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    Services - Puroclean

    Damage restoration

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    VioClean

    VioClean

    4.3
    (23 reviews)

    Trung from VioClean is very responsive and professional. Ive used his services at my home and…read moreformer employer (CSG Inc) always exceptional results.

    I had a Groupon for a $99 carpet cleaning (3 rooms, 900 sq. feet or less). I made an appointment…read moreover the phone and Donnie showed up on time and with a smile, even though it sounded like I was his 6th or 7th appointment of the day. I am getting ready to move out of my condo and wanted to have the carpet cleaned for the tenant who I am renting my condo out to. The previous owners of the condo had clearly never cleaned the Berber carpet. It was a dark brown, almost black, color in some areas. Let's just say it was so bad that you could see the outline of where they had placed furniture as those areas were somewhat lighter in color. Donnie was quick and efficient and really polite. I asked him if he needed help or wanted water, and both times he said no thank you, but said he was grateful that I asked. Since I am on the third floor, he had to throw a rope down to hoist a hose and a water line up to my condo. He was so quick and quiet that I didn't even realize when he left my condo to rig this set-up. I was packing and working while he cleaned, and Donnie never bothered me. However, when I checked in on him, I noticed how clean the carpet was! Even a really stained spot was treated so well (he spot cleaned it so definitely attention to detail was a plus) that it was white again! I seriously have never seen my carpet so clean. I am kinda bummed that I won't get to enjoy the clean Berber carpet in my place now. Donnie was fun to talk to, and probably one of the friendliest service people I have ever encountered. He told some really funny stories and just seemed so personable that at one point, I felt guilty . . . like I was asking my friend to clean my carpet. And he was only there for a little over an hour. But you will see what I mean when you meet him. He even gave me a card and a magnet and was professional throughout the process, with handshakes and good manners. He even advised me to be careful when going from the cleaned damp carpet to my laminate wood floors as I could fall. When he left, he reminded me of my dad . . . he told me to remember to lock the door behind me! I hope that his boss reads this review to him as Donnie admitted to me at the conclusion of his visit that he didn't even own a computer and had never heard of Yelp. I did tell him to be on the lookout for a great review of his service and that hopefully somebody will alert him to the content. This was the best $99 I have ever spent. Turns out my husband has separately used Vioclean for bathroom tile cleaning services in his house and loved them too! I would recommend Vioclean without hesitation. The carpet in my condo is now clean and it's an environmentally friendly process without any fumes or heavy chemicals or cleaners.

    SERVPRO of Salem/Peabody/Marblehead

    SERVPRO of Salem/Peabody/Marblehead

    3.3
    (11 reviews)

    I came home to find water puddled in my kitchen and called Servpro. Joseph was out in less then 30…read moremins from my call to assess the damage. My apartment's maintenance staff couldn't figure out what the cause was and tried to blame me. Servpro was able to determine that the water came from the faucet handle and a bad seal. They walked me through their drying process and Joseph the manager even came out to measure the wood floors over the weekend! They exceeded my expectations and I would call them again. Hopefully I dont ever have too though!

    This job went wrong from start to finish - would never let them in my house again! Had to chase…read moredown the project manager for weeks to get the estimate. He never texted me back so I had to call the office and get it. Then I had to chase them to get the job scheduled after I signed the contract and gave them $1200 as a deposit. No communication on the day of the job, even the office said they would call when they were on their way. Then they come to my house and enter the space only to find that the air scrubber is too big to fit through the opening in my walk-in closet and I will need to empty out the whole thing so they can seal it off to do the work. This surprise came despite my having pro-actively texted the project manager the day before to find out if I needed to do any prep work and he replied "No, there's nothing that you have to do. My crew will take care of everything." Well, I had a day full of meetings that I could not drop to suddenly empty my closet so they left. I called the office and asked them to reschedule my job for that week or give me my money back + that I no longer wanted to work with the project manager who had so far failed at everything. Instead, I get a call from him with plenty of excuses and no solutions. Then I later go upstairs and find that they have left the opening uncovered, exposing all of my clothes in the closet to the mold in the attic, which is also open to my bedroom where I sleep. I had to get my 23-year old son to seal it up again and no have to wait another day for the manager to call me back. What a bunch of incompetent, careless, and disrespectful losers - DO NOT USE UNDER ANY CIRCUMSTANCES!!!!!

    Puroclean - damagerestoration - Updated August 2026

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