So My package is in BC for 6 days now. My shop opens at 12 and Purolator is trying to deliver it every day at 8am??? I called every day to ask for help, every day they take my store hours and next day they try Again at 8 am. They don't use mobile phones like other couriers so they will contact you as they say they will. It's the worst experience on the planet and when I called North Vancouver purolator it's always same response. "I really don't know what to tell you maaaan" STAY AWAY FROM THIS COURIER SERVICE !!!! read more

I heard my gate open. Saw purolator from second floor drop my package at my door. An expensive laser printer with no hidden packaging. He did not attempt to knock or ring the doorbell to inform me my package had arrived. With such a high rate of package theft from doorsteps you would expect an attempt to let the home owner know of its arrival. Reading all the reviews I guess I'm lucky it was even delivered. 1star for laziness and lack of care. read more

Horrible delivery drivers. Delivery usually means, at least to me, that a package is dropped off. However to Purolator, delivery seems to mean throw a notice on the sidewalk outside of my house. While convenient for the driver, completely useless as a delivery service. This has happened twice in a two week period. If you have a choice in delivery, do not choose Purolator. read more

Purolator sucks! Bunch of incompetence employees, promised to keep the item for longer time but once I went to pick up they said had sent it back to seller by mistake!! They didn't even bother to apologize or find a solution. They don't even answer the Their bloody phone for emergency coordinations. Bunch of rude unprofessional clerks and absolute awful customer service. Waisted time and gas for nothing. read more

I see people complain about notices instead of packages delivered but consider what a driver's day is like. They do actually have quotas to fill so the more packages delivered, the better it is for them. They want to deliver your parcels. The issue here could be traffic, which needs to be factored in. Vancouver's infrastructure is a little challenging compared to other urban areas. Purolator drivers are hard-working, put their bodies at risk of strain and injury daily and some in fact work in recovery of said strains/injuries. Perhaps a little forethought before complaining might help mitigate frustration. In the grand scheme of things, sometimes a package doesn't matter so much. read more

Where do I begin ? They left a notice at the wrong address several streets away. Luckily the homeowners knew me and returned the Purolator notice. During the past year this is the Fourth time this has happened to me. They need to hire a new driver ! read more

PUROLATOR HIRES IDIOTS. Their stupid staff screwed up the delivery of a book proof on a Thursday. First, the driver didn't bother to look up my name on the intercom to buzz me, so the idiot left a notice on the building's front door saying I could pick up my parcel at the Lonsdale depot the following day, a Friday. When I arrived at the Lonsdale depot to pick it up on Friday, I was told that it was out on delivery. Some idiot at the Burnaby warehouse had sorted it incorrectly. So I said to bring it back to North Vancouver depot. A customer service agent said it would be at the North Vancouver depot on Monday. But when I went on Monday to pick it up, it was not there! It was still in Burnaby. Now it's Tuesday and I am waiting for the driver to deliver it to me in my building. A customer service agent gave him my buzzer # and my cell phone number. I am furious! I could have taken a return trip ferry to Victoria and to get the book myself in one day. Instead, it has taken Purolator almost one week to get the package to me. There are no words strong enough to describe my feelings about Purolator. IDIOTS. I FREAKING HATE PUROLATOR. read more

Doesn't bother with door buzzers. Delivery with Purolator actually means pick up from a different part of North Vancouver than you are from.

Trying to contact the Lonsdale branch and the phone has been ringing for over 5 mins. Terrible service here and the drivers do not care and lie. read more

First off shipment was delayed by 3 days due to "a problem at the warehouse" Buzzer was broken so called ahead to notify purolator, was told on the phone that they'd leave a message with the driver to call. Didn't receive a call. Called back and was told they had no record of that message and it was against their policy to call. Then told they'd try to redeliver after the weekend but said if they didn't call (which they again didn't) that they'd send it to their office on lonsdale in north van. Went to pick it up and it wasn't there, was told larger items were sent to burnaby. When I called their head office was told it went back to the warehouse and would be re shipped to burnaby. Paid for express delivery and ended up having to wait 2 weeks and drive further than the store would have been to squeeze a massive air conditioner in my car. Wish stores warned that they use purolator because I will never use them if I have the choice. read more

Do Not Use - UPS, Canada Post or Fedex is more reliable Sent a expedited package to Edmonton on Friday and paid extra for delivery on Saturday. The package showed failed to deliver on Saturday; even though we were home. We have a security camera that does not show a truck or a person attempting a delivery. Purolator has no idea where their own package is and their tracking is non-existent. We called them repeatedly on Saturday; only to find out that the next time they can deliver is Tuesday. Waste of time and money. Also they do not offer a refund for failing to deliver the package within the time limitation provided. read more

Hello. I'm disgusted with your service. Yesterday Sept. 20th I was supposed to receive a package sent to me via Amazon Prime. I was waiting all day fro the package to arrive. At around 12 am I received a notice (I was keeping an eye on the tracking on the website to know when the package was suppose to arrive) that the package had been "attempted" to be delivered. This was not the case, since the buzzer to my apartment (which is the same as the number listed in my address) was never touched by the driver. Upon seeing this notice and the email I came in contact with the first of may live chats with your "customer service" representatives. Unfortunately I was not pro-active enough and did not take screenshots. But I was basically told that there wasn't anything she could to help me. After that I contacted another representative who told me that since the package wasn't delivered it was going to be taken to the Depot and I was supposed to wait until tomorrow (Sept. 21st) for it or have a notice for it to be held for pick up. Since I had a day off and so did my relative who owns a car we decided to hold of pick up and she set up the hold for pick up BUT I specifically said that as long as I can pick it up that day. After that 5 hours later I contacted yet another representative about the state of my package since it was almost time for closing at the depot and no change to my order had occurred. She told me to ask for notification on the web page. I also contacted Amazon about the issue with the delivery. They assured me that they were in contact with Purolator and that they were requesting my package to be delivered as soon as possible. By this time I was already a little annoyed with the situation as a whole. 8 PM came by and the Depot was closed by half an hour when I got the notification that my package had arrived. I was furious. I called customer service and was told that, again, nothing could be done with my situation. So I decided that since I was getting nowhere with your "service" so I decided to go directly to the sender, Amazon. I went into live chat with the second out of 3 representatives that I talked to and they told me that since this was unacceptable behavior and that the package was being requested to be delivered the next day with priority. I was doubting the efficiency of Purolator by this point since this was not the first time they had failed to deliver, but i believe that since the sender and their biggest businesses partner was getting involved now, that it would help fix their incompetence. The morning of the 21st came and sent connected with another representative (this one I have screenshots off) to aks if my package was on route to be delivered. She told me that it was not since it was "held for pick up" I said that Amazon had sent in a notice saying that it needed to be sent today. She claimed that they never got the notice and after some back and forth about the situation she told me that there was nothing that could be done and the forced a disconnect with the chat once failing and accidentally reconnecting and the second time a successful disconnect. I contacted Amazon immediately about this neglect of service and after a lot of problems and ideas I have decided to have the package delivered to me on Monday (for which I have to take another day off to wait and see if it actually gets delivered properly or not) But me and my relative who couldn't drive me on the 21st because she works, called Purolator and explain to them that this service is an insult to me and to Amazon, who I hope that after what I can imagine is countless of complaints with Purolator, they decided to stop their businesses relationship. The Amazon representatives were very polite and respectful about this situation and have done their best to compensate something that is not even their fault. I'm putting my story out to help people realize that Purolator is not a trustworthy company and that if possible no online shopping or any company should get in contact with them. It's not worth the millions that you will lose in compensating for their blunders to put it lightly) read more

Purolator is by far the worst courier service I have ever encountered in all aspects customer receiving. First when I couldn't log in online to track my item, I had to call in to find out why. I was on hold for 38mins! Then told I was given the wrong tracking number by a telephone agent who was trying to make small talk with me keeping me on the line, (not exactly appropriate after being on hold for that long!). Secondarily, there was no missed delivery slip left in my mailbox. I can see from past comments on Yelp and on Google reviews that this is regularly not leaving delivery slips. You don't even know if the driver bothered to go your house! So then, taking the afternoon off work to go and find their sorting office, I was presented with two extremely rude woman at the front desk. Again, politeness and professionalism is totally absent in their staff. How can a courier this big get away with not leaving missed deliver slips and still be in business? Because more people should complain, and refuse to use their service! read more

I agree with the previous review. Avoid Purolator. I had a Christmas gift for an 11 year old girl that I needed to be delivered before Christmas. The package came and I heard a faint knock on the door. When I went down the delivery guy had already left and there was a delivery slip on the door. We called Purolator ten minutes later, and they refused to call the driver to come back and deliver the package. The person at the call centre was rude and unhelpful. We had to drive over 45 minutes to pick up the package later that evening in Burnaby, even though they have a delivery centre on Lonsdale. If possible, use Fed ex of Canada post. read more