Since day 1 my pool has been a nightmare. I had a stroke during construction so I guess I was taken…read moreadvantage of. Cracked tiles, sinking tiles, & it doesn't drain, so it floods. Oh well...

New Image built my pool about 5 years ago and its still running great. I had an issue with the pool…read morepump after a year and they swapped it out under the warranty with no issues. Mike Bonneville was my Sales Rep and he did a great job of telling me what to look for in a pool installer so I don't end up getting scammed or fooled in to something I didn't know I didn't want. An example is brick pavers. He warned me most S FL pools have the same brick pavers as the driveway because the original housing developer saved money and used extra bricks from the driveways or just ordered an extra pallet to save costs. Those bricks get HOT under the Sun and your kids will have to run across it to jump in the pool. An easy test is to try to walk barefoot across your driveway on a hot sunny day at 2pm to get your mail. New Image uses travertine tile at no additional cost. Kids can walk all over them all day long and it never burns. Other extras these guys added in a whole piece of stone for my jacuzzi overflow. I included a picture and it looks great. They also cut the bricks instead of using whole pieces and oversized mortar joints. I also included a picture. The entire pool coping edge is perfectly level. When it pours rain or if I purpose flood my pool, the water doesn't pour out in one spot, it evenly crests all around. This is NOT an easy task to do. The other cool feature I have that my friends pools does not is a drain hole just under the coping in the deep end. I'm not sure if this is a new code, but it saves me the time to have to drain the pool when it over fills from storms. Other people have to drag out a drain hose and hopefully don't forget and lower it too much. I don't have to do anything. About a day after the heavy rain stops, the water level returns to just below where the drain hole is. I would have have recommended New Image to friends and one other person did use them and she was also very happy with her new pool.

Back against using Blue Water Pools, this time to refinish our pool which was in bad need of an…read moreoverhaul. I checked around with a few companies to get prices and see portfolios, but since I used Blue Water previously with great success, I decided to go with them again. On the first day the team showed up as expected and got right to work. The guys worked very hard throughout the entire time they were on site and progress was quick. They kept us informed about what was going on and were excellent with communication overall, which I appreciated. Most importantly, the pool looks fantastic. We went with Diamond Brite Super Blue and it looks absolutely amazing in contrast with our new gray pavers that South Florida Paver Pros did. I have to say I'm very impressed with everything. Definitely check out Blue Water if you are in need of pool finishing or any kind of serious pool work. They have consistently delivered for us over a number of years and because of that I give them my highest recommendation.

I would give Bluewater Pools zero stars if I could…read more I hired Bluewater Pools to redo my pool Diamond Brite in November 2024. Less than two years later, the blue accent tile on my pool steps is already failing and coming off. In my opinion, that is not normal wear and tear for pool work that is this recent. I contacted Bluewater Pools about the issue and received a call back from Kevin. Without ever coming to my property to inspect the damage, he immediately blamed my pool service company and stated that my pool guy must have caused it. I asked what it would cost to repair, and I was told $200. I then escalated the matter to the owner. The owner did send someone to look at the damage, but the response was essentially the same: "This looks like the pool guy." After speaking with the owner again a few days later, I was told the same thing -- that my pool guy caused the damage. At no point did I receive a meaningful written explanation, inspection report, or proof that the failure was caused by my pool service company rather than by an installation, bonding, material, grout, or workmanship issue. The owner then offered to repair the tiles for $875, making it clear that he would not fix the issue at no cost, even though the work was less than two years old and even though Bluewater Pools could not provide proof that their work was not part of the problem. Because I was not satisfied with that response, I contacted two other pool companies for independent opinions and repair estimates. Both companies indicated that the workmanship appeared flawed, especially considering how recently the work had been done. One company even tried to demonstrate how difficult it would be to chip that tile through the water with a pool brush because of the drag once the brush enters the water. I also tested this myself, and it was extremely difficult to recreate the kind of damage Bluewater claimed my pool service company caused. After this happened, I looked more closely at Bluewater Pools' Yelp and Google reviews and found other customers describing similar issues. One Yelp review from another customer specifically mentions tile falling off, grout coming out, and a poor Marcite job after Bluewater Pools performed work. That sounded very similar to the type of failure I am now dealing with on my own pool. I wish I had taken those complaints more seriously before hiring this company. My issue is not only that the tile failed. My issue is that Bluewater Pools immediately blamed someone else, refused to accept any possibility that their workmanship or materials may have contributed to the problem, and then attempted to charge me significantly more to repair work that I believe should not have failed this quickly. I have photos, communications, and independent opinions regarding this issue. Based on my experience, I would strongly caution anyone considering Bluewater Pools to think carefully, get everything in writing, understand the warranty, review their Yelp and Google reviews carefully, and document the condition of the work immediately after completion. Pools are expensive, and consumers should be able to expect that a company will stand behind its work when problems appear in such a short period of time. In my opinion, Bluewater Pools did not do that here.

Complete Pool Service maintained my pool for over 7 years so when I moved into a new home I asked…read morethem for a quote to build a new pool. Brian, the owner, provided the quote based on my design requirements and explained the entire process and time requirements so that there were no surprises. The pool is complete and includes a salt water system, heater, sun deck, travertine deck and a great fountain and light display. I highly recommend Complete Pool Service for all your swimming pool needs. They will be maintaining my new pool just like they did with my last pool, it's worry free service. Highly recommended!!

Brian and his whole team treat our pool like their own. My husband was out of town during recent…read morehurricane and his team came a day early and advised me how to drain pool which I wanted to do in anticipation of storm. I didn't even call them and they proactively came on their own. Complete Pool Service has been servicing my pool for 4 years and they are great. Thank you Brian and team!

I had a problem with a leak in my pool and so I got a quote from this company and to date I have…read morenever had any problems. And I also hired them to install underwater lights to give my pool a futuristic design. The team was very receptive and careful with my yard. After completing the job, they cleaned everything in such a way that if I didn't know they had worked on my house, I wouldn't have known that a company practically renovated my pool. Thanks MasterTouch!

BE FOREWARNED!!! All they have master is just disappointments even with the city department. We…read morehired them 2yrs ago and have yet to finish the spa in Deerfield. Always excuses and personal issues. We try working with them multiple times in- emails and pictures. However at the end of the day they are a team of incompetents. Will update this review with the new company that will fixed the mess they have created.

Regular pool service with occasional upgrades, ie pool shock, salt conversion, etc…read more Val is great, always responsive and incredibly knowledgeable. I appreciate Val because he always explains why he's recommends certain things when I ask. I've recommended Val to neighbors and friends and will continue to do so.

Family Pool Cleaning is the best most dependable and reliable service and is fair with the price…read morefor all the services provided!!

I spent over a month looking for someone to redo my hideously old pool and patio. So many companies…read morewere either overpriced or illequipped to do the job we wanted. Either they were just diamond brite people or just tile people, or were so expensive and cold it was ridiculous. I was about to give up until Gabriel walked in! What got me was that he was SO proud of his past work. Anyone with that much pride will do a great job! NO contracts, no gimmicks. Just a great hard working and super honest guy with a super professional team that works fast and does an amazing job! It was one stop shopping which made it very convenient! I recommend Trevenzoli pools with my whole heart! Gabriel is a one of a kind gem and he does what he says! He has a great sense of style and made recommendations based on what we wanted and improved our designs! He didn't look at us as dollar signs. He and his whole crew were amazing! Go with them with confidence! All my friends and family love my new pool! Then teenagers want to stay home now! LOL

Each day I thought that it has to be the first time they had ever built a pool. Lots of property…read moredamage left unresolved, did not follow plans. I had to be the one to point out I needed a swale put it.

Started using this company a year ago because I was having issues with the man that did my pools…read morebefore. The company started off strong and went down from there. In recent months my pool doesn't look clean and my filter hasn't been cleaned in months. When I called the owner I got a text back saying text me. I'm not your friend I am a customer and deserve a call back. I texted him telling him my issue and he said it would be fixed. The pool guy came last Wednesday and the same day my filter was disgusting in my skimmer was never cleaned. My pool was green after being serviced. I texted the owner again asking for him to call me as soon as possible. He texted me back he was in a pool he would call me as soon as possible. That was almost a week ago. I will be looking for another pool service.

Excellent service. They are installing a new heater and I'm so excited. My pool is blue and I'm…read morehappy. I just moved to a new home so the pool water quality was poor but they fixed it. I would highly recommend them just as they were recommended by my friend. Going to update review in a few days. Looking good !!!

We had been looking into renovating our Pool Deck and resurfacing our Pool for quite a while and…read moreafter much trepidation (due to the horror stories we had read about pool construction companies) we decided to go with Ross Services after he was recommended to my son for a job at his home. We met with Greg Ross the owner of the company (after meeting with a few other folks) and we decided to go with his company.... as the pictures of his past projects looked good and his estimate was reasonable too. We decided to go with the Travertine Tile for the deck and the Azure Blue for the interior of the pool. We went to the warehouse that Greg works with and selected our tile. After that Greg and his posse took over and I must say I was surprised by their promptness and efficiency on getting the job done. YES they were done in exactly 1 week! Greg was there to answer all our concerns and questions and was an absolute gentleman, always prompt and polite. The finished product looked Amazing! Fellow YELPERS if you are looking at any pool renovations or even installing a new one I have no hesitation in highly recommending Greg and his company Ross Services to you!!

In April 2021, Ross Services resurfaced my pool, installed new coping, pool deck, and Diamond Brite…read morefinish for approximately $18,489. 5 years later, the surface is peeling on the stairs with exposed metal visible underneath. This is a clear workmanship failure -- no properly applied pool surface should expose metal after 5 years. When I reviewed their BBB and online reviews, I found similar complaints from other customers about the quality of their work. Based on this pattern, I have no confidence that allowing them to return to repair the damage they caused would result in a satisfactory outcome. I would strongly caution any homeowner considering Ross Services for pool resurfacing or deck work. For nearly $19,000, the expectation is work that lasts. 5 years and exposed metal on the stairs is completely unacceptable. License #CGC1507522 -- Tamarac, Florida.