Great experience, rented 2 skis (1 adult and 1 kid on each). Staff was friendly and accommodating (we moved our reservation back and it was not an issue) One item to note...definitely arrive 30 min before your scheduled time to get the waiver signed and to watch the instructional video. It takes about 10 minutes to get out of the harbor and and into the ocean for the fun. So if you book an hour, it's about 40 minutes of speed in a 2.5 mile area. 40 minutes on a ski was plenty for us read more

I only placed one star, but if I had the option, it would've been none. This establishment is overpriced and unreasonable. Tell me why I have to pay $100 for a stupid five minute late fee? The staff were way too rude and bougie. When we book there's no mention about a weight limit, but suddenly when we're there and ready, there is?? Makes no sense. The fees are ABSOLUTELY ridiculous; who in their right mind is paying extra for seaweed removal?! All in all, this place is crazy and I would NOT recommend for a family activity. read more

We rented a paddle board today for my husband and i brought my own personal board. It was so easy to make reservations online. They were so friendly and helpful recommending where I could put in my personal board. They helped us load the board as well. All the staff we interacted with were helpful and nice. I can't wait to rent again!! So much fun read more

Pure Watersports - Sporting Goods Near Me - Dana Point, California

Wouldn't give them my business. Super rude staff. Called to see if we could kayak. Phone tree says open until 6p. We were walking distance from their building just after 3p. Staff said no close to their cutoff. I asked what time that was. They said wanted to get out today at 430p. I mentioned we were right there and could we go for an hour and the staff member rudely said, well...depends how close to our building you are...we'll see what time you get there. Clearly didn't want the business. read more

Really poor customer service. I called about buying a part and was told to check the website to see if they carried it. After checking the website, I called back to ensure they had enough of the part that I needed on the shelves, and he refused to go verify the on-hand stock. read more

Better rental gear - kayaks, SUPs, Jet Skis. Everything in great shape. Great crew to assist getting set up in water especially Guy :-) Staff very helpful with a recent late minute cancellation - service with a smile and that was appreciated. Parking away now with Harbor changes so add extra time up front to park at parking structure then walk over the PWS read more

My group and I had an amazing experience here! The whole team is so friendly and they really go above and beyond to make your experience enjoyable. Sam was very accommodating and was such a pleasure to work with. We parked in the parking structure off of Golden Lantern for 4 hrs of free parking. We checked in about 15-20 min before our reservation so we had plenty of time to sort out our belongings and get our life jackets. We were able to drop off our valuables with the front desk (Thanks so much, Sam!) and keep our towels & sandals in the cubbies by the ramp. There was a restroom on site. We launched from the ramp/dock right into the harbor. This was my first time paddle boarding and I will definitely be coming back. I highly recommend renting from here! read more

My dog threatened to run away if I didn't go kayaking with him, so I ended up renting a kayak with Pure Watersports. No reservations were made and it took around 10 minutes for us to sign up, grab our gear, head to the launching dock, and start kayaking. An incredibly simple process! It was around $35 for an hour of the tandem kayak. My party ended up taking a loop around a little island and called it when our shoulders started screaming from the pain of rowing. It's a great spot for those who are fairly new to kayaking, just be mindful of the other boats, paddleboarders, and fishing wires. Definitely a place I would go back to again. I'm so glad they let dogs on the kayak! All that is asked is that the dogs wear a life vest. read more

Pure Watersports - Launching Dock. - Sporting Goods Near Me - Dana Point, California

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I love tooling around in the harbor and the entrance to it. Once I had dolphins jump out of the water near me and it was a spiritual experience! I brought my lunch and a few drinks and a net to clean up the harbor and I had a great time! The boys that help you with your kayak are super helpful and kinda cute! Don't miss this! read more

Amazing experience! My family and I will definitely be back. The entire process was super easy--we booked online, completed the waiver ahead of time, and when we arrived, parking was just $15. Check-in was a breeze; all we needed was an ID for security, and we were good to go. The staff was friendly and helpful, which really made the experience even better. We rented two double kayaks and one single for 2 hours, and that was plenty of time to enjoy the full adventure. Pricing was fair, and the whole outing felt well worth it. I strongly recommend Pure Watersport for anyone looking for a fun and smooth outdoor experience. read more

I booked six paddle boards for family. It was easy to do online, there were lots of launch time options. Upon arrival, we followed the signs, checked in, got lifejackets and were on our way. Everyone had an amazing time! read more

Pure Watersports - Beautiful day for SUP! - Sporting Goods Near Me - Dana Point, California

This place knows customer service 110% all around!!!! I was kicking the idea of getting a kayak to do some fishing off of and I was really looking at the Hobbie line. I called and spoke with Giovanna and had a great conversation with her over the phone. I went down that weekend to try out the kayak out in the water to see how stable it was and how it operated. I took out the Pro Angler 14 360 drive and it was an amazing boat out in the harbor. Got back and looked at a few different options that they had in stock. It took me about a month to finally pull the trigger on it and Giovanna was always so great on answering all of my random off the wall questions. Looking forward to getting out on the water and trying this new toy out. Thanks again to all the great staff at Pure Watersports. read more

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Very disappointing experience renting a jet ski. From the moment I arrived, the staff were confrontational and rude. Instead of providing helpful guidance, they seemed more interested in arguing and raising their voices. The customer service was shockingly poor -- it felt like they were looking for reasons to be difficult rather than supportive. To make matters worse, around 40 minutes was taken up by paperwork and watching an instructional video and they make sure that time is deducted from the time you paid. That should not be counted as part of the actual service time, but it was. Simply they do everything to make sure you ride shorter time ( realistically 30 min). Overall, expect poor treatment, a lack of professionalism, and an experience that doesn't reflect what you paid for. I do not recommend this place. read more

My first jet ski experience was incredible and marks the beginning of my summer! I've been to Dana Point for water activities and my group settled on this company to ride. The process was simple and easy to follow but requires a lot of documentation and a 7-8-minute video showing the safety guidelines of the jet ski is presented before anything. Our jet ski was a little run down, as the seats were ripped, and the guy said the startup was a little funny. Also, the compartment for your phone on ours didn't close very well. If we were to flip, our phone would definitely be gone. We booked for a 10:30 reservation and only had one hour. We definitely lost some time for this, but the guys on the dock were very nice! Definitely would consider doing this again during a sunset hour! read more

Absolutely love coming to this place! Been coming here for years, and the staff is always fantastic! The front desk Delaney is an absolute sweetheart and boys on the dock always make it so fun to be around! If you are look for fun on the water this is the best place in DP! read more

Pure Watersports - List of rentals and pricing!! - Sporting Goods Near Me - Dana Point, California

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This was a great experience. We had never jet ski'd. We looked them up and were able to do it the same day. We reserved and paid it online, along with filling out the waivers. We went there and were on the water within an hour. They have you watch a video, get your life jacket and go to the water. The instructions are simple to follow. For never having done this we had a great time. There is enough space to play around and speed on the water. We'd definitely do this again. read more

Pure Watersports - Location - Sporting Goods Near Me - Dana Point, California

The location is on a great and convenient location on the marina with plenty of parking. One area is paid parking and the other is free if you go down Golden Lantern. Lifevests are provided but not required to wear. They just need to be on the kayak. You need to fill out an online waiver. The staff was friendly and helpful. And the prices are very reasonable. read more

Pure Watersports - Sporting Goods Near Me - Dana Point, California

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Wonderful place to get out on the water! Everyone is nice and friendly, watch the jet ski video and pay attention, the dock guys will quiz you! They make it fun and make sure everyone has a blast! Highly recommend! read more

OMG this place has the best service ever! Gabe took care of us elderly ladies, he totally went above and beyond helping us get in our kayaks, and then, out of our kayaks! Which isn't easy at our age and weight lol. He was very pleasant and polite. I wish all young people were like him... Great selection of watercraft at reasonable prices. I highly recommend this place. read more

I rented a jet ski at this place and was forced to carry my phone on it in the "water resistant" compartment. The dock hand opened and closed it for me since it was tricky to open. He had to wiggle the latch a bit. When I returned the vehicle after the hour the compartment was soaked. My hat and my phone were very wet. I never opened it myself. My iPhone later stopped working. After contacting the manager Giavava, she told me that even though it was mandatory to carry your own phone with you on the vehicle they werent responsible for it. I was literally forced to walk back to my car and get it so I could rent the ski. Giavana stated that on one of the of liability disclaimer documents that I signed stated that they were not responsible for any damaged items. They could have at least provided a ziplock bag. This place is awful. Now I have to pay $1400 for a new phone and what a hassle. After looking at some of the other reviews on yelp this actually happened before. Why wouldn't they at the very least give you a waterproof bag for the phone that you have to bring on the boat. I'll update this review after we beat them in small claims court for triple damage plus punitive up to $10,000. I encourage anyone else that gets this kind of unprofessional, dishonest, unreasonable and arrogant service to stand up for yourself and write reviews and sue in small claims court. read more

Ok my friends ... from the friendly front desk girl to Guy gettin' your gear... to the kids on kayak duty ... this place is the best! We've been coming for years. Special shout out to Jacoby & Carson for gettin our 60 year old booty's in & out of the kayak with patience & kindness. You guys rock! read more

I had such an amazing time kayaking and jet skiing!!! I will definitely be doing it again if I come back to town, the staff was so friendly and helpful and it was such a good price for both!!! I definitely recommend!! read more

Located at Dana Point Harbor, this is a nice place to rent water sports equipment. It can be little hard to get to this place as it is inside the harbor. You can either park at the harbor for $5 or park at the free parking further away. Overall good experience to rent kayaks and pedal boards. read more

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We went jet skiing at Pure Watersports last fall and it was wonderful. We had an reservation to do it on Saturday but got held up and couldn't go so they let us (at the last minute) change our date and time! For no extra charge. The people working there were owners and part of a family that runs this business. They are wonderful. Locally owned and gave us a wonderful experience. The jet skis were perfect. Seriously this is the best place. read more

Purchased a new Hobie Outback fishing kayak recently. Great service and knowlegeable staff. Storage option is very convenient. I live in Riverside so when I arrive my yak is ready near the dock for me to load my seat, pedal drive, oar and other gear I want to take for the day. At the end of my use the staff stores your yak for safe keeping. The young staff at the dock offers help if you need it. A bunch of friendly customers too. This place rocks! read more

It unfortunate to be typing this review, as I am a local who enjoys supporting small businesses but if you're considering this place, be prepared for the worst customer service imaginable, courtesy of Donovan. Our family was initially being helped by a polite young lady who, although a bit unorganized, was at least trying. She asked us to complete waivers, which my husband and I had already done. After a minor mix-up with my nephew's waiver, she apologized and had him fill it out again--no big deal. She then mentioned needing to see the card on file for potential damages. My husband didn't have it on him, so he ran to the car to retrieve it. I asked her if my nephew's card was also needed, and she confidently said no, assuming everything was under one reservation. At this point, it was clear she wasn't completely sure, and instead of confirming or double-checking, she quietly disappeared and passed the situation to Donovan. And that's when things went downhill fast. Donovan didn't introduce himself, didn't greet us, and certainly didn't offer any explanation for taking over. Instead, he barked at us to hand over our IDs and credit cards. When I pointed to the cards that were already sitting right in front of him, he didn't even acknowledge it. He rudely reminded us that he still needed to see the card on file, which I responded again that my husband was still retrieving the card from the car. Then came the kicker: With a straight face and with zero empathy, he informed us that we were now "running late" and wouldn't be getting that time back. At this point we had about six minutes before our reservation started. I answered we still have some time though? He said you still have a 10 minute training video to watch so you're late. To top it all off, he casually dropped a $1,000 damage fee bomb like it was no big deal and attaches that fee to being applicable if we come back late. I clarify we'd have to pay a thousand dollars if we're let's say 5 minutes late? He responds yep. His condescending tone and lack of basic customer service skills made an already stressful situation even worse. Donovan, if you're reading this: a little professionalism goes a long way, and it's clear that customer service is not your strong suit. Yelpers, beware. If Donovan is involved in your experience, expect to be treated like an inconvenience, not a customer. -------------------------------------------- **Response to Business Owner Tim B: You Missed the Point** Thank you for your detailed response, but I believe you've completely missed the point of my review. At no point did I dispute the timestamps, the completion of the waivers, or any of the other procedural details you outlined. My issue has always been the way we were treated once Donovan stepped in. Your security camera footage won't show "aggressive behavior" because I never said there was any. The problem was Donovan's *tone*--it was condescending and rude from the moment he began assisting us. Your response tries to justify the experience by focusing on policy, but policies aren't the issue here. It's the lack of customer service and basic courtesy that turned a routine process into a stressful situation for us. Donovan's dismissive attitude and how he handled things only made matters worse. If you turn up the volume on your security footage, you'll likely hear exactly what I'm referring to. His tone and lack of empathy were clear indicators of poor customer service. Body language also says a lot. I'm certain that, had anyone been paying attention, they would have seen that our frustration was evident from the moment Donovan started speaking to us in that tone. His so-called "Have fun" at the end of our interaction felt more like a "not my problem" than a genuine wish for us to enjoy our experience. It's disappointing that your response tries to deflect from the core issue: the way we were treated. As a local who values supporting small businesses, I'm sad to say that this experience left a lot to be desired--not because of policies, but because of Donovan's attitude. I hope this feedback helps improve your customer service standards moving forward. read more

Definitely a very fun experience for a first timer. Front-Desk was helpful in guiding me through the process, whether it was technical questions or informing me about my waivers. All the other staff were friendly and provided a good time throughout. Would recommend if you haven't been kayaking before or jet skis and etc. read more

Pure Watersports - Side view of the dock before you can paddle away - Sporting Goods Near Me - Dana Point, California

I was fishing out of Dana Point when I lost steering on my Hobie ProAngler 12. When I came back in I visited Tim at Pure Watersports. He took the time out of his very busy summer Saturday to repair my steering cable in less than 20 minutes! Thats what I call customer service at its very best! Thank you Tim! read more

Pure Watersports - Hobie Pro Angler 12 - Sporting Goods Near Me - Dana Point, California

Have rented here twice...1st time was not busy late in afternoon and everything went fine for 2 single kayaks. This was about a year ago. 2nd time was a weekend daytime and **** show. Pretty annoyed at this place right now, not gonna lie. I came in right before the "midday rush" for a very basic rental (2 kayaks) and it was like talking to robots. Any questions asked were like "yes", "no", or some odd response that didn't really answer the question asked. Especially the tall blonde at the front desk. I was clearly inconveniencing them or they really hate their job. Pro tip to businesses: If you have someone's ID you should probably remind them you're still holding it and tell them to make sure and come back and get it afterward, instead of calling them when they're home 35 miles away hours later. You have my info. Just scan or photograph my ID like other places and give it back to me. I didn't even realize they still had it. She asked for it at the beginning, I then paid, filled out the paperwork carefully and had the rest of my party sign it, and turned in my form. Never realized she never even gave it back to me. Was just trying to get on the water and get back safely with no instructions. There was no equipment to turn in at the front desk when I was done kayaking, so I'm not sure what they're doing with my ID. This was not the only problem, but clearly the biggest inconvenience. I've never had any issues like this at any other rental place, like Huntington Harbor, Newport rentals, etc. Customer service was strongly lacking on my visit. read more

Had a pretty awesome day in October 2023 with this rental company! It was easy to rent two jet skis and go out and have fun for an hour. We had a 10am reservation and there was no one else on the water with us! I would rent from here again because the parking by was easy and the location in Dana Point is beautiful! read more

Love this place. Owner Tim was very helpful getting me rigged for a fishing kayak at a fair price. Excellent personalized customer service. read more

Donovan is goated he is so real I got stuck in traffic n called to let him know I was gonna be late n he was like "I'll make an exception for u", bro had me in tears fr. I pull up and I see the most beautiful 86 ever. The jet skis were cool too. But after we were done, bro started up the 86 and I nearly fell to my knees I was so jealous. Bro fr is goated. D1 worker fr. read more

Beverly at the front office was outstanding! We decided last minute to try out a jetski while meeting some family in town, and we had a blast! We were able to get out there within minutes of checking in, she did all the paperwork without hesitation and the crew near the jet skis was very well informed on the operations, etc. thank you for the great morning! read more

Pure Watersports - Sporting Goods Near Me - Dana Point, California

We have a lovely experience jet skiing on the ocean last week... would love it if the counter help told us we needed life jackets prior to us getting to the dock or if there was someone outside to assist with this task. read more

Instructions for new comers were really great. Made our experience a good one. And the folks at the desk helpful. Kept my bag for me. Thank you all. Great day. read more

The attitude of the male workers working for the jet skis was terrible. Before we got on the jet ski, one of the workers were dangling seaweed at one of the customers, saying "what is this?? Look at all this!". I should've noticed the problem in the workers' attitude then. At first, they gave us many instructions about what to do if they were to be any trouble out on the ocean, and they spoke to us in a rough tone. Our family didn't notice any issues out on the ocean. When we came back, they told us there were many issues and charged us almost $300 extra because they said that the damaged that we caused was obvious to them. But there was around 9 jet skis that was out that day because apparently seaweed was stuck to the engine. That was more than half of the jet skis there. Then is the problem really the customers or the jet skis? Or the workers? I don't know, I left so angry. read more

We decided to head down to the harbor and thought kayaking would be fun to enjoy for my birthday. We didn't have a reservation but Donovan was super helpful in getting everything set for us! He was so accommodating (even cracked a few jokes with us) and had to bring out the first aid kit because I somehow cut myself before we even got there lol... Guy was also super fun and got us all set up with our gear. We are looking forward to going back and renting again, they seem to have more availability than the rentals by baby beach. It was a great day on the water - even saw some seals too! read more

Pure Watersports - Kayaking in Dana point harbor - Sporting Goods Near Me - Dana Point, California

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I highly recommend Pure Watersports! People in the office are very friendly and helpful. Video was informative. Jet skis worked very well and people on the dock are very friendly and showed us how to operate the jet ski safely. read more

We rented SUPs & Kyaks. Booked everything online and it was a really smooth process checking in . There are no lockers but the office offers to keep valuable items. One thing that would make this experience even better, would be if someone goes over basics for the first timers. read more

on 5/29/2021 i book a jetski. front desk isnt helpful and mean. i ask if i could get another jetski but she said they r fully book. for the 3pm slot.. i saw 6 jetski on stand by.. and an hr after i jetski there is still 6 jetski sittin on the dock!!! wouldnt do business with them again! customer service at its finest!!! read more

Pure Watersports - proof of my booking - Sporting Goods Near Me - Dana Point, California