The entire staff is extremely welcoming, knowledgeable, kind and listened to what I needed and…read moreprovided options that fit into my budget and timeline. Will upgrade review once installed, but so far the customer service is top notch!

I took my 2025 LC to get tinted windows and they messed up my driver door-side. The person who did…read morethe job was careless some of the parts were not put back correctly and made a dent on the inside of the door and now is permanent because they try to pushed down or force it , and after I noticed I called they asked me to bring it down and they did fixed it but, now I has a permanent dent with some discoloration marks because they attempted to pushed it in. That was not only disappointing but very upsetting ! After a couple days when I was able to roll my windows down the way they did my windows was not all the way and on top of that it was not a perfect job it had a small scratch that was cover by the car when window was all the way up. However did this job knew that the quality of his work was incompetent and not to a standard and they still let it be, they let a customer pick up their vehicle like they had done everything accordingly to the expectations. Will never EVER recommend this place or take any other car there! They also never apologized for their mistakes. They only say will make it right... no it was not right because my car did not had a dent before I took it in.

I've come here twice to get auto start installed and I've always had the best experience. Customer…read moreservice is always amazing & I love how easy it is to call to set up an appointment. As for the price, I love that it's listed on their website. I think they're definitely one of the more affordable options as far as auto start goes. I've had auto start on my Hyundai for about 3 years now and have never had any issues with it. Most definitely recommend them to all of my friends and family who are looking to get auto start installed!

I received a faulty fob. They wanted me to pay for the…read morereplacement Too bad So be careful and inspect your purchase thoroughly before paying. Friendly and polite, just cheapskates.

I am very pleased with my experience with Kreative Audio & Security. I had called around to…read moreseveral places and John was not only the best price, but the friendliest to talk to. The fact that I had an older vehicle (over 25 years old) and an old stereo I wanted to get installed didn't deter him from being willing to install it. He didn't push for an expensive upsell and he was not only able to get me in the same day, but also had it done in less than 30 minutes for a very reasonable price. Highly recommended!

Owner agreed to do a job for me. I had gotten the wrong part and exchanged for the right one;…read morecompany was also going to do another piece of work, and was waiting on a part apparently... between my wife and I we left numerous messages never having a call returned. I am surprised, because in the past I have done business with this company and it had been relatively smooth, but this time not so much I wouldn't recommend them to anybody.

awful reaponse on social media. mad disrespectfu…read more overpriced, not the greatest tint out there if u think overwise we get it you have money but can't tell when tint is good quality or overprice. stop supporting businesses like these.

Great team, competitively priced, quality products. Best place to go for Tint, Auto Start and LEDsread more

They installed my stereo and it works, which is why there is more than one star. But, I am being…read morekind. There was a "coincidental" breaking of my the control that changes the temperature of the car's interior, which is located directly under the placement of the stereo. I called them right away and was able to get back to their shop within a couple hours. I explained how there was no difficulty with the knob or its ability to function prior to the install, and how the settings were changed, and broken, after the install. They took the car back into the shop, took pictures, and told me how it couldn't possibly be their fault. They politely explained how if it was, they would certainly make it right, but that they were sorry, and it wasn't their doing. And the way they scheduled appointments was abysmal: come in at 09:00, but put me on the books at 16:00. And do the same with multiple other customers. I bought my stereo from Crutchfield. I would've installed it myself, but I'm new to town and don't have a garage. They complained that I didn't purchase from them when I initially made the appointment, but I got a better deal, and more of what I wanted, by going with Crutchfield. I would not go this place again. *sigh* But, hey, my new stereo works, and is awesome, thank you Crutchfield! I took my truck to Cal Worthington Ford, and they did me right. They took out the old knob, showed me how it had broken from the inside. Yup, from the inside. And CWF gave me a deal on replacing the part . Off to their site now to give them Five Stars.

Worst in Alaska!! Made an appointment for an installation, was told they open at 10:00 and to show…read moreup as early as possible. We got there just before noon and was informed that their "one" guy was already installing a remote starter for another costumer and that we would have to reschedule. When we asked him "How was it that even though we had an appointment, there was no way they could help us?" He replied "We expect our customers to show up when we open at 10:00." "it's basically first come, first served." FYI.... They had scheduled five vehicles (including ours) for servicing that same day. Why even have appointments if it's a first come first served policy? They were rude about it and unapologetic. Also, when we called to schedule our appointment, we were told by a female employee that they did not carry the item we wanted to purchase. This was incorrect because we saw it when we visited the store earlier that week. All in all, I would much rather pay a little more, and go somewhere else. Pyramid Audio is a total "CLOWN SHOW", and I would think twice before letting them put hands on my vehicle. I wish I could give these guys a "0" star rating.

Called to schedule a remote start install. Extremely friendly and had appointments time available…read more Have overnight drop offs which is always a big help. Had remote start installed in a day. Highly recommend.

These guys are the best. Super highly recommend! Had a problem with one of the HIDs they installed…read more5 years ago! The fixed it on the spot! No charge! No wait! Phenomenal service and best prices!