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    Responds in about 30 mins
    5.0
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    SERVPRO of West Pensacola

    SERVPRO of West Pensacola

    4.2
    (5 reviews)

    ServPro came to my home after it had flooded. Their moto "like it never happemed". Well, it…read morehappened. As it began i thought they were very thorough but it wasn't long before I realized things were missing. The first thing I noticed missing was a prescription drug. The ServPro employee returning to my home regularly was Chris (he listed his last name as ServPro so I don't know his real last name). Chris was the only ServPro employee at my home when the drug went missing. I live alone and I was missing my prescription so you do the math. That was the first thing because it was a drug I needed daily. I filed a police report but the drug was never returned. After i noticed the prescription was missing I began noticing other things missing. I found there were many things, like household products missing. Of course it's difficult proving theft so I just lost the items stolen. In addition, there were damages done to my home. Like, holes in the walls. Base boards were taken off and in the process of removing, holes were punched into the walls. A hole was also punched in the wall behind one of the doors. After the discovery of all the things missing and damages done, I was extremely disappointed that I had chosen ServPro. I'm relating my experience to alter anyone considering ServPro. Because of flooding, ServPro has unlimited access to the whole house and it's difficult to monitor things missing. ServPro must move everything out of the affected areas and that creates a mess and things are misplaced but not missing. ServPro did not finish the job. Base boards were not replaced and things moved out of the way were not put back in place. My moto when I have company after ServPro left is ""see it happened" The message I wish to convey is "Customer Beware" and monitor your possessions hourly, at least daily to insure you are not in my position after ServPro leaves.

    This company is hands down what a company with integrity should be. If you are looking for someone…read moreto be fair and honest, and not out to just "make a buck", then this is the company to go to. Extremely knowledgeable, professional, and personable. They look out for the customer 100%. Will definitely get our business again.

    Stanley Steemer

    Stanley Steemer

    1.9
    (15 reviews)

    Great job with tile floors (grout cleaned nicely and carpets, all have been thoroughly cleaned as…read morepromised. Fast friendly service, quote in advance was well priced. I have used them for personal and commercial properties for 2+ years.

    We should be allowed to give a very low rating. This company is not trustworthy. They not only do a…read morepoor job, but they also have the worst customer service I have ever experienced in my 43 years. They are condescending if you have a different opinion or a complaint. The word "lazy" does not even begin to describe them. They are extremely lazy on the job. They have no empathy or compassion. I explained my situation to two different supposed branch managers. A technician came to my home and spent less than 15 minutes. He dragged dirt onto my daughter's carpet and made it look worse than it was before. There was no follow-up with the customer. They did not follow up with the technician to see if he did a good job. Furthermore, both branch managers had the audacity to blame me for the situation, saying that if I had called them, they would have come back to fix the job. You would have to be incredibly foolish to think that I would allow you to return to my home to make a second attempt after failing the first time. *BE WARNED* This company lies about the kind of service they provide. They are a scam artist and does not like to return your money. You can buy a Bissell and do a better job. I would not recommend this company to anyone. They are clearly lacking intelligence and experience and should not be running a business.

    PuroClean - damagerestoration - Updated July 2026

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