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Pyramid Heating & Cooling

5.0 (11 reviews)
Closed 8:00 am - 5:00 pm

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Services - Pyramid Heating & Cooling

Air duct cleaning

HVAC installation or replacement

HVAC system repair

Pyramid Heating & Cooling Photos

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Review Highlights - Pyramid Heating & Cooling

Gary and his colleague came by to check out a situation that I had with a duct.

Mentioned in 8 reviews

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BIG H & A - Art

BIG H & A

(433 reviews)

Had a broken LG washing machine and used this company twice for assessment and repairs. They…read moreresponded very quickly both times and were accommodating of my schedule. Their cost for assessing the issues was very reasonable and they were willing to recommend replacement of the machine instead of insisting on a repair that would have exceeded the cost of replacement. I would highly recommend them!

I want to start by saying that our initial experience with this company was great. The technician…read morethey sent to repair our washer and fridge fixed both issues without any problems and at a fair price. Because of that positive experience, we called them again when our dryer stopped working and our dishwasher flooded. The technician who came out the second time seemed knowledgeable, but he spent an unusual amount of time talking about his personal life, previous work history, and education. It felt as though he was trying to prove his qualifications. While it was a bit odd, we allowed him to assess the issues. He told us the dryer vent needed to be cleaned or replaced. Regarding the dishwasher, I don't recall the exact issue, but he performed a repair and quoted us prices for both jobs, which we agreed to. He returned on another day to complete the work. He went into our attic and told us he had cleaned something related to the dryer vent and that the dryer should work as long as we did not overload it. He also stated verbally AND IN THE RECEIPT that the dryer duct had been replaced. However, when we later moved and checked behind the dryer ourselves, we found a broken duct that had not been replaced. He mentioned that the dryer needed additional parts and said he would return to complete the repair. At that point, however, we were uncomfortable and did not want this specific technician to come back. To this day, the duct has still not been replaced. We called and requested a different technician. The new technician stated that the issue might be mechanical and that repairing the internal components would cost between $600-$800. For comparison, a brand-new LG 4.5 Cu. Ft. High Efficiency Stackable Front Load Dryer retails for $699.99. When I asked why I would spend that much on repairs instead of purchasing a new unit, I did not receive a clear explanation. I do not typically leave negative reviews, but this experience has been frustrating and disappointing. Based on our second experience, I cannot recommend this company. I am leaving two stars only because the first technician did a good job. Im sure there will be a comeback from the owner as well. That's ok; this was me and my girlfriends honest experiences and opinions.

Pyramid Heating & Cooling - hvac - Updated May 2026

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