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Pure Water Systems

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Pure Water Systems

Water purification system cleaning and maintenance

Water purification system installation

Water purification system repair

1 More Service

Salt delivery

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Water Fixers Plumbing & Filtration - Zip ties damaged cable sheathing

Water Fixers Plumbing & Filtration

(55 reviews)

Same day service they came out on Christmas Eve and fixed out water heater issue they were very…read moreknowledgeable and got the job done quickly. Price was great they do not over charge.

They were the only company I could get to apply for the rebates for heat pump water heaters, and…read morethey did, eventually, get the water heater installed. However, there were many false starts, hiccups, and lack of attention to detail to that really soured the experience. I had 4 visits including at least 3 instances of them draining and refilling the entire water heater dumping all of the heated water away. Visit 1: Installed water heater, drained it, refilled it, left is still leaking, didn't bring extension cord, and used extension cord I explicitly told them not to use, zip tied said extension cord, damaging the sheathing, paid no attention to cable management, leaving the cables looking significantly worse than they were when they arrived, did not insulate pipes, ran condensate pump through walls, per request, but did not fill holes with caulk or any other insulator, leaving a hole from garage to house for hot air to escape into garage. Visit 2: Drained and refilled water heater, attempted to fix a leak, but did not fix it. Sloppily installed insulation on pipes Visit 3: Actually Fixed Leak, pointed out several flaws with previous visits, including sloppy insulation installation, but did not have materials to fix problems Visit 4: Drained and refilled water heater Installed and fixed some insulation, but left much of the original sloppy job. Left muddy footprints through the house to bathroom, including on carpet that was easily movable. Plugged in recirculation pump to wrong outlet causing it and the water heater to run constantly until I figured out the problem over a day later - this despite the fact that I told them explicitly what outlet it should be plugged into on a previous visit, and they gave me no indication that they were moving or unplugging any of the electrical. Communication: There were over 40 emails exchanged, including many repeatedly asking me to take steps that I explicitly could not take because the instructions that they were reading specify that the contractor must take the action. In the end, the water heater is installed and working, and they did appropriately apply the rebates, so I'm thankful that the work is done, but the experience was far from good.

Pure Water Systems - waterpurification - Updated May 2026

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