On my first visit I had a root touch up to get rid of the gray. I'd made the appt for all over color but Jackie educated me and we only did the roots. She matched my color perfectly!!!! Pretty astonishing! She uses only non-toxic products, and she's wonderful. It's pricey, and I think a blow dry should definitely be included. But I'll be going to Pure from now on. read more

This review is for their terrible customer service. I went twice for hair and loved the non toxic color and quality, which I gave them 5 stars. Today, I choose to cut my relationship and not give one dime to this salon. I own multiple businesses and I am kind, loving accommodating with my clients and always provide the utmost level of service. Today I had a hair appt at 1230. My company is going through some big changes so I was called to an important Meeting at the same exact time. I called first thing at 8 am today to reschedule to tomorrow, Sat or Sun, with full awareness it's the holidays. The partner Debbie answered the phone. When I asked if there was anything available she was rude, unkind and definitely not even trying to accommodate. She instead decided I needed to receive a sermon about how they send text messages to confirm, and I should've known better. By the way, I never received a text confirming any of the last two appts, so I don't appreciate the lack of integrity in something they said they do, but never did. By the way, I finally received a text confirming the appt, half hour after I called to reschedule today, but that wasn't the point; she went on to tell me that she can't fill my spot and it's the holidays to which I was incredibly kind and asked for some grace as this was a work related thing. She didn't even try to look and said there was no way to reschedule. Everything she said was rude and with zero customer service skills. Finally I asked for grace and said if I could at least be 15 mins late as I was going to try to rush the meeting. Again, it was a hard no, and another speech about how they make a living and can't lose the spot but that she may not be available 15 mins late (note she just told me they can't give my spot to anyone else cause it's too late to fill it but is now saying they may be too busy for me to be 15 mins late ) and that if I want, I can drive by but that's it with no promises. I run three separate million dollar businesses and customer service is number 1. If you can't at least treat someone with kindness and respect but give them a sermon instead and not even try, I'm taking my business somewhere else. Even with my business, I shared with her, I give grace to people specially around the holidays. All she did was complain about my call. No wonder this business is not growing or thriving. I hope they get wonderful competition who offers great customer service. I choose not to give any business to anyone who lacks people skills while trying to take money from people for services. Farewell and I wish they will grow into offering the customer service people deserve. read more

Jacquie is a no-nonsense stylist who knows the art of organic color and makes it happen with ease creating the perfect outcome! I love my color! The whole experience was simply relaxing and nurturing! The salon itself is a rare find of a gem tucked off of Pima within a vintage shopping center with a profound old-world charm of the Wild West and thankfully preserved for present times and enjoyment! Jacquie, thank you! Maureen ;-) read more

Thrilled I am. Beaming. I don't think I've ever been so enamored of a hairstyle in my life. I actually hugged my stylist. Today I got a color job that looks so awesome and natural I will probably be a customer for life. And that I don't leave the salon with a headache from toxic fumes of traditional hair and nail places? Priceless. read more

The ladies at Pure Salon rock! I have been coloring my hair for years - everything else that I do for myself is all about natural organic healthy things on or in my body. Thanks to the health consciousness of this trio - Lorina, Debra and Jacquie who have collaborated to bring cutting edge healthy products, services and techniques that have me looking my absolute best guilt free! I have been in Lorina's personal care for several years - she uses gorgeous colors minus the chemicals, changes up the combination of low and high lights through the year to manage the effects of the intense Arizona sun, and follows up with her favorite organic shampoos and conditioners for a luster and bounce like no other! Plus I always enjoy a fantastic visit - there is no shortage of great ideas and stimulating conversation at this warm relaxed salon! They'll be seeing me until I'm dead or out of hair - which ever comes first!! Big hugs from here, Andrea read more

very rude and unhelpful on the phone when i called inquiring about their service. Go elsewhere.

I went in for a balayage and left with a full head of microlights reminiscent of Hillary Duff circa 2001. On top of that my hair was so dry I thought it would snap off at the slightest touch, whatever chemical free product they're claiming to use is just as damaging or even more damaging than the normal stuff. It looked awful. The cut and color were $178, after the foil came out I thought the "balayage" looked odd but just thought it was the way it was styled. I left, and called the next day to voice my concerns. They wanted to charge me full price to get it redone. The manager screamed at me, and I've had a few heated talks before but this lady went off like a rabid animal. She kept screaming (while I was talking), "YOU'RE GOING TO COME IN HERE, GET IT COLORED AND LEAVE WITH IT WET". Which I'm sure translates roughly to "F**** you". Honestly, if Satan himself did my hair while yelling obscenities and cursing my family, I'd still be a happy camper as long as it looked presentable. If that were the case I wouldn't be writing this review. I'm writing because my hair looks bad, really really bad, so bad I bought a hat to cover the mistake I made by going to Pure Salon. Summary: The products they use are not good for your hair, if you're trying to avoid severe damage-go someplace else. I'm almost $200 poorer and look like a little girl who just got her first color from Cost Cutters. They are not experienced colorists, their techniques are outdated and it really shows in your color. The manager is possibly the least qualified human alive to have a customer oriented job, and from other reviews I can see I'm not the only person to be graced by her uhm...unique personality. Expect to pay an additional $20 for a hat to cover the embarrassing hair color you just received. read more

PureSalon - What I left with vs. what I asked for. Plus it's super dry. - Hair Salons Near Me - Scottsdale, Arizona

This salon was not helpful what so ever with wanting to find a pure and hypo-allergenic product. I was told that they didn't want to help me because of the "risk" I would never recommend anyone here and Debra was extremely rude on the phone and talked over me. I have worked in the salon industry for many years and know how a good salon is suppose to run, Pure Salon isn't one of those. read more

A longtime client of Pure Salon! Always used green cleaning products at home and have been concerned with healthy environment for myself and family. Was thrilled when Pure completely switched to organic healthy products. Have referred many friends here. read more

VERY clean and modern salon. Friendly staff, great product, eco friendly, over all great experience! HIGHLY reccomend.

I've been going to Jacquie for cuts and colors for over a year now. I don't go anywhere else. She provides professional, personalized care, taking plenty of time to figure out what works best for me. The color is rich and I'm so happy that it's non-irritating and smells good. My son got married a few weeks ago. Jacquie gave me great new color and a trim (I'm trying to grow my hair out) and Debra made time to style my hair the morning of the wedding. It looked fantastic! She didn't have much to work with, as I'm in that in-between length, but by the time she was done, my hair looked beautiful. They've moved downstairs to their new salon. It's roomier and comfortable. Plenty of easy parking. Highly recommend. read more

Love that I have found a place that uses non-toxic products!!! The fact that it doesn't smell when you walk in is amazing & the fact that you walk out with a great color & cut even better! Highly recommend them. read more

These ladies are the best! I have never been so happy with a salon experience. Their products are top notch, organic and all natural! That's a huge relief to pregnant or breastfeeding moms and exceptional in general! The staff is second to none. I will continue to be a loyal customer. Their prices are great! They really care about their customers and exceed all expectations. I highly recommend! read more

This is an excellent salon with top products that are safe, organic and truly chemical free. Both Debra/Jackie are personable, accommodating and provide valuable recommendations for hair color and style.I'm so glad I found this salon 2 years ago and wouldn't go anywhere else & recommend them to all. read more

I went to Pure because I wanted an alternative to the Brazilian Blowout since it had been proven to cause cancer. I was so excited to find an organic process that could straighten my hair the way the BB had done. The stylist did the organic process and within a few days my hair was so dry and damaged that I had to go to another stylist to have at least two inches trimmed off the bottom of my hair. I would not go back to Pure. The straightening product was a huge disappointment! Below is a comment from the owner saying she has no record of my visit. I was actually in the salon during the past 6 months and I would have NEVER called Pure for a trim, as I did not want to go back after they ruined my hair so badly. read more

I have been a customer here for over two years and absolutely love it. Debra and Jackie are awesome. They really care about my hair and myself! I drive over 30 minutes to make it to this salon because as a vegan I appreciate the fact that these ladies use natural products that don't test on animals. I will be a longtime customer for sure! read more

A complete refund was given after months of battling through my credit card company who in the end sided with me. The owner of this salon is a liar and a cheat. I have since gotten several brazilian blowouts and never again had a reaction. I had a reaction at this salon because of the incompetence of the person doing it. SHE NEVER RINSED IT OUT!!!!!! read more

Had a bad experience here. Deborah is very UNPROFESSIONAL, and has an attitude of "superiority." Not the only natural nail salon in town!

Omg! I can't believe how good Ana is. The best hairdresser for sure. I went from dark hair to platinum blonde. Love it, thanks Ana for your hard work and passion for what you do read more

I heard about this salon after hearing about their "clean air" concept. I used to be a platinum high maintenance blond and had drastically cut back on coloring my hair because I was concerned about the chemicals and my health. I had about two inch roots and a lot of breakage. I wanted to start highlighting and lowlighting and get away from base color all together. I saw Debra who is super cute and suggested using non ammonia haircolor which is the type they use. She informed me that I could still do basecolor with the non ammonia to keep the look I had before, but we decided to just highlight and lowlight since it's going into fall and salavage my hair into a bob. I was still trying to understand how haircolor doesn't have ammonia! She used a Yarouk (sp?) treatment and I loooved the smell and the head massage was killer. I finally relaxed for the first time in two weeks. I look like Charlize Theron's little sister! I'm sooo happy with my hair, it's soft and air dries with my curl (I hate blow dryers). First good hair experience since moving to Arizona! read more

This place is great ! Good non toxic haircolor and a great haircut. I am so glad I found it. I wish more people could find out they can color their hair or whatever they need to do without the horrible chemicals found in other salon products. Smells good when you go , you don't need a mask on to keep smells out.Great ladies who work/own this salon. I highly recommend it. read more

I was very impressed with the service I received from Jackie! I have been going to the same stylist for almost 10 years and was ready to move away from the toxic salon products. Jackie was very open to the suggestions I had and how I wanted my hair to look. She took the time to match the color with my natural red so it didn't look fake. I also changed my style and am in love with it! I also liked that after the color was put on I didn't have the color on the outline of my face which I have had before with other coloring. I will definitely be back read more

Horrible! Disgraceful! Sickening! DO NOT waste your time or $$ here. My mother went to pick up a gift certificate for my dad for his birthday. There was a customer YELLING on their cell phone(the person working even said something about how loud the person was speaking). My mother politely asked if the person behind the desk if they would ever ask a customer who was being disruptive to the "spa like" environment to lower their voice or go to a different area. The woman who was working said "no. I'm not going to say anything because I don't want to offend anyone(I guess my mom doesn't count as anyone). I also refuse to sell you a gift certificate because I don't want any problem from you in the future." This is AFTER she tried to purchase the certificate over the phone but was unable to because of the general incompetence of the people working there. They just said we can't figure out how to charge you, so we can't issue you a certificate. So my mom was inconvenienced not once, but twice by having to make a special trip to pick up the certificate because the people working there couldn't complete a basic task. And then they throw HER out because she asked a question??? It is an embarrassment not only to women in business, but to women in general. Way to go PURE! Thanks for keeping the rude, catty, brainless and certainly not suited for business female stereotype alive and well, and taking it to an unheard of level of ineptitude. I should also mention that my mom is a 69 year old grandma and one of the kindest people the world has ever known. These women should be MORTIFIED that they conducted themselves in such an unprofessional manner, but I'm certain they will feel quite justified in their actions. Ladies, I own 18 restaurants in the Phoenix area, and I would NEVER, ever make an amatuer mistake like this. No wonder you're already one location down... read more

I have been going to Pure Salon for over a year now and would not consider going anywhere else. I am a breast cancer survivor and have worked to reduce my toxin load since my diagnosis, which included looking for less toxic skin and hair care. I tried another salon that used organic dyes/products and although it was better than a typical salon, it was loud, busy and everyone was just a number. I found Jacquie and Deb over a year ago and have never looked back. The atmosphere is soothing and relaxing and the conversation intelligent and often humorous. Most importantly, these ladies know their stuff! They understand the needs of their clients and the importance of healthier options - to the extent that they have even developed their own product line!! The dyes used have no caustic reaction or smell. and Jacquie spent a great deal of time finding a color that made me happy. I never understood why some women looked forward to their salon appointments until I became a Pure Salon client. These women are intelligent, down to earth and now, like family. No glitz, no flash, just good products and wonderful service. read more