food stuck to the sides of the bowl, and the top of the fridge was covered in dust and a plastic baggy was left on top.
This is when I called the cleaning service and explained to them that their cleaning service was horrendous and absolutely demanded a refund. I believe I referred to their cleaning service verbatim as bull****. This is when I was hung up on. I get it, oh, a customer cursed so I rightfully can tell him that I don't have to hear or be cursed at. Get over it, you watch R rated movies don't you? Do you walk out of the movie when you hear them curse, no, so when you reply back to this post telling the yelp audience I was an a**, please come up with a better excuse than that I was a mean person. Did you know that I was going to yell at you when you apparently cleaned my apartment beforehand, again no.
After I stated their work was BS and demanded my refund, they passed their fault onto Groupon, and they told me that I would have to call them for my refund. Since I already knew that a refund was unlikely, I continued to release my thoughts on how poor of an excuse their cleaning service was of a so-called business, but of course, in less kinder words. Let's not forget what QA openly admitted over the phone about their voucher and the status of the apartment before they began their "move-out" cleaning. The gentleman I spoke to during my initial call stated that the apartment was already clean before they had even arrived to do their cleaning. Unacceptable. I left the apartment decently cleansed so the expected, deep move-out clean would be an easy, smooth process for the "professional" cleaners. In QAs point of view this was a situation to take advantage and scam some easy money.
After I was hung up on the first call, I called back numerous times and was ignored. Finally, the manager answered and began to explain that I had purchased a discounted Groupon voucher and I should have expected a "discounted" cleaning service. Now that's sales 101, right there! After further arguing between the two of us, she ended the conversation with: "go f*** yourself, you're an a**h***."
After the conversation I walked our property manager through to show her the cleaning service that was performed in our apartment. She stated that the service was substandard and over priced for a small 1bed 1 bath apartment. I agreed and ultimately Groupon did as well. Groupon issued my wife and I a full refund and are in the process of removing QA cleaning from their voucher programs. I am in the process of contacting the Better Business Bureau for the actions of this company. If you decide to execute business with this company you are only asking for problems. I hope this review persuades you're decision in the right direction.
If you would like to see our pictures feel free to contact me through yelp. I will be glad to send your way. read more
