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    ServiceMaster Restoration Services - Gainesville, VA

    5.0 (1 review)
    Open • Open 24 hours
    Updated over 3 months ago

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    Mold remediation

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    4 years ago

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    Anthony Restoration - Gainesville

    Anthony Restoration - Gainesville

    (4 reviews)

    Spend a few minutes reading this long review and save yourself months of HORROR!…read more We hired Anthony Restoration after a water leak in March 2025. This was the first time we had a water leak so did not know the process and trusted them. They assured us that they would work with the insurance company and that we would not have to get involved with the process. Anthony billed the insurance company for two separate set of invoices, the first of which was paid in full. The issue arose with the second invoice where the insurance company declined part of the payment stating that the services rendered by Anthony were excessive and not warranted for the type of damage which we had. This is where the horror started: On the second invoice, our insurance company issued a payment in the amount of $6950 (based on the services they thought were warranted by the damage) on 6/13/2025. Anthony held onto that payment for TWO MONTHS, did not cash the check and then after 2 months sent us a demand letter for the entire amount IGNORING the payment which they had received from the insurance company. They also charged us for 3 months of interest charges and then added a collection charge of $600 in addition to the interest charges. This in-spite of me calling them a few times to see where things were with the resolution of the claim to which I was CATEGORICALLY told that NO action was needed on my end. Folks from their receivables department kept misleading us by telling us the source of the issue was related to the deductible which we had already paid. I had to arrange for conference calls and numerous back and forth emails between them and the insurance company to get them to finally accept that the source of the issue was not one related to deductible but instead had to do with them charging for services which the insurance company did not find as being commensurate with the type of damage we had. On one call, Anthony even had the gall to tell us that we should seek counsel and go after the insurance company even though the fault was all along with them. This company is OUT TO LOOT YOU! Those of us who go through a water incidents for the most part don't know the process and hope that the company that they hire would look out in their interest. NOT THESE GUYS!!! They lack basic communication and their internal processes seem broken with one part of the organization not in sync with another part of the organization. All along I was trrying to get this issue resolved while spending countless hours of my personal time. I even asked that the owner of the company call me. I am STILL awaiting that call! While I am no fan of these big insurance companies, having spent countless hours going through this back and forth between Anthony restoration and the insurance company, I can safely say that our insurance company was fair in their determination of what should have been a fair price for the job and in-spite of that Anthony kept MISLEADING us. Water damage can be very mentally straining, NO ONE DESERVES the way Anthony tried to mislead us! I will be pursuing this case with the State of Virginia and another body which can bring us justice!

    Brian conducted a very thorough review of the affected areas and accurately identified the source…read moreof the water leak. Bonus points for driving out to our home at 7:30PM and not even asking for a service fee. Would call again.

    Ultimate Water Damage Restoration

    Ultimate Water Damage Restoration

    (159 reviews)

    We found some unexpected water damage during a remodel. Andrey was quick to respond and asked me to…read moresend some photos of the damage. He assessed the situation, sent me an estimate, and answered all of my questions over the phone. There was no fear mongering or price gauging. Andrey was honest and pragmatic. His assessment was inline with what I originally thought and the estimate was better than if I had rented the equipment and tried to do this on my own (since the damage was small and localized it didn't make sense to go through insurance). A member of his crew set up the equipment and Andrey came out on the last day. He answered all of my questions and even took a look at other places around my house that I had concerns about. It can be hard to find ethical and good natured companies - this is one of them! Our remediation took 3 days and dried out all the water without having to do any additional demolition. I couldn't have been happier with the outcome and would definitely reach out to Andrey again.

    Andrey and his team responded promptly to me request for water damage remediation after a storm in…read moreJune damaged my house and caused water damage to multiple floors. His team tore out the wet drywall and trim, set up fans and dehumidifier in the affected areas, and returned after several days to check the progress. Reconstruction (drywall, paint, trim, insulation in the attic) were finished within a few days. Andrey is very responsive and worked directly with my insurance company, which made my life much easier during a very stressful time. We would use his company again.

    Paul Davis Restoration and Remodeling - They took great care in the removal of our cabinets and countertops. Drying equipment at work!

    Paul Davis Restoration and Remodeling

    (62 reviews)

    Paul Davis Restoration was easy to work with. I used them in some ceiling damage in my condo, from…read morethe upstairs neighbor. As a referral from my insurance company, they did the original estimate, inspection for mold, sprayed as a precaution, and completed the work with the repairs/reconstruction. Because I was waiting for all the insurance pieces to line up, the holes were in my ceiling much longer than I expected. But PDR was patient and Amber Yost checked on me every once in a while. Once everything was in place, the work was completed in one day - yay! The crew was efficient and quick, and there was no signs they had been there (i.e. paint splatter, etc.) They covered my home in plastic, made the repairs, and painted my entire ceiling to match. You couldn't even tell that I had previous damage. Looked brand new. I am very thankful for the repairs crew that came in - Gilbert, two workers and Keith. Thank you for the good work.

    First person to come, Scott Sabo, was very helpful and considerate. He informed me that he would…read morebe on military duty and would not be available for a few weeks. In the meantime, calls showed up on my caller ID from a Joshua Curtis. I called him back thinking I was returning a call from an acquaintance. He said he was from Paul Davis. He called a number of times thereafter, but left no messages, ever. Then I got an email, to quote: "Hello Allen, Thomas We value our relationship and service to our customers and we want to improve every day. We ask that you take just a few minutes to give us your sincere opinion about your experience with us. Sorry to hear that you didn't choose to proceed with us to perform your project! Based on your initial experience with us, how likely are you to recommend Paul Davis Restoration to a friend or colleague?" I then called Paul Davis and said I wasn't aware that I had not chosen to proceed with them. Ultimately, we set up an appointment for Friday August 8 at 9:00 AM. They showed up at 8:00 AM. I am still asleep as I have medical problems. They left phone messages saying they were there. When I returned the call shortly before 9:00 AM, I reached a voice mail. Left a message call was returned. They denied appointment was set for 9:00, saying they said between 8:00 and 9:00. I voiced my displeasure with the entire process of dealing with Paul Davis, whereupon I was told they would NOT work with me, as we were not a "good fit". The fault is entirely theirs and I told them I would give them a lousy review, Here it is. I would not recommend them and in fact would discourage anyone from using them for restoration services.

    ServiceMaster Restoration Services - Gainesville, VA - damagerestoration - Updated September 2026

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