You never disappoint. Been a loyal customer for years and now my family goes also. Friendly and great customer service

This is my experience and thoughts: I called early in the afternoon to have my work van inspected after hearing an intermittent, deep grinding noise and high-pitched brake-like squealing while (initially) driving at freeway speeds, even when I wasn't pressing the brakes. After inspecting it, the shop told me both lower control arms need to be replaced along with all four brake rotors and pads. They explained that the worn control arm ball joint was positioning the control arms abnormally, supposedly causing the ABS sensor to behave erratically and the brake master cylinder to increase brake pressure slightly. The explanation sounded unusual, but I proceeded based on their diagnosis. I also requested a brake fluid flush. I was quoted approximately $2,050. When I asked whether the parts were available and the work could be completed that day, they assured me everything was in stock and would be finished before closing. This is a fleet vehicle I need for my HVAC job, so I called my boss, received authorization, and approved the work. I then went to the movie theater across the street while they worked. Around 4:40 p.m., near the end of my movie, they called to say their supplier, which I believe was Parts Authority, didn't have one of the two lower control arms after all. They said the van would need to stay overnight and offered to arrange an Uber home. That wasn't an option I could reasonably accept because I had scheduled work the following day. I walked back to the shop and called the nearest AutoZone on the way. They confirmed they had both driver-side and passenger-side control arms available. When I suggested the shop get the part there, the representative told me they don't use AutoZone because they consider its parts quality subpar. Almost immediately afterward, an O'Reilly Auto Parts delivery driver arrived with a brand-new axle. I pointed out the irony and asked why O'Reilly's was acceptable but AutoZone wasn't. The representative then informed me that the axle was for my van because they had accidentally damaged or destroyed the original during the repair. They said the replacement would be provided at no additional charge. This was the first time anyone had told me about the damage. After some back and forth, the representative went to speak with someone and, about five minutes later, returned to say they had located the missing control arm through another supplier after all. I stayed while they finished, having been assured the van would be ready that day. Before they lowered the vehicle, I inspected the work. The new front and rear rotors and pads and both lower control arms appeared to be installed. The replacement axle was also provided at no additional charge. The work included all four brakes, both lower control arms and bushings, the replacement axle, and a brake fluid service. When I checked the brake fluid reservoir, however, the fluid was a blue/green. I questioned the representative, who initially identified it as DOT 3 BrakeBest, an O'Reilly Auto Parts brand. To me it seems like there's still plenty of old dark fluid causing the color change so I'm not confident a brake flush was properly preformed. I also called the shop afterward to ask whether they recommend a wheel alignment following the replacement of both lower control arms. I was told an alignment is only recommended if the vehicle pulls to one side. That answer surprised me because replacing suspension components can affect alignment even when a vehicle doesn't noticeably pull. I would have expected the alignment to at least be checked or the need for one clearly discussed. The van felt reasonably normal on the drive home, although the brakes felt like they were bedding in. I cannot yet comment on the long-term quality of the repairs. I appreciate that the shop completed the work that day and replaced the damaged axle at no additional charge. However, the changing story about parts availability, the last-minute possibility of losing my work vehicle overnight, the unexpected disclosure about the damaged axle, and the unanswered questions about the brake fluid and alignment left me with little confidence in the overall experience. I understand that unexpected complications happen in automotive repair. What disappointed me was the communication and the lack of clear answers. I spent a little over $2,000 and left with concerns that should have been addressed before the vehicle was returned. Two stars. The work was completed, but the overall experience left me with more questions than confidence. read more

Terry, I appreciate the response, but I need to correct one important part of your description of what happened. Your employee did not present these items to me as casual recommendations, preventative maintenance, or repairs that could simply be considered later. The conversation was presented to me as "you need this now." That is exactly why I became concerned about putting roughly $3,800 into a van with only 55,000 miles. It was only after I pushed back and said I would rather get rid of the van than spend that amount that the conversation changed and some of the work began being described as "recommended." Your response repeatedly refers to what the finalized invoice does or does not say. My review was never based solely on the wording of the invoice. It was based on what I was told during the phone conversation. I then took the van to another shop for a second opinion. They inspected it, including the brakes, and told me the van was in great shape and did not need the level of work that had just been presented to me. I'm not saying your shop wasn't entitled to make recommendations. I'm saying the way those recommendations were verbally communicated to me made them sound necessary and urgent. That distinction is the entire reason I left the review. I stand by my description of my experience and still recommend that customers get a second opinion before approving a large repair estimate. That version is stronger than accusing Terry of lying outright because it sticks closely to your firsthand recollection and the sequence of events. It also directly answers his biggest defense: "the invoice didn't say the repairs were immediately required." read more

I've been coming here for about 4 years without fail. Its off of Whittier Blvd which is a busy street but there is plenty of street parking. I always go early to avoid any crowds. I aim for 7:30am. Every time I park and go up to the attendant. I normally just go for oil changes but they are so thorough that they point out any other issues. Oil changes are inexpensive. They have a waiting room which i sit in. There's water, coffee and donuts. They also have the TV on. I've never waited more than an hour. The workers are pleasant and helpful. Thank you for always making this a pleasant experience. read more

Muy amables en todo momento 100% recomendable para todo tipo de autos el personal muy atento y servicial muchas gracias por su atención read more

They treat my father in law well, State smog and repairs. I take his vehicle here when I'm in town, from time to time, delighted with services!!! read more

See all

They always take care of my autos in a timely manner and reasonable price! It's very close to my house. read more

Service was excellent and very professional, Quality of work was great never had any issues with work done on my vehicle

The service is great here, very friendly and they actually listen to all your requests. This last time I went for a simple oil change and was in and out in 45min. Plus it was cheaper than the dealer. read more

Everything, great work, honest and awesome people. Long time customer. Robert Sanchez read more

This is THE SPOT for a smog check. I've been coming here for 20 years and they always make sure my rides pass emissions. Never had an issue coming to these guys for car troubles. Great price for the fast service. read more

Purrfect Auto Service - Smog check - Auto Repair Near Me - Pico Rivera, California

Everyone there is knowledgeable, professional, & courteous. Quality of work is great & prices are very reasonable.

I am honestly grateful for Purrfect Auto Service. They really took care of me. The hospitality and care were by far the best. The team was so professional and polite. Everything was explained to me straightforward. If you're looking for a good place to take care of you, this is the place. I am honestly grateful for Purrfect Auto Service. They really took care of me. The hospitality and care were by far the best. The team was so professional and polite. Everything was explained to me straightforward. If you're looking for a good place to take care of you, this is the place. read more

Purrfect Auto Service - Purrfect auto service - Auto Repair Near Me - Pico Rivera, California

Everyone was very helpful and attentive i definitely recommend here if you're unsure about a mechanic shop to go to. read more

Purrfect Auto Service - Auto Repair Near Me - Pico Rivera, California

Been going to PURRfect Auto for 30 years or more I don't know just they've always been there for me with patience and kindness. No gouging no messing around just let's get your car fixed and get you going and I really appreciate that. They're always so friendly. definitely somewhere I trust. read more

These guys are the best. The shop is always busy due to the repeat customers who frequent This auto shop. Myself being one of them. I have been taking all of my vehicles I have owed here for over 6 years. They have alway been professional and honest when it comes to the work that needs to be done or things I can wait on. Customer service is on point and they have a nice waiting room with TV, and if you're early enough donuts too. I highly recommend you bring your vehicles here whenever you need to get that check engine light looked into. read more

Great service! Quick and friendly staff. Will be coming back for another oil change. The value is worth it.

Brought my Wife's car here for a smog check. Originally I didnt bring my car here when I did mine because I called and they said itd be an hr wait. I see why theyre popular because the service was fast and the technicians were very friendly when I brought my Wife's car. They also knew it was my Wife's car and as 2 women who are married, its always iffy when bringing our cars to auto shops. I felt no judgment, they were very quick and I got lucky to come at a time where there wasnt much of a wait but I wouldnt mind waiting if there was. Would recommend and will be bringing our cars here when needed read more

They have a been a long time trustworthy mechanic for our entire family. I used to take my Toyota Camry to service. I just bought a used Honda Accord and of course I needed them to check it before the Grace period. They wasted no time to do a full inspection. They have been doing a great honest work for us and although I don't live close I only trust them for my auto service. These days who can we really trust? I honestly can't thank them enough for their hard work and reliable services. read more

They provide good service i always bring my cars here quick and easy A def recommend read more

This pico Rivera establishment unfortunately only survives and relies on making other problems. In order to stay in business this place will deliberately make another problem suddenly appear. I went in to get a wheel baring changed and now I have a battery problem. So I really don't know if they value their business or costumers but unfortunately they lost a loyal customer today with this. This was the last straw. You should not have done this. read more

Purrfect Auto Service - Auto Repair Near Me - Pico Rivera, California

See all

I always bring my Mercedes here. They are very nice, quick, and fairly priced. In the past I have came here with various other vehicles for many different types of repairs, they have never let me down. read more

Experience was great! They help me out and explained everything i needed and they did a great job and was fast with what my 2016 cruze needed. I will definitely go back if needed. Thanks again I appreciate all your help. Everyone was so professional. read more

Purrfect Auto is elite! Consistent, honest, and they truly prioritize the customer. 10/10. I've been coming here for the past 2 years and I wouldn't trust anyone else with my vehicle. read more

I had a great experience with Purrfect Auto Service. Everyone was respectful and professional, and they kept me informed in a timely way about the issues they found. They explained the options and pricing clearly, with no surprises. I really appreciated the transparency and communication. I'll definitely be back and would recommend them read more

Purrfect Auto Pico Rivera is very friendly and Always efficient with their services. Prices are good and always upfront and helpful with maintenance on your vehicle. Highly recommend read more

I come here year after year for my smog checks and they always provide incredible service in a very timely manner. All of the employees are knowledgeable and friendly always doing the most to make guest comfortable. And they always have some of the best pricing around I would definitely recommend visiting this shop for any of your vehicles needs read more

Purrfect Auto Service - My vehicle - Auto Repair Near Me - Pico Rivera, California

LITERALLY HORRIBLE, charged us 1400 to replace a sound which was due to lower control arms and struts according to them and we made sure we payed to get the sound the car was making removed, they made it worst and to top it off, when we returned the guy said he heard it too yet didn't try to call us back or nothing, He also has our number because the guy kept mentioning he told us over the phone and even called us when the car was ready, only money hungry people work here, avoid!!! UPDATE: They said we needed to fix the struts and pay when their "mechanic" said that's what they were going to fix !! they only fixed the sound they originally created because the sound we came for, ITS STILL THERE. Avoid, they will only make you wait until they are about to close and just try to push you to get things done. read more

My husband and I had taken our Jeep Wrangler about a month or so ago because it was over heating with both water reservoirs full. We spoke to a gentleman, wish I would have got his name but I want to say he was maybe a manager and he informed us about a 3rd reservoir on the Jeep that might be empty. He said to take a look at it and if that was the case to just then just to fill it up. Long story short, it was empty so we filled it up and thought that was it. Fast forward to a couple days ago, it was over heating again and we noticed that 3rd reservoir was empty again, we noticed a leak and took it in and it was and it was more than just a leak on that reservoir. Another gentleman informed us of what was wrong and they had it ready within two days since the weekend had gotten in the way. Anyways, we picked up the Jeep and as we were driving it off the lot, we noticed a tired super jumpy and I automatically thought the worse. Point is my tire was just super lumpy and worn out and they helped me change it and were very patient and super nice! It's hard to find an honest auto repair shop much less super nice employees. Gentlemen Jose helped us change our tire and a younger male (wish I would have asked him for his name). Thank you for everything. read more

Purrfect Auto Service - Auto Repair Near Me - Pico Rivera, California

Awesome service, outstanding customer service! I left a happy customer. Thank you purrfect Auto

Always take my vehicles to purrfect auto they are very friendly and honest people which is hard to find these days always change my oil they have the best prices around town will continue to go back read more

Would definitely recommend this place, went in for an oil change and they worked quickly and efficiently for a great price!

Hi Terry thank you for responding but your response is a proven point of your lack of customer service skills. Instead of apologizing and attempting to rectify your companies actions you instead get defensive and we can see that in all of your responses. Please get your information straight. My daughter's car was never taken in for the reasons you described and she didn't put in the miles you described in your response. The funny part is she works from home so as of now she still hasn't driven the car that much. Please very your information and work on your customer service skills. read more

My name is Joe Sanchez, and I've been coming here for over 20 years. My adult kids come here. My parents and a lot of my close friends come here because of the quality of service and professionalism. Their prices are fair, and they're always willing to compromise accordingly. They've got hot coffee and waters in the waiting room for the customers. They back their work with warranty and reliable parts. All the guys here are welcoming, and you get a family like atmosphere with the way they greet and service their valued customers. Never once in 20 years have I had a complaint. I trust these guys, and the proof is in their work. I highly recommend this place! Thank you, Rick, Terry, and the rest of the crew for making my life easier. read more

This Jaime Long Time Customer Always Sastify With Work Done To All My Cars and Family Cars , I Highly Recomend Purfect Auto, Rick -Jr. Jose Alfredo and Rest Of Employees, Thank You. read more

Amazing Service and they know what they are doing. So thankful I was Reffered to this place. Thank you so much

Always great service here :) my family and I come here every time and they never disappoint

Updating my review. I am a customer, my yelp name is just different for that reason lol. Anyways in addition to the new way of doing business I have some found a new mechanic and will never return. This update is overdue. When I got my oil changed from my new mechanic he showed me how they have been overfilling my oil. Then I recently had my brakes done and was shown that apparently they've been capping off my brake fluid which doesn't work that way. This is the only place I have taken my car prior to my new mechanic so there is no way it was anyone else. The entire time I thought I had a reliable mechanic working on my car. read more

See all

I went in to get an evap sensor checked and replace the evap piece. I left my vehicle which was a jeep wrangler rubicon. When i came back to pay they mentioned that there was a strong oder of gas on the vehicle and needed to replace the fuel line assembly. When they walked me up to my care it smelled like a lot of gas. When I drove it to the shop it did not smell at all like fuel and had no issue. They told me it would cost 650 for parts and labor. They previous cost of the other work was 500 so they tried to up sell me to 1150. They did business very shady and I believe illegal. I will contact county or someone who deal with these matters because it was a hazard that they caused. The smell was outrageous of fuel which I could smell far way but it did not smell like that until after I dropped it off. I didn't get there 2nd part of the service and went to another mechanic in Rosemead where they replaced the damaged item for 350 including labor. Do not come here because the they are doing things they shouldn't be trying to upsell. read more

I can't say enough good things about the service I received from Rick Terry & Ricky at Purrfect Auto in Pico Rivera From start to finish, the experience was outstanding. Rick & Terry demonstrated exceptional knowledge and skill in diagnosing and repairing my vehicle. They took the time to explain the issues in a way that was easy to understand, and the repairs were done quickly and efficiently. What stood out most was their honesty and transparency--no unnecessary work was recommended, and the pricing was fair and competitive. It's clear that Purrfect Auto genuinely cares about their customers and takes pride in their work. My car is running better than ever, and I left the shop feeling confident and satisfied. I highly recommend Purrfect Auto in Pico Rivera to anyone looking for trustworthy, top-notch automotive service. I'll definitely be returning for any future needs. Julian Montebello read more