Like many previous reviewers we took a long time and many attempts at finding the right outfit to remodel our master bathroom. As is the case with contractors - the market is filled with charlatans, unprofessional, and fake "designers" who are aiming at stripping you out of your money by pushing solutions they most profit of, obscure proposals, predatory contracts and other less than honest methods.
Pascual turned out to be a wonderful exception: a true professional, who is not only a contractor but is an excellent project manager - it takes one to know one! You get a hint about that already in the web introduction to PLF's 6 step process - music to our ears. In the introductory phase we found him to be an excellent listener and demonstrate an ability to provide solutions to our desires, rather than push his own, while contributing some real good ideas to achieve our wishes.
An example for that was the existing floor tiles we had that were in excellent condition, met our taste, and we therefore wanted to keep and re-use in the new design. Almost everyone else we asked for a proposal insisted it was not possible, had to be broken in the demo phase, or cannot be integrated into the new design. Pascual, however, accepted it right away, pointing out the risks of having some of them break in the process, but knowing we had some spare tiles assured us it was possible.
Pascual also showed a willing to compromise during the contract phase regarding material and labor components so that we could implement exactly what we wanted. We were able to reason with him very easily and in a non-confrontational manner.
As for the work itself - we found out he promised less and delivered more - a very rare experience, contrary to what you often find in this field. He managed the project as a conductor with his teams of artists - that is how he referred to his crews, which we found amusing but very descriptive of reality. He was present for 90% of the work, certainly for all unexpected issues that are always to be expected in such projects. His calm and confidence demeanor characterized the project and was very reassuring to us.
The result is a fantastic sense of satisfaction to us - getting everything we wanted and more, in a most reasonable price in a very short time - way less than promised.
As the many reviewers before us we are now looking forward to other significant home improvement projects knowing we have Pascual and company in our team - they truly do it as if it were their own home, and it shows! read more