I had the unfortunate experience of having water damage in my home. The plus in this process was…read morethis company. Melvin was outstanding each of the 3 times he had to come out to my home. This company even worked around my hectic work schedule, even as recent as 8/10/22 Melvin came out after their appointment window to finalize work.

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Wow! So pleased with the responsiveness and service from Carlos and Amir! When my 93 yo dad had a…read morewater issue and flooded his basement apartment in my house, they came to the rescue! Late on a Sunday night, they responded to my Yelp inquiry and Carlos was there within hours. Carlos kept me informed of his eta as he was on another emergency call. He brought all the equipment in and got everything setup for the drying and clean up, taking care to move my dad's furniture. Carlos was very efficient and checked in repeatedly to ensure everything was drying out, also removing baseboards to allow the walls to dry out. Within a few days, everything was dry and Carlos put all the furniture back. When I got the bill, I was pleasantly surprised at the reasonable price! Great value, great service, and no stress on my part trying to deal with a clean up on my own - Thank you Carlos and Amir!

Thank you for your honesty and professionalism. The crew is great--Carlos is very knowledgeable and…read moredoes not compromise integrity! They have always been proficient in their work and truly go above and beyond. I highly recommend them for any remediation needs.

I joined a group of neighbors to have our ducts cleaned by Paramount and unfortunately this was not…read morea great experience for us. While I think they did a pretty good job with the actual duct work (although no before/after pics so who knows?) they left a mess behind and after 2 weeks of correspondence with their owner she couldn't admit they did anything wrong and offered no real solution. First the good: Easy to set appointment up, guys showed up on time and completed the work in the time they said it would take. The bad: the guys came in the house with no foot booties on, covered in green spray paint (from painting dumpsters?), and left green marks in several spots on ceilings, walls, and vents, tracked the hose in several spots on my carpet, and left metal shavings near the unit where the hole was cut for service. After we called to voice our concern they did send the crew out the next day to address those, and to their credit the guys were apologetic and did make an effort to clean . However the carpet still has marks and there are several ceiling spots that will need to be touched up with paint. The major complaint was with the vent removal, where they pulled several lines of paint along with those vents from not cutting them first. In some spots the drywall came up with that paint. After we sent pictures to the owner she assured us it was caulk and not their problem. She never recommends caulk to customers however that was the solution to fix our problem, rather than offering a small discount off the $500+ we spent on the job. Luckily for my neighbors we went first and complained immediately as none of them had the same issues of careless vent removal or sloppy work in general. We are in a new build neighborhood where all of these houses were finished about the same time by the same foreman, and 2 of the other houses had used the same painter we did. If that wasn't the case I may have bought in to the owner claiming it was my builders fault, or the painter, but I don't think we have the special house here. While not a huge deal it is frustrating that I will now have to spend my free time patching drywall and repainting several walls/colors and hope I can match with the 2 yr old paint.

When you have a traumatic life event (house fire) and you turn to "professionals" to help, you…read moreusually want them to make it a little easier on you. This company's owners are full of themselves. I can go on and on about the things they have lied about and made harder for us. 1. Came in being cussing him very pushy to complete our entire project 2. Only worked 2 1/2 days in three weeks after a house fire letting them rest of our house that was saved to get moldy. We decided we wanted them to stop work so we can go with a company that cared 3. One of the owners Carter loar called my husband cussing him, calling him a bid jumper and saying it was our fault our house was moldy because we supposed to get a generator in there since we didn't have power. Which we thought fell on the company that was supposed to come in and demo the part of the house that was ruined. Proceeds to hang up the phone and when my husband called back he acted like he never cussed my husband and begged for a second chance. Fast forward 2 years to trying to get our belongings back from them that they packed out. It took us 3 months to get our stuff back from the first time they were contacted that we were back in our house. They blamed it on the insurance company which it wasn't. And as of today we still don't have our clothes back because they won't pay the 3rd party company the outstanding invoice! So here we are 2.5 years later and don't have the chapter of our house fire closed because of them! -100stars! I have so much more to the story but I think y'all will get the point through this!

We have some mold on interior trim, Alliance came out and was able to tell us it's likely from…read morerecent high humidity. They gave us some tips on replacing and cleaning, but it should be small enough we don't need a full project from them to address the issue. The team was super polite and knowledgeable, we will definitely call them for any problems in the future!

So actually, Wes didn't do any mold remediation work for me, because he explained that I need to do…read moretesting and that there is a conflict of interest if a company does both the testing and remediation. He recommended three testing companies. We got the testing done and Wes reviewed the report and indicated that the mold levels didn't merit remediation. He explained thoroughly the process and expected value, and helped us decide that the potential gain probably wasn't worth the cost. I actually had him do a site visit (very reasonable trip cost), just to be sure, and it confirmed our decision. Net it out, integrity and ethics. Would be my first call for any job in his category.

Simply fantastic. Today was the 3rd time we used NOVA Steamers for carpet cleaning and they went…read moreabove and beyond. Not only did they treat pesky pet stains, they also managed to remove a stubborn coffee stain from one of our carpeted stairs. They were super clean, thorough, and fast - also they covered our door with a special drape so that they could use their hosing without leaving our door fully open and protected our hardwood flooring before starting the job. I highly recommend them.

Update: Actually you never said not to sleep on the mattress for 24-hours, what you said wasthe…read morenext day it would be good to go. So I slept on my couch that night and didn't actually put back my sheets until the following night. So yeah I didn't "sleep" on the mattress until well after 24-hours just because it was soaking wet when y'all left the first time. And I would also say that when I contacted you that I informed you about possible urine smells and stains either on my carpet or my mattress from my dog. It wasn't until you all returned that you then decided to use the UV light which you should have done the first time y'all came out to pin point the areas. So besides the stairs and the mattress you had to redo my room still smells and stains still remain on my carpet. And you also commented that my carpet is old as if I asked and didn't know that myself. So yeah you came back and "cleaned" the mattress but besides that nothing else was done correctly.

Nick and his team at Prime Solutions were excellent after my basement flooded. They responded…read morewithin 1-2 hours of my Yelp request, started remediation the same day, and did a fast, thorough job draining, drying, removing personal items, and helping with insurance. They also pushed to keep mitigation equipment in place longer when needed to make sure everything was truly dry before rebuilding, which I appreciated because they did not cut corners. They handled everything from remediation and plumbing repair to demolition and full restoration, and the basement looks better than before. After that experience, I hired them again for unrelated work and found their rates to be extremely competitive. Based on the quality, efficiency, and responsiveness they consistently showed, I plan to use them as my go-to contractor going forward.

Nick was super helpful and reassuring during my home's inspection! Highly recommend their services…read moreand business

SLOPPY CRAFTSMANSHIP, UNPROFESSIONAL COMMUNICATION, AND UNRELIABLE…read more My husband and I were initially excited to find this local family business that claimed to be able to handle a wide array of jobs around the house. They are a husband-wife team. Ronney does the handyman work and Angela handles the admin side of things. I contacted them in early 10/2023 to move a light fixture, hang a barn door, and build two hatch doors to our basement crawl space. Initially Angela was very responsive, professional, and detail-oriented. The estimate she provided was fair. She asked for deposit of about half up front to purchase materials and we agreed that we would pay for the work in increments as it was completed. Angela said her husband could start work on the light within the next day, which he did. My mistake was in not confirming when the remaining items would be done. After this first visit, I received an email on a Friday morning with an invoice for a portion of the work that had just been completed. I noticed it while I was busy out driving my kids around and flagged it to pay over the weekend. By 5p that evening, I was receiving texts demanding that I "please advise" about an unpaid invoice. Though I found this pushiness odd and off putting, we had no problem paying for work that had been completed, and so I stopped what I was doing on Friday night and paid online. After this, I did not hear back for several weeks. I messaged to check in and let Angela know my availability. She responded with a strange, abrasive wall of text about how backed up they were, how she was facing serious health problems, how she had been clear with me that they were 6-8 weeks out (she had not), and how there were no refunds (I had not asked for one at this point). I let her know that it would have been helpful to know the timeline upfront, but as the repairs were not emergency items, we agreed her husband would come out 11/20 or 11/21 to finish (about 6 weeks after paid deposit). Communication after this went as follows: Multiple times, Angela scheduled for Ronney to come and he did not show. She gave excuses for this, citing medical issues ranging from neurosurgery to mold toxicity to blocked arteries. I received bizarre texts and emails from her demanding immediate responses at unprofessional hours - midnight, or waking me up at 7a on a Saturday morning. Throughout, the only apologies about missed appointments we received were passive aggressive comments insinuating that we were being impatient and uncompassionate when we asked when the items would be completed, for example, "I'm sorry my deathly health situation has caused you problems." When we asked if it was best for us to find someone else to complete the repairs due to their health issues, Angela was adamant that they do not give refunds. In general, we felt stuck using a business that created way more drama and chaos than we signed on for. We understand that unforeseen circumstances sometimes interfere with a business's ability to deliver what they promise. However, those circumstances become suspect when they repeatedly interfere with promised appointments. This is exacerbated when accompanied by unprofessional communication. The icing on top was when Ronney finally showed up to complete the work. It was sloppy, unfinished, and unprofessional (see attached pictures). We are now in the position of having to hire someone to clean up the mess in our basement. We would not use this business again and cannot recommend them to others.

What a great experience I had today. Angela (owner) was consistently responsive. Nick who did the…read morework is an amazing person. He is personable and takes his time to do a great job and he did. He works HARD! I was left so pleased/satisfied and I'm not easy to achieve either! I will definitely use them again and give them referrals. There's no job too big or too small for them. Contact them!

Trey was not an alarmist. Handled the issue with professionalism and complete honesty. He's…read moredefinitely a keeper for any remediation needs I will have in the future with my real estate business.

Excellent service! They used a blue light to determine where we had some pet stains--not only on…read morethe carpet but the baseboards, and took care of all of that. Even left us some of the solution to use in case we needed it. I'd say they go above and beyond the usual carpet cleaners!