We had a sewer line backup in our basement. We contacted Michael at True North who responded almost…read moreimmediately, thoroughly explained what needed to be done and why, and completed the job in less than three days. His team was very professional and took care to protect parts of the basement that were not affected. I hope this never happens to you, but if it does, I highly recommend Michael and True North.

Unfortunately, I had a water line break in a water cooler and needed a restoration service to help…read morewith cleanup. I am so glad I found Michael Morris and True North Restoration in Omaha. Michael answered his phone, showed up when he said he would with the right equipment and was a true professional. I would recommend Michael to anyone! Awesome service!!

I called Roto-Rooter in a panic on a Thursday night because the drain in my basement floor had…read moreabout a foot and a half of water sitting around it. The moment the roto-rooter guy answered the phone, I felt a sense of calm wash over me. He had the most soothing, confident voice. I immediately felt relieved and could just tell they had this covered. I'm in my third year of medical school (the busiest year), so I had no idea how I could get someone over to fix this problem in a way that would work with my schedule. The guy on the phone literally offered to send someone that night, but I opted for the next day right after work. Sam and Ray from Omaha showed up right at the beginning of the four hour arrival window -- it was the most ideal timing. I'm getting chemo right now and nervously explained on the phone that I was much more likely to get sick because of this and asked if his technicians would wear masks. When Sam and Ray showed up, they already knew about my mask request and were more than happy to oblige (they were so considerate they even wore clean booties in the house every time they entered). I spent most of my time with Sam; he was personable and patiently taught me about what he was doing as he was doing it. I'm pretty curious so I had a ton of questions and he knowledgeably answered each one. When a person does that in medicine, we call them a good doctor. I hereby recommend we call Sam and Ray the Drain Doctors of Omaha. If we want people who are kind, compassionate, knowledgeable, and caring to take care of our bodies, why not also want that in the people taking care of our houses? Roto-rooter showed me I could have that. 11/10 would recommend to a friend. Thank you so much.

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

PuroClean was shockingly responsive, empathetic and very high quality. After my house had a pipe…read moreburst, we had a lot of standing water and damage. I called PuroClean and they came out within hours to begin the remediation. They communicated throughout the process to make sure I knew exactly what they were doing and allowed me to make the decision on how I wanted things done. I had a contractor come out to begin rebuilding and he told me he was very impressed with their work and said most remediation companies tear up your house but this company did a great job. He even asked for their name for future use.

These guys were top notch. They were there very quickly on a sump pump issue. They had everything…read moreunder control and kept us up to date throughout the process. Highly recommended! Cory R.

To whoever may see this review, Rex and this company are…read morehands down the most amazing company to ever work with. This may be long but read till the end. I contacted them through yelp chat message one evening because we just bought a house and the owners had no plans on cleaning it before they left. So I reached out and just asked about their services after doing a bunch of research on carpet cleaning companies because they had such high rated reviews and came recommended by a lot of people. Rex messaged me back within 2 hours (this was in the evening around 9pm) and gave me all the information I was asking for. It was a hard ask but they were able to squeeze me in their tight schedule to clean after the owners moved their stuff out (which was supposed to be the morning of closing). Btw it was a very large job as all the carpets were urine soaked and there was about 10 or more full rooms of carpet. 2 days before closing we had our final walkthrough and the place was rough, even worse than when we first saw the house, but we were informed at noon that the current owners wouldn't be out until 5pm now, I was extremely upset. How was I supposed to tell Big Red's that the 2pm appointment won't work now when we desperately needed it. But I got on the yelp messages and let Rex know I appreciate him squeezing us in but we are not allowed in the house until after 5pm now so we will have to clean them ourselves seeing as they are already a busy company and I did not expect them to work that late. Well I will tell you Rex didn't even hesitate to reply back to me and told me to give him a little bit of time and see what he could do. I was wanting to get excited but this is Omaha and moving from a small Nebraska town to a big one we didn't want to get our hopes up, but I agreed. Not sure how much time passed but I know by the next morning Rex had a crew scheduled for my house and he called me to tell me the great news. I was in Kansas City picking up my brother to help me move my stuff but I was so shocked that I completely forgot where I was going, but I couldn't tell you how happy I was after dealing with these owners of this house, something finally good was happening. Well the next day is closing and the crew shows up, They immediately notice the damage these owners have caused to the carpets and have some suggestions for remedy that were above the proposed plan in the beginning but I listen to their advice and give them the go ahead and they start cleaning right away. I get off work at 7 so when I get there the carpets smell so much better and they are still busting their butts. They did such an amazing job working around us moving stuff in that we can, and walking around everywhere. They turned these carpets from destroyed nasty carpets to almost new. I couldn't believe it. They blew my expectations out of the water and I HIGHLY recommend this company to ANYONE looking for any of their services as they will go above and beyond your expectations for service and quality. And their prices are not very expensive considering how much work they had to do. I am still so very happy and amazed at their ability to deliver such a quality service and care for their customer. You Rex have gained a lifelong customer. Thank you from the whole Galvan family!

They were most helpful and concerned with our basement water issue. A team came out in about an…read morehour and quickly and thoroughly removed the water and damaged items. I am grateful for their fast, efficient, and professional service. Thank you!

Paul Davis was quick to respond to the pipe break in my basement during our awful cold snap. They…read moredid great work, tearing out the wet floor the next day and working with me to get it replaced quickly. Had very efficient communication with the project manager. Made the restoration upheaval so much more bearable. Really recommend this company! Roz C.

If I could give a lower review for this company, I would. We had a overflow in our basement…read morebathroom. We got quotes from several different companies and we knew the Paul Davis name that they had integrity and compassion for restoration. Well, I was completely wrong about all of that! The initial mitigation process was amazing! Chelsey and her team had it cleaned up immediately. Then we worked with Jamie for the loss property items. She was a complete dream to work with. Then it was time for the build out of the basement. Mind you, we've had this issue since October of 2025. We started the build out in November. It's June, almost July and our basement is empty. Half of the time they were complaining to our insurance company that they couldn't get into the home due to the homeowners not letting them get the work done. HELLO...I work for a living and so does my husband! Thank God my office is gracious enough to let me work from home every so often to let these idiots through the door. I would take days to work from home for the team to build out the work. The contractors would get there say around 9 - 9:30 and leave by 2pm doing little work. We did have one contractor - the drywaller, Allayn who worked his ass off. He even came on Saturdays to get the job done. He felt awful that we were getting jacked around. We've had some of the contractors even say that Paul Davis doesn't communicate with them. Gives them a few days to clear their schedule to come work for :30 min. The other contractors we've had to deal with were subpar or didn't get the notification from our PM in enough time to actually DO something. Most of them would leave around 2 - 2:30 saying they were done and here I was alone in the house...just waiting for someone to come and do their job. It's been exhausting. Then we got the news that there was a MUD water main break in January. We found out that we were being pushed to the side to have them do work for MUD. We have been working on this project since OCTOBER and now, we're pushed to the side because MUD said "JUMP"? Ridiculous! Now, we find out that they are dropping us because we are being too difficult. TOO DIFFICULT? We just want communication (which there was hardly any - sometimes we'd go 3 - 4 weeks without any communication from our PM) and the basement to be just like it was before the overflow. Do yourself a favor and RUN AWAY from Paul Davis!! It's been an awful experience with the PM and the contractors. Don't do work with them, please! Even our neighbor lady had to threaten to sue them if they didn't get their act in gear. So, it's not just us! Don't hire them!

Brooks and Steven did a wonderful job cleaning carpets after water damage…read more They were prompt, courteous and detailed. Would like to also add that the litigation team that was lead by Aundre was also fabulous. Highly recommend!!

Do not subcontract for this company if you want to be paid for your work…read more We completed several jobs for ServPro "Team Toft" in Omaha, which now also operates in Sioux Falls. We have multiple outstanding invoices from over a year ago that remain unpaid. We experienced disputes over alleged workmanship issues that were not communicated to us during the projects, as well as situations where project managers requested additional work but payment was later denied because formal change orders were not completed. In our experience, provisions in their franchise agreement were repeatedly relied upon when disputing or withholding payment on our invoices. This had a significant impact on our small, family-operated business and left us with thousands of dollars in unpaid work and expenses. Based on our firsthand experience as a subcontractor, we would not recommend working for ServPro. If you do choose to work with them, we strongly recommend getting every change order, approval, and request for additional work in writing before proceeding--even if you are pushed to complete the work quickly or given verbal assurances that you will be paid. We would also recommend having the homeowner and project manager sign a certificate of satisfaction upon completion of your work. It may seem like a lot of extra steps, but having thorough documentation can help protect your business when it comes time to getting paid. Unfortunately, we were too trusting and did not take these additional precautions. We hope sharing our experience helps another small business avoid finding themselves in the same situation.

excellent experience with the staff at ServiceMaster. From the time I initially called to get an…read moreestimate until the job was completed, their service was top-notch. Great communication, on-time service, friendly and professional. Of particular note, Tyler was superb to work with. He responded right away to all of my text messages prior to the job and he showed up on time. Tyler was very transparent about all of the costs associated with the job and the exact process for completing the work. He stopped frequently during the job to show me before and after pictures of how the ductwork was being cleaned. I highly recommend hiring this company for the thorough work that they do, the cost, and the professional service.

On a referral from Earl Snider with Snider Construction, I recently called Service Master…read moreRestoration Service out to take a look at a water leak for a home buyer I represented. Literally a few hours after we closed the deal, the home buyer noticed the leak coming from an exterior soffit underneath the kitchen sink and dishwasher. The seller had replaced the dishwasher but his nephew failed to secure the water line connection. The connection had been slowly leaking for several weeks where no one was able to detect it. Jeremy with Service Master arrived several minutes early for the appointment, quickly identified the issue and had answers for the buyer and I in a matter of 15-20 minutes. He tested moisture levels in the areas where the leak had run from the dishwasher to the exterior of the home and informed us of safe vs potentially harmful moisture levels in regards to potential mold growth in different building materials. He then gave us advice on how to address borderline levels and what to do if the issue comes back and/or gets worse. The best part of this whole experience is that it didn't cost my client a dime! Service Masters came out and did this all for free, and gave excellent customer service the whole way through. I will definitely call on them again in the future when issues like this arise!

Looked for a recommendation for duct cleaning/sealing for our 2001 house. Had several individuals…read morepoint me towards DuctMedic. When I called, I inquired about pricing. Attendant stated that an onsite assessment is conducted and then the customer will receive an estimate of the cost for the work. We had Norman come out and conduct the assessment with my wife. Norman was very helpful and informative and provided the estimate that included duct cleaning, sealing of ducts for leaks and dryer vent cleaning. Heads up - the price is not cheap and we even had a coupon that knocked $200.00 dollars off the overall cost. When the technicians arrived, they were friendly and courteous. Both used shoe covers in order to protect the carpet/floor. They were very knowledgeable and answered all my questions (which were a lot). Ryan was the leader of the crew and has been doing this type of work for more than five (5) years. We had not had the ducts cleaned in the 4 plus years we have lived here and I am not sure the previous owners ever had it done either. There was quite a bit of debris in the ducts. When it came time for the sealing operation, I honestly was concerned that we were spending money unnecessarily. I did not expect the ducts to have any problems since it was a newer home (2001). I am glad we got the sealing done. Found out that our duct system was losing 497 cubic feet of air per minute. That is like trying to heat or cool the house with a window open. Ryan and the crew were very efficient and were able to resolve the leakage and get it down 35 cubic feet of air a minute. That was a 93% reduction in duct leakage. Very commendable. Once the operation was finished, everything was cleaned up and put back into place. We are very pleased with the service and would readily recommend this to others who are looking to have their HVAC systems cleaned and/or sealed.

Had a great experience, having our ducts cleaned. The guys were on time, personable, thorough and…read moreprofessional. I would highly recommend Ductmedic, to anyone... Thanks!!