They installed my stereo and it works, which is why there is more than one star. But, I am being kind.
There was a "coincidental" breaking of my the control that changes the temperature of the car's interior, which is located directly under the placement of the stereo. I called them right away and was able to get back to their shop within a couple hours. I explained how there was no difficulty with the knob or its ability to function prior to the install, and how the settings were changed, and broken, after the install. They took the car back into the shop, took pictures, and told me how it couldn't possibly be their fault. They politely explained how if it was, they would certainly make it right, but that they were sorry, and it wasn't their doing.
And the way they scheduled appointments was abysmal: come in at 09:00, but put me on the books at 16:00. And do the same with multiple other customers.
I bought my stereo from Crutchfield. I would've installed it myself, but I'm new to town and don't have a garage. They complained that I didn't purchase from them when I initially made the appointment, but I got a better deal, and more of what I wanted, by going with Crutchfield.
I would not go this place again. *sigh* But, hey, my new stereo works, and is awesome, thank you Crutchfield!
I took my truck to Cal Worthington Ford, and they did me right. They took out the old knob, showed me how it had broken from the inside. Yup, from the inside. And CWF gave me a deal on replacing the part . Off to their site now to give them Five Stars. read more