Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

Very satisfied with their work. Came in under price of two other companies.Clean up was spot on…read more Inspector from township was impressed with the appearance of the New Hot water heater and the high end furnace.

We were motivated to get a Mitsubishi Mini-Split installed in our recently purchased house in…read moreLakeview, MI. Out in the rural area where we live, propane is VERY expensive. We had a mini-split in our previous house, and were very impressed with it's efficiency. The electric bills were not excessive, and it kept our house really warm. After getting several bids, we selected Lamphear Service Company (from the Grand Rapids area) to install it. Their price was amazing! We had to wait a few months until they had it in stock again (the unit is now made by Mitsubishi/ Trane) since it was so popular. Lamphere consistently exceeded our expectations. EVERY employee from there was incredibly nice, and a pleasure to deal with. The company was honest, thorough, and experienced at installing these mini-splits. Now that our unit is up and running, we are SO happy with it, and glad that we used Lamphere to buy it from. Knowing that they were a Better Business Bureau member gave us additional peace of mind. We highly recommend them!

Awesome and dedicated. I've used this company multiple times now and will continue to send business…read moretheir way! Thanks again.

We were very thankful for the air conditioning to be fixed. We are seniors and the heat was…read moreoppressive on wednesday. Not only did he work us in his prices were reasonable. He seemed to be proud of what he does and how much his community means to him. My husband and l would highly recommend him.

Great customer service. I just moved to the area and had an A/C issue with in the first week. The…read moreprior owner had the sticker for Total Comfort on the furnace so figured I would call, I was not disappointed!! Andrew is a cut above the rest was extremely professional, I would recommend them to anyone looking for any service to there furnace or A/C!! I will not use anyone else!

Mike Came out to…read morequote an EV charger install. My panel was a little full to get the 50 amp breaker installed. He offered a solution that would require moving a low used circuit on to another one to free up a slot for the double slot 50 Amp breaker. He suggested a certain type of charger that they install frequently. I was able to find a different brand that would work for Consumers Energy rebate. I got great communication from Flat River with a break down of costs. The unit I bought was cheaper (tons to choose from) Flat River installed the products I purchased for a reasonable fee. Quick and easy install, very clean and professional. Would use them again!

The team was great. Michael's responds was quick and efficient. We had some general electrical work…read moreand a light hung from a very tall ceiling. I was impressed how careful they were with moving a few pieces of furniture, even wore shoe covers! Price is fair. I will definitely use FRElectric again!

I have had a wonderful experience with Home heating and cooling. They were able to quickly address…read morea mini split issue that I had been dealing with another nightmare company with. From Dawn answering the phone to Ken coming out and fixing multiple issues, I wouldn't trust anyone else with my minisplits. I 100% recommend home heating and cooling. They have a permanent customer in me!

Perfect from start to finish. Ken explained all my options (and there's lots of options) before I…read morehad to commit. Our job required a lot of extra work to relocate equipment and run new lines. They had our new furnace ready to use by early afternoon. They left our house clean and took away all the old junk. Great team here.

Joe is great. He is prompt, explains things well, is fair priced. He fixed our 30 year old central…read moreair conditioner a few times and when we had saved enough money he was our go-to guy to install our replacement central air conditioner. Early this morning (on a Saturday when most heating and cooling places are closed) our furnace went out. Called Joe and he was working out of town, but talked me through how to get it safely working again. Going to have him come this week for a full inspection. This place and Joe are the best!

First class service. Honest, efficient, reliable and a pleasure to deal with. Don't waste your time…read morelooking anywhere else for your heating or cooling needs. These guys are the best.