We had a sewer line backup in our basement. We contacted Michael at True North who responded almost…read moreimmediately, thoroughly explained what needed to be done and why, and completed the job in less than three days. His team was very professional and took care to protect parts of the basement that were not affected. I hope this never happens to you, but if it does, I highly recommend Michael and True North.

Unfortunately, I had a water line break in a water cooler and needed a restoration service to help…read morewith cleanup. I am so glad I found Michael Morris and True North Restoration in Omaha. Michael answered his phone, showed up when he said he would with the right equipment and was a true professional. I would recommend Michael to anyone! Awesome service!!

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

We had a slow leak that seemed to develop over 24 hours from a nearly four-year-old water heater…read moresafety tank (blue). I requested the service in the late evening through Yelp and got a response in 17 minutes to schedule it. They had an opening the following morning, starting at 8, which we took. Three minutes later, multiple confirmations via text and email were sent to verify that the address and time selected were correct. The plumber arrived about 45 minutes after the time window opened. We asked for shoe covers, which he put on. (That has not been our experience, even when we insist.) He confirmed our suspicion that the tank needed to be replaced. After a brief outing, he came back with parts. Our original estimate was $379, but there needed to be a support bracket, which he strongly recommended that he add. (Our old one was hanging unassisted parallel to the ground.) The final total was under $500, including tax. Other than some crumbs of pipe dope, there was no mess. So far, everything is working well. After four days, there have been no leaks and no other effects on our household that we can tell.

They were most helpful and concerned with our basement water issue. A team came out in about an…read morehour and quickly and thoroughly removed the water and damaged items. I am grateful for their fast, efficient, and professional service. Thank you!

Excellent work and priced fairly. Carpets look new. The guys were friendly and work hard. Highly…read morerecommend!

From the start Sharp Carpet was the best option for air duct cleaning. Joel explained their…read moreprocess, their cost structure, and gave me an estimate when it could be completed. He met with me to give me a quote and his pricing structure was exactly the same as he explained on the phone. When the team showed up to work they were polite and efficient! Overall great experience with these guys! I do not have any photos but the air quality has changed significantly in our home sense they departed.

It was my pleasure in using Sharp Carpet Cleaning today. Two gentlemen who cleaned my carpets (…read moreJake and Matt ) were very professional and knew what they were doing with my carpets which I cannot remember the last time they were cleaned - lol. This company is a winner !!!! I will use then again in the near future . Terry B.

Paul Davis was quick to respond to the pipe break in my basement during our awful cold snap. They…read moredid great work, tearing out the wet floor the next day and working with me to get it replaced quickly. Had very efficient communication with the project manager. Made the restoration upheaval so much more bearable. Really recommend this company! Roz C.

Paul Davis repaired our house in 2014 after a bad hail storm took out all the east side windows,…read moredamaged the siding, and the roof. Not long after, water was dripping down my ceiling fan in my craft room. They had not replaced the vent on the peak of the roof. This resulted in water staining around the ceiling fan. They did come put the vent back on but wanted to charge us to fix the staining. A few years later, what I thought was bird poo was mold and mushrooms growing out of our siding. The siding was wet, you could push your finger into it. The siding was taken off. The wall membrane had been put on wrong, the windows were not sealed correctly. The plywood layer of the house rotted. Paul Davis said there had been later storms that could have caused new damage. Because that would cause improper sealing and membrane placement? Now yesterday, 9/24/2026 we put a new roof on our house. we were having more water staining issues in the middle of the house, and both bathroom. The west guest room actually would have frost and ice build up on it in the winter. We asked the roofer to see if it was a roof problem or insulation problem. Guess what? On the west side of the house, there was no paper membrane between the shingles and the roof! The vent caps had been replaced on the roof but they had not been reattached to the vents themselves. There was no place for humidity to go except into the attic. We have to have someone go into the attic now and check for mold. I've been having respiratory issues. Hmmmm I wonder why?

Brooks and Steven did a wonderful job cleaning carpets after water damage…read more They were prompt, courteous and detailed. Would like to also add that the litigation team that was lead by Aundre was also fabulous. Highly recommend!!

Do not subcontract for this company if you want to be paid for your work…read more We completed several jobs for ServPro "Team Toft" in Omaha, which now also operates in Sioux Falls. We have multiple outstanding invoices from over a year ago that remain unpaid. We experienced disputes over alleged workmanship issues that were not communicated to us during the projects, as well as situations where project managers requested additional work but payment was later denied because formal change orders were not completed. In our experience, provisions in their franchise agreement were repeatedly relied upon when disputing or withholding payment on our invoices. This had a significant impact on our small, family-operated business and left us with thousands of dollars in unpaid work and expenses. Based on our firsthand experience as a subcontractor, we would not recommend working for ServPro. If you do choose to work with them, we strongly recommend getting every change order, approval, and request for additional work in writing before proceeding--even if you are pushed to complete the work quickly or given verbal assurances that you will be paid. We would also recommend having the homeowner and project manager sign a certificate of satisfaction upon completion of your work. It may seem like a lot of extra steps, but having thorough documentation can help protect your business when it comes time to getting paid. Unfortunately, we were too trusting and did not take these additional precautions. We hope sharing our experience helps another small business avoid finding themselves in the same situation.

excellent experience with the staff at ServiceMaster. From the time I initially called to get an…read moreestimate until the job was completed, their service was top-notch. Great communication, on-time service, friendly and professional. Of particular note, Tyler was superb to work with. He responded right away to all of my text messages prior to the job and he showed up on time. Tyler was very transparent about all of the costs associated with the job and the exact process for completing the work. He stopped frequently during the job to show me before and after pictures of how the ductwork was being cleaned. I highly recommend hiring this company for the thorough work that they do, the cost, and the professional service.

On a referral from Earl Snider with Snider Construction, I recently called Service Master…read moreRestoration Service out to take a look at a water leak for a home buyer I represented. Literally a few hours after we closed the deal, the home buyer noticed the leak coming from an exterior soffit underneath the kitchen sink and dishwasher. The seller had replaced the dishwasher but his nephew failed to secure the water line connection. The connection had been slowly leaking for several weeks where no one was able to detect it. Jeremy with Service Master arrived several minutes early for the appointment, quickly identified the issue and had answers for the buyer and I in a matter of 15-20 minutes. He tested moisture levels in the areas where the leak had run from the dishwasher to the exterior of the home and informed us of safe vs potentially harmful moisture levels in regards to potential mold growth in different building materials. He then gave us advice on how to address borderline levels and what to do if the issue comes back and/or gets worse. The best part of this whole experience is that it didn't cost my client a dime! Service Masters came out and did this all for free, and gave excellent customer service the whole way through. I will definitely call on them again in the future when issues like this arise!