We had a sewer line backup in our basement. We contacted Michael at True North who responded almost…read moreimmediately, thoroughly explained what needed to be done and why, and completed the job in less than three days. His team was very professional and took care to protect parts of the basement that were not affected. I hope this never happens to you, but if it does, I highly recommend Michael and True North.

Unfortunately, I had a water line break in a water cooler and needed a restoration service to help…read morewith cleanup. I am so glad I found Michael Morris and True North Restoration in Omaha. Michael answered his phone, showed up when he said he would with the right equipment and was a true professional. I would recommend Michael to anyone! Awesome service!!

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

We had a slow leak that seemed to develop over 24 hours from a nearly four-year-old water heater…read moresafety tank (blue). I requested the service in the late evening through Yelp and got a response in 17 minutes to schedule it. They had an opening the following morning, starting at 8, which we took. Three minutes later, multiple confirmations via text and email were sent to verify that the address and time selected were correct. The plumber arrived about 45 minutes after the time window opened. We asked for shoe covers, which he put on. (That has not been our experience, even when we insist.) He confirmed our suspicion that the tank needed to be replaced. After a brief outing, he came back with parts. Our original estimate was $379, but there needed to be a support bracket, which he strongly recommended that he add. (Our old one was hanging unassisted parallel to the ground.) The final total was under $500, including tax. Other than some crumbs of pipe dope, there was no mess. So far, everything is working well. After four days, there have been no leaks and no other effects on our household that we can tell.

These guys were top notch. They were there very quickly on a sump pump issue. They had everything…read moreunder control and kept us up to date throughout the process. Highly recommended! Cory R.

PuroClean was shockingly responsive, empathetic and very high quality. After my house had a pipe…read moreburst, we had a lot of standing water and damage. I called PuroClean and they came out within hours to begin the remediation. They communicated throughout the process to make sure I knew exactly what they were doing and allowed me to make the decision on how I wanted things done. I had a contractor come out to begin rebuilding and he told me he was very impressed with their work and said most remediation companies tear up your house but this company did a great job. He even asked for their name for future use.

They were most helpful and concerned with our basement water issue. A team came out in about an…read morehour and quickly and thoroughly removed the water and damaged items. I am grateful for their fast, efficient, and professional service. Thank you!

Excellent work and priced fairly. Carpets look new. The guys were friendly and work hard. Highly…read morerecommend!

Paul Davis was quick to respond to the pipe break in my basement during our awful cold snap. They…read moredid great work, tearing out the wet floor the next day and working with me to get it replaced quickly. Had very efficient communication with the project manager. Made the restoration upheaval so much more bearable. Really recommend this company! Roz C.

If I could give a lower review for this company, I would. We had a overflow in our basement…read morebathroom. We got quotes from several different companies and we knew the Paul Davis name that they had integrity and compassion for restoration. Well, I was completely wrong about all of that! The initial mitigation process was amazing! Chelsey and her team had it cleaned up immediately. Then we worked with Jamie for the loss property items. She was a complete dream to work with. Then it was time for the build out of the basement. Mind you, we've had this issue since October of 2025. We started the build out in November. It's June, almost July and our basement is empty. Half of the time they were complaining to our insurance company that they couldn't get into the home due to the homeowners not letting them get the work done. HELLO...I work for a living and so does my husband! Thank God my office is gracious enough to let me work from home every so often to let these idiots through the door. I would take days to work from home for the team to build out the work. The contractors would get there say around 9 - 9:30 and leave by 2pm doing little work. We did have one contractor - the drywaller, Allayn who worked his ass off. He even came on Saturdays to get the job done. He felt awful that we were getting jacked around. We've had some of the contractors even say that Paul Davis doesn't communicate with them. Gives them a few days to clear their schedule to come work for :30 min. The other contractors we've had to deal with were subpar or didn't get the notification from our PM in enough time to actually DO something. Most of them would leave around 2 - 2:30 saying they were done and here I was alone in the house...just waiting for someone to come and do their job. It's been exhausting. Then we got the news that there was a MUD water main break in January. We found out that we were being pushed to the side to have them do work for MUD. We have been working on this project since OCTOBER and now, we're pushed to the side because MUD said "JUMP"? Ridiculous! Now, we find out that they are dropping us because we are being too difficult. TOO DIFFICULT? We just want communication (which there was hardly any - sometimes we'd go 3 - 4 weeks without any communication from our PM) and the basement to be just like it was before the overflow. Do yourself a favor and RUN AWAY from Paul Davis!! It's been an awful experience with the PM and the contractors. Don't do work with them, please! Even our neighbor lady had to threaten to sue them if they didn't get their act in gear. So, it's not just us! Don't hire them!

Brooks and Steven did a wonderful job cleaning carpets after water damage…read more They were prompt, courteous and detailed. Would like to also add that the litigation team that was lead by Aundre was also fabulous. Highly recommend!!

Do not subcontract for this company if you want to be paid for your work…read more We completed several jobs for ServPro "Team Toft" in Omaha, which now also operates in Sioux Falls. We have multiple outstanding invoices from over a year ago that remain unpaid. We experienced disputes over alleged workmanship issues that were not communicated to us during the projects, as well as situations where project managers requested additional work but payment was later denied because formal change orders were not completed. In our experience, provisions in their franchise agreement were repeatedly relied upon when disputing or withholding payment on our invoices. This had a significant impact on our small, family-operated business and left us with thousands of dollars in unpaid work and expenses. Based on our firsthand experience as a subcontractor, we would not recommend working for ServPro. If you do choose to work with them, we strongly recommend getting every change order, approval, and request for additional work in writing before proceeding--even if you are pushed to complete the work quickly or given verbal assurances that you will be paid. We would also recommend having the homeowner and project manager sign a certificate of satisfaction upon completion of your work. It may seem like a lot of extra steps, but having thorough documentation can help protect your business when it comes time to getting paid. Unfortunately, we were too trusting and did not take these additional precautions. We hope sharing our experience helps another small business avoid finding themselves in the same situation.

excellent experience with the staff at ServiceMaster. From the time I initially called to get an…read moreestimate until the job was completed, their service was top-notch. Great communication, on-time service, friendly and professional. Of particular note, Tyler was superb to work with. He responded right away to all of my text messages prior to the job and he showed up on time. Tyler was very transparent about all of the costs associated with the job and the exact process for completing the work. He stopped frequently during the job to show me before and after pictures of how the ductwork was being cleaned. I highly recommend hiring this company for the thorough work that they do, the cost, and the professional service.

On a referral from Earl Snider with Snider Construction, I recently called Service Master…read moreRestoration Service out to take a look at a water leak for a home buyer I represented. Literally a few hours after we closed the deal, the home buyer noticed the leak coming from an exterior soffit underneath the kitchen sink and dishwasher. The seller had replaced the dishwasher but his nephew failed to secure the water line connection. The connection had been slowly leaking for several weeks where no one was able to detect it. Jeremy with Service Master arrived several minutes early for the appointment, quickly identified the issue and had answers for the buyer and I in a matter of 15-20 minutes. He tested moisture levels in the areas where the leak had run from the dishwasher to the exterior of the home and informed us of safe vs potentially harmful moisture levels in regards to potential mold growth in different building materials. He then gave us advice on how to address borderline levels and what to do if the issue comes back and/or gets worse. The best part of this whole experience is that it didn't cost my client a dime! Service Masters came out and did this all for free, and gave excellent customer service the whole way through. I will definitely call on them again in the future when issues like this arise!

Had a great experience, having our ducts cleaned. The guys were on time, personable, thorough and…read moreprofessional. I would highly recommend Ductmedic, to anyone... Thanks!!

DuctMedic employees did a great job on my Dryer Vent. The 1st crew was sent out to clean out my…read moreDryer Vent that was 24 feet long. The notice at the beginning that insulation was coming out and they stopped immediately , they contacted the Repair crew to see if they could finish the job without damaging the Vent. The Repair crew indicated that the vent was White Flex Tubbing which is not recommended for a Dryer Vent. The Repair crew used a camera to see where the damage was at and luckily it was only at the beginning they were able to repair that and was able to clean out the Duct without any further problems. I was impressed that both teams that came out to clean out my Duct did a very good job at getting it done without causing further damage that could of resulted in a very expensive repair job. I believed that they did what was best for me and not that company to get the job done at a reasonable cost.