They were most helpful and concerned with our basement water issue. A team came out in about an hour and quickly and thoroughly removed the water and damaged items. I am grateful for their fast, efficient, and professional service. Thank you! read more

Excellent work and priced fairly. Carpets look new. The guys were friendly and work hard. Highly recommend!

They helped me right away to stretch my carpet. They were responsive, friendly and professional. The price was great for the scope of work. I would hire again! read more

Cleaned our couch and did a great job! Also threw in a quick spot cleaning of one of our wool rugs! Great work!

We had a very expensive area rug cleaned by this company. It was picked up on June 7. It was not returned until July 14. Communication in between was Li'l if none, only if I reached out and questioned where is my rug. The rug came back, but not great. The pre-existing stains were still there and a new one in the middle of the rug. Also along the perimeter, it appears that there is water stains as if the rug had gotten entirely too soaking wet and just couldn't dry out. This is a fragile rug with no backing. It now leaves vacuum marks where before there were none when vacuumed, and sheds a lot of fibers. Also the edges are no longer straight. It's lost its shape. I would not recommend this for any high end expensive area rugs. Or any area rug. I don't think it should have been cleaned with water. And I know that's what they did because when questioned about delivery, Rex stated it needed more time to dry. I pointed out all these issues to Rex when he and his associate delivered it, and I was not offered the happiness guarantee. I actually didn't ask for it because I just wanted them out of the house. Zero stars from me. read more

I have 3 dogs and one of them is a puppy. We had have carpet in our finished basement with very thick padding. Daniel and his partner did a fantastic job! The were able to get the stains completely out and our basement smells SO much better. Our carpet looks brand new again! HIGHLY recommend!! read more

After searching online and reading several reviews I called Big Red's. He was very informative about their cleaning process. I explained about the dog urine and cat scratch damage to our carpet on top of never having them professionally cleaned. I was quoted a price and that's what I was charged after the work was complete. That was a big complaint about some of the bigger companies in town....advertising a discount price but then up charging after arrival. I received a text and email reminder before the appointment. The guys showed up on time and did a very thorough job!! The repair to the cat damaged holes in my carpet were perfect. You can't even tell where it was patched. The smell of dog urine is gone. I will definitely use Big Red's again and refer them to my friends and family. read more

We could not be more pleased with the service! First, the work they did was exceptional. We had some REALLY bad waves in our carpet and they got them all out. Second, they cleaned the carpet (16-year-old carpet) we NEVER thought it would get clean and they really did a great job- SO HAPPY! The guys were so pleasant and communication was excellent- we would recommend them to everyone. We added on a room while they were working on the house and it was done much faster than we expected. The prices were GREAT! and the quality of work was exceptional. HIGHLY RECOMMEND! read more

Steer clear from this company, they are the most dishonest company I have dealt with. I called this company and spoke to Rex in regards to giving me an estimate for a small area on my carpet where my dogs urinated and my kids never cleaned it up. At this time, he informed me that they will come out, look at the carpet, remove the carpet off the pad to see if the urine went all the way down. Once finished they would give me an estimate on what needs to be done. On Jan 3, 2020 around 2:30pm Matt came out, used his blacklight to see where the spots were and it was at that time he only recommended the following treatment stating the spots were not bad. PET - POST - Pet Odor Surface Treatment Pet Odor Surface Treatment - Treat the carpet surface only with enzymes and sanitizing agents designed to neutralize odors and stains. Carpet will be sprayed at a rate two times heavier than regular carpet cleaning and will therefore take 2 times longer to dry. Carpet must stay wet for 45 Minutes while being agitated every 5-10 minutes. Although this will help alleviate pet odors it is a temporary solution and is Not a Guaranteed Pet Odor Removal Process. I asked numerous times if he was sure this was going to get the smell out along with the buildup from me trying to clean it, Matt guaranteed me it would. I told Matt, what I was told would take place in regards to pulling up the carpet to see if it went to the pad when I called to book the estimate. He then assured and guaranteed this would take care of it as it was not bad. At this point I proceeded to schedule an appointment for Jan 8, 2020 9-9:30am. I received a text that day saying Matt was on his way. To my surprise it was not Matt, but another person whose name I forgot. He explained that he will spray the carpet heavier than normal with the chemical solution, wait 20 minutes, come back in and spray it again and let it set for an additional 10 minutes. After that he would suck it up with his tool and that I would need to let it dry. He then asked if he could use some hot water and I said yes, he then started the process. Once he was finished, I smelled it and verbalized to him that it still smells like urine, he proceeded to say that the chemical continues to eat up the enzymes in the dog urine as the carpet dries. I said ok and paid. In the following days continue to smell dog urine still. I call the following Monday morning Jan 13, 2020, with no answer I left a message. I called again on Tuesday after not receiving a call back and left another message. I called Wednesday Jan 15, 2020 after not receiving a call back and Rex finally answered the phone. After stating my name, he acted like he could not hear me, but then the final time I said my first name he cut me off and said my last name. He said yeah I received your messages and forwarded them on to Matt, he said he would call me. Matt called me eventually and set up a time to comeback out to the house around 2:30pm the same day. When Matt came out, he came with another individual who I have never seen before in a maroon sweatshirt. At this point Matt smells the carpet in the spots and acts like there is no smell of dog urine. I said really because it's clear it's still there. The guy in the maroon sweatshirt agreed with me and Matt said oh you can..ok. At that point, I'm over it because they were not trying to call me back and then tried to act like I was lying. When Matt asked me what I want to do next, I advised I want my money back. Matt advised he never guaranteed it and that the company could do it again. There could have been an error in the mixing of the chemical solution or the water was not hot enough. I said no, I just want my money back. I said you guaranteed my mother and I that this would come out. Matt then proceeded to say I never guaranteed it would be removed I provided you the most cost-effective treatment. That is when the guy in the maroon sweatshirt said let's go she's not trying to work with us. He repeatedly said this and then said give it to Rex to deal with. Matt advised he would give to Rex and he will call me. I have never received a call from Rex!!! I called a supposed professional carpet cleaning company to advise what needed to be done to fix my 3 month old carpet. Cost was never an issue, I just wanted the urine smell out of the carpet..no clue where the cost effective came in as I never stated this! In addition, the process they sent me was not followed as the chemical only sat on my carpet for 30-35 minutes and definitely was not agitated every 5-10 minutes. The guy went to his brown van for the first 20 minutes, came back in sprayed, and then went back to his van for the additional 10 minutes. In addition, it states it's temporary, however, it was not even temporary as the smell never went away. As a consumer I do not have to let them repeat the process as you failed the first time. That is my right. I will be disputing this as I'm getting nowhere with my refund of $156 read more

Big Red's helped stretch my parents' carpet prior to them moving into their new home. I was quoted on the phone what I thought was a somewhat high price but it was also sight unseen. However, they seemed reputable and on the ball when I talked to them a few times over the phone, so I went with them. They were also accommodating with the day and time which was non-negotiable due to the movers needing to move furniture in the next day. Long story short: they arrived on-time, were very nice and professional, did a great job and it ended up costing a third of what I was quoted. Highly recommended!! read more

These guys are not on the ball. They picked up my daughter's rug and have failed every step of the way since. They did not contacted me with my price quote. They did not call me back when I left messages. Im still working on getting the rug back. read more

If I could give them a 6 I would! Trevor went above n beyond and the carpet looks great!! They will be my go to every time!! Highly recommended!! read more

Big Red's sent 3 employees to tackle our job of carpet stretching in 4 different rooms and cleaning carpet in 2 rooms. (The owner, Rex, and site lead, Trevor, were very good about sending text updates as the date and time of the appointment approached.) The group of 3 arrived when Rex and Trevor said they would. Trevor and his 2 coworkers (Dave and ???) were polite and friendly with me, yet very focused on exactly what needed to be done. They all seemed to know their roles and responsibilities without unnecessary chatter. They were smart and efficient in their tasks and finished in just a few hours, doing just what was requested adn required. All 3 wore masks 100% of the time, which I did not require - or even ask - but I very much appreciated it. The rooms all look 100% better. And Trevor shared that the oldest carpets they stretched still had good life in them, reassuring me that I had made a smart choice in not replacing carpet in any of the rooms. Big Red's had cleaned a large oriental rug for me just a few years ago - that I had dropped off. They did a great job then also. So, I was comfortable going to them again for a different reason. I would not hesitate to recommend Big Red's for various carpet needs where they excel. read more

If I could give this company -0 stars I would. -- First, they forgot the scheduled appointment. I was in town for three days to help my parents, so I did not have much leeway in scheduling; -- Second, the cleaner they sent was lazy, rude, and acted like I was putting him out by expecting him to work, and further, the "cleaned" carpets just did not look that great; -- The cleaner got water EVERYWHERE in one of the bathrooms b/c he couldn't take his machine outside (from a ground-floor apartment) to dump the water. I used three full-sized towels to clean it up. It was truly disgusting, plus the jerk didn't acknowledge the mess he made; and -- Fourth, I paid the invoice via credit card at 2:10 p.m. six days after the day the service was performed -- w/ a healthy tip the cleaner did not deserve -- and they kept hounding me for payment for two full months despite me sending them a copy of the invoice that clearly stated $0 due. Several weeks later I called the company's POC to coordinate delivery of the rugs back to my parent's home; it was a Friday mid-morning Omaha time and the POC sounded like he'd just woken up. I work where I cannot have access to a cell phone or e-mail, and calling out can be a challenge. I'd taken the day off to do a few tasks for my parents, albeit remotely, and coordinating delivery was one of those tasks. Once he seemed to wake up and realize why I was calling, he rudely told me that it was his day off and he therefore couldn't be bothered to help me. And instead of having the office call me, he -- again, rudely -- told me to call him on Monday. I explained that I work M-F and that I'd taken the day off so I could call to coordinate delivery; he didn't care. I then asked my parents' caregiver to call to coordinate delivery -- he was rude to her, as well! Unbelievable. I live on the east coast near DC where customer service is regularly poor; however, I've never experienced such poor service from a company in the Midwest, particularly in Omaha. It's sad. I definitely do not recommend this company. read more

We were more than pleased with the work of our technician from Big Red. He arrived early and went right to work on our downstairs area where we had water damage. We had two large spots which disappeared when he was finished. He even offered to come back if the sports reappeared. The carpet looks bright and spot free. He also did our upstairs carpet and was very careful to return things where they belonged. We are very pleased with Big Red. read more

We are hosting my husband's staff Christmas party. Absolute Carpet Care was scheduled to clean at 9 am. I was left hanging when they canceled abruptly that morning. Thankfully, Big Red Carpet Care was able to send a crew out an hour later to get the job done. They were very reasonable and kind. I got all three rooms done for $121 and was treated with kindness and respect. I will definitely call them the next time I need my carpets cleaned! read more

To whoever may see this review, Rex and this company are hands down the most amazing company to ever work with. This may be long but read till the end. I contacted them through yelp chat message one evening because we just bought a house and the owners had no plans on cleaning it before they left. So I reached out and just asked about their services after doing a bunch of research on carpet cleaning companies because they had such high rated reviews and came recommended by a lot of people. Rex messaged me back within 2 hours (this was in the evening around 9pm) and gave me all the information I was asking for. It was a hard ask but they were able to squeeze me in their tight schedule to clean after the owners moved their stuff out (which was supposed to be the morning of closing). Btw it was a very large job as all the carpets were urine soaked and there was about 10 or more full rooms of carpet. 2 days before closing we had our final walkthrough and the place was rough, even worse than when we first saw the house, but we were informed at noon that the current owners wouldn't be out until 5pm now, I was extremely upset. How was I supposed to tell Big Red's that the 2pm appointment won't work now when we desperately needed it. But I got on the yelp messages and let Rex know I appreciate him squeezing us in but we are not allowed in the house until after 5pm now so we will have to clean them ourselves seeing as they are already a busy company and I did not expect them to work that late. Well I will tell you Rex didn't even hesitate to reply back to me and told me to give him a little bit of time and see what he could do. I was wanting to get excited but this is Omaha and moving from a small Nebraska town to a big one we didn't want to get our hopes up, but I agreed. Not sure how much time passed but I know by the next morning Rex had a crew scheduled for my house and he called me to tell me the great news. I was in Kansas City picking up my brother to help me move my stuff but I was so shocked that I completely forgot where I was going, but I couldn't tell you how happy I was after dealing with these owners of this house, something finally good was happening. Well the next day is closing and the crew shows up, They immediately notice the damage these owners have caused to the carpets and have some suggestions for remedy that were above the proposed plan in the beginning but I listen to their advice and give them the go ahead and they start cleaning right away. I get off work at 7 so when I get there the carpets smell so much better and they are still busting their butts. They did such an amazing job working around us moving stuff in that we can, and walking around everywhere. They turned these carpets from destroyed nasty carpets to almost new. I couldn't believe it. They blew my expectations out of the water and I HIGHLY recommend this company to ANYONE looking for any of their services as they will go above and beyond your expectations for service and quality. And their prices are not very expensive considering how much work they had to do. I am still so very happy and amazed at their ability to deliver such a quality service and care for their customer. You Rex have gained a lifelong customer. Thank you from the whole Galvan family! read more

My first impression was very professional and polite. They scheduled me very quickly and did an amazing job at such a good price. Highly recommend. read more

I would highly recommend their services. I called and talked with the owner himself, who explained their services in good detail. Trevor came out and did a free estimate, offered suggestions, and gave me a guaranteed, accurate estimate. I called them later, booked the appointment within only a few days. Trevor did a great job stretching and cleaning my carpet, and billed me for exactly what the estimate read more

I used Big Red's Guaranteed Clean for the first time yesterday. They were right on time, very professional and did a great job for a reasonable price. I was able to schedule my appointment right away online and they were very good about emailing and texting me with updates on their arrival time. I also had an area rug I wanted cleaned but I wast sure of the process with drying it etc so I called and Rex answered all my questions and gave me some options before they got here. I would highly recommend their service! read more

I hired these guys to come down to Lincoln to clean some different areas of carpet that my sick cat had been going to the bathroom on, and if you know anything about cat urine your not just going to have a carpet steam cleaner service fix that. It has to be neutralized with chemicals, enzymes I believe. They have a process that works! Very nice guys on the crew. They did a fantastic job. If you have a pet odor problem in your carpet these guys know how to get it out and the process I went with is Guaranteed. Job well done. read more

My technician arrived on time and he was fast and efficient. You can tell that these people care about their customers.

Saw an ad for this company in the World-Herald coupon book. Have an x-large Karistan area rug that hadn't been cleaned in years. They picked it up at no charge, inspected it and sent an email with the cost estimate to clean it. About what I expected. Also had them clean the carpets in three rooms. Price was reasonable. Crew was great, and the one guy came back the next day to lay out the x-large rug. I would use them again. read more

Hello! We used Big Red Carpet for carpet stretching, repair and cleaning. Overall, we had a fantastic experience. Compared to other companies, Big Red gave us the most cost effective quote and did amazing work. Plus, they moved our bedroom furniture for us and that was a huge help. I will use them again in the future. read more

My first experience with Big Red's Guaranteed Clean was having several Karastan wool oriental rugs cleaned. I was not sure they were salvageable, having been in storage for over 20 years and in use 10 years before that. Long story short, they honestly looked like new after being cleaned by this company. My experience is that they take great care and pride in their service--much appreciated with these treasured rugs. Without going into negative stories with other fine rug cleaners (and I do have them), suffice to say, I will only utilize Big Red's services. Likewise, I have also had them clean regular wall to wall carpeting when we were getting a previous home ready to sell. Again they did an outstanding job. I believe they are second to none for both specialty fine rug and carpet cleaning. A pleasure doing business with them! read more