I had the unfortunate experience of having water damage in my home. The plus in this process was…read morethis company. Melvin was outstanding each of the 3 times he had to come out to my home. This company even worked around my hectic work schedule, even as recent as 8/10/22 Melvin came out after their appointment window to finalize work.

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Spend a few minutes reading this long review and save yourself months of HORROR!…read more We hired Anthony Restoration after a water leak in March 2025. This was the first time we had a water leak so did not know the process and trusted them. They assured us that they would work with the insurance company and that we would not have to get involved with the process. Anthony billed the insurance company for two separate set of invoices, the first of which was paid in full. The issue arose with the second invoice where the insurance company declined part of the payment stating that the services rendered by Anthony were excessive and not warranted for the type of damage which we had. This is where the horror started: On the second invoice, our insurance company issued a payment in the amount of $6950 (based on the services they thought were warranted by the damage) on 6/13/2025. Anthony held onto that payment for TWO MONTHS, did not cash the check and then after 2 months sent us a demand letter for the entire amount IGNORING the payment which they had received from the insurance company. They also charged us for 3 months of interest charges and then added a collection charge of $600 in addition to the interest charges. This in-spite of me calling them a few times to see where things were with the resolution of the claim to which I was CATEGORICALLY told that NO action was needed on my end. Folks from their receivables department kept misleading us by telling us the source of the issue was related to the deductible which we had already paid. I had to arrange for conference calls and numerous back and forth emails between them and the insurance company to get them to finally accept that the source of the issue was not one related to deductible but instead had to do with them charging for services which the insurance company did not find as being commensurate with the type of damage we had. On one call, Anthony even had the gall to tell us that we should seek counsel and go after the insurance company even though the fault was all along with them. This company is OUT TO LOOT YOU! Those of us who go through a water incidents for the most part don't know the process and hope that the company that they hire would look out in their interest. NOT THESE GUYS!!! They lack basic communication and their internal processes seem broken with one part of the organization not in sync with another part of the organization. All along I was trrying to get this issue resolved while spending countless hours of my personal time. I even asked that the owner of the company call me. I am STILL awaiting that call! While I am no fan of these big insurance companies, having spent countless hours going through this back and forth between Anthony restoration and the insurance company, I can safely say that our insurance company was fair in their determination of what should have been a fair price for the job and in-spite of that Anthony kept MISLEADING us. Water damage can be very mentally straining, NO ONE DESERVES the way Anthony tried to mislead us! I will be pursuing this case with the State of Virginia and another body which can bring us justice!

Brian conducted a very thorough review of the affected areas and accurately identified the source…read moreof the water leak. Bonus points for driving out to our home at 7:30PM and not even asking for a service fee. Would call again.

Simply fantastic. Today was the 3rd time we used NOVA Steamers for carpet cleaning and they went…read moreabove and beyond. Not only did they treat pesky pet stains, they also managed to remove a stubborn coffee stain from one of our carpeted stairs. They were super clean, thorough, and fast - also they covered our door with a special drape so that they could use their hosing without leaving our door fully open and protected our hardwood flooring before starting the job. I highly recommend them.

Update: Actually you never said not to sleep on the mattress for 24-hours, what you said wasthe…read morenext day it would be good to go. So I slept on my couch that night and didn't actually put back my sheets until the following night. So yeah I didn't "sleep" on the mattress until well after 24-hours just because it was soaking wet when y'all left the first time. And I would also say that when I contacted you that I informed you about possible urine smells and stains either on my carpet or my mattress from my dog. It wasn't until you all returned that you then decided to use the UV light which you should have done the first time y'all came out to pin point the areas. So besides the stairs and the mattress you had to redo my room still smells and stains still remain on my carpet. And you also commented that my carpet is old as if I asked and didn't know that myself. So yeah you came back and "cleaned" the mattress but besides that nothing else was done correctly.

Highly recommend UWD. Andrey was able to provide a same-day quote in a fairly accurate range based…read moreon a handful of photos and some questions answered over text. He was responsive via text and able to schedule a team to come out the next day, which is exactly what you want to hear when you encounter water + mold damage in your home. He also helped answer questions related to reimbursement from a 3rd party (i.e., builder or insurance), which relieved some uncertainty and anxiety. His experienced crew lead also asked me at the start of the job if I would need to work with insurance, then took extra photos in case we needed them for reimbursement documentation. While on-site, his team was professional, communicative, and got an extensive job done in just 1 day. I appreciated that they set up a containment, showed me pictures as the work unfolded, and cleaned up thoroughly afterwards. They sent someone to pick up the industrial fans + de-humidifier on day 4 or 5. The final invoice clearly laid out all items and their costs.

I'm beyond thankful for the kindness and expertise I received. From the moment he arrived, his…read morecalm, reassuring presence turned a stressful situation into one I could face. He thoroughly assessed the water damage, explained everything with honesty, and gave me peace of mind. If you're looking for someone you can truly trust in a tough moment, he's the one. A true godsend!

We have some mold on interior trim, Alliance came out and was able to tell us it's likely from…read morerecent high humidity. They gave us some tips on replacing and cleaning, but it should be small enough we don't need a full project from them to address the issue. The team was super polite and knowledgeable, we will definitely call them for any problems in the future!

So actually, Wes didn't do any mold remediation work for me, because he explained that I need to do…read moretesting and that there is a conflict of interest if a company does both the testing and remediation. He recommended three testing companies. We got the testing done and Wes reviewed the report and indicated that the mold levels didn't merit remediation. He explained thoroughly the process and expected value, and helped us decide that the potential gain probably wasn't worth the cost. I actually had him do a site visit (very reasonable trip cost), just to be sure, and it confirmed our decision. Net it out, integrity and ethics. Would be my first call for any job in his category.

Alejandro and his team did excellent work and completed the bedroom and bathroom remodeling on…read moreschedule. We highly recommend them and will use them in the future.

This is the third renovation project I have had done by SHR and once again they have proved why I…read morewill keep coming back! They are thorough, collaborative and knowledgeable. They are also very kind, respectful and clean up after they are done working. Our basement bathroom is better than I could have imagined! They did such an amazing job I highly recommend them to everyone!

Very rude driver, got a bad attitude at a traffic light, I had to blow my horn to him because of…read morenot moving while the light was green, while on the road was very intimidating and challenging, not appropriate at least while driving a company vehicle. Be aware of this driver

For the second time in the 2 years since I bought my current home, Khaliq has come to the rescue…read moreafter another contractor botched a project. I can't overemphasize how much I wish I'd started with him in both cases (I didn't know better the 1st time, & he wasn't available when I started a massive renovation following a flood later). Having gone through a nightmare scenario with a contractor who lied and did subpar work, I'm uber aware of the difference. Khaliq is professional, knowledgeable and straightforward. He's come up w/ a number of clever workarounds that saved me from starting over w/ some of the work and is transparent about what to expect at each phase. He's also working faster solo than a crew of workers for the company that botched my reno. Recommend!

We were really happy with the guys that came out. They were really clean, took care of our things…read moreto make sure nothing was damaged, and did good work. We had a second spot in the basement outside of the word order that they checked out as a courtesy for us which was super appreciated so we didn't have to start the whole process over again for a second time. The company communicated really well also.

Jaime and crew did an excellent job remediating my basement after sump pump failure and flooded our…read morebasement. The team is professional, quick and no BS. The carpets removed, drywall cut, moved a ton of furnishing/storage items around, installed equipment to dry out the basement, prevented further damage/molding. Thank you so much. Highly recommend your service!

First person to come, Scott Sabo, was very helpful and considerate. He informed me that he would…read morebe on military duty and would not be available for a few weeks. In the meantime, calls showed up on my caller ID from a Joshua Curtis. I called him back thinking I was returning a call from an acquaintance. He said he was from Paul Davis. He called a number of times thereafter, but left no messages, ever. Then I got an email, to quote: "Hello Allen, Thomas We value our relationship and service to our customers and we want to improve every day. We ask that you take just a few minutes to give us your sincere opinion about your experience with us. Sorry to hear that you didn't choose to proceed with us to perform your project! Based on your initial experience with us, how likely are you to recommend Paul Davis Restoration to a friend or colleague?" I then called Paul Davis and said I wasn't aware that I had not chosen to proceed with them. Ultimately, we set up an appointment for Friday August 8 at 9:00 AM. They showed up at 8:00 AM. I am still asleep as I have medical problems. They left phone messages saying they were there. When I returned the call shortly before 9:00 AM, I reached a voice mail. Left a message call was returned. They denied appointment was set for 9:00, saying they said between 8:00 and 9:00. I voiced my displeasure with the entire process of dealing with Paul Davis, whereupon I was told they would NOT work with me, as we were not a "good fit". The fault is entirely theirs and I told them I would give them a lousy review, Here it is. I would not recommend them and in fact would discourage anyone from using them for restoration services.

Hernan and his team did a fantastic job helping us during a difficult time. From the moment Hernan…read morecame to our house, we were filled with confidence in his knowledge and experience. He provided a calm and comforting experience to an unexpected situation. We truly appreciate and are so glad Hernan was there to help us!!

Sam at AZA was great at managing our new bathroom installation project front start…read moreto completion. They made our vision become a reality and added real value to our new home!

Great work done! Replaced our carpet upstairs with hardwood…read morefloors. Matched the color well & did the work quickly. I'd recommend them!