They replied to my request for a quote promptly, and didn't insist on setting up an estimate…read moreappointment. It was a very simple job that my husband was able to do himself.

I can't say enough good things about Water Softener Nerds! Eric was absolutely excellent from start…read moreto finish. The customer service was top-notch--friendly, knowledgeable, and genuinely focused on making sure everything was right. Their responsiveness stood out as well--quick to answer questions and schedule the work.The install itself was fast, efficient, and done with care. Everything was explained clearly, and I felt confident I was in good hands the entire time. It's rare to find a company that checks all the boxes, but Water Softener Nerds truly does. Highly recommend them if you're in the San Antonio area and need a quality water softener installed! As for value, it was $150 less than the nearest competitor who couldn't get to it for several days. Third competitor was significantly higher.

Great job, very knowledgeable and courteous !! Had very helpful advice…read more Thank you again !

Nick was An amazing rep to work with and walked me through all my options. He has been checking in…read moreto verify that my system is working as expected. The installation team, Sergio, is very professional as well and takes pride in his workmanship.

The water specialist Dwayne was kind, patient, and knowledgeable. He was able to provide us with…read moreinformation about various types of systems along with caring about us doing our research too. Install tech Ray was also proficient in his knowledge of installing the systems with a caring attitude. He wanted to make sure we understood how everything worked and gave detailed picture instructions on how to also be alert when there might be a problem. I recommend Puragain Water employees and product to all.

Dwayne was friendly and thorough. Luis was kind and did a great job installing and with cleanup and…read moregetting things returned to their respective places.

Great job, honest, thorough, repaired my pipe quickly and was in & out. Best pricing, very…read morereasonable with financing. Customer service was good too

Cody was great to work with, and his team did a nice clean job. He helped me think through the…read moreissue like a problem solver, presented clear options, and provided professional quick service. Very glad to work with these gents!

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

Shout out to La'Shelbee for excellent customer service! I called to schedule an appointment for my…read moreKinetico water softener and explained my situation. She was very patient, attentive, and considerate. Even though she wasn't immediately familiar with what I was referring to, she took the time to get advice and made sure I got an appointment that fit my needs. Truly appreciated her professionalism--she was awesome!

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

I researched a water softener replacement for a few months because I hate spending large amounts of…read moremoney at one time. Forum and forum, simple softeners came highly recommended. I had a few estimates from other companies and they were twice the amount with unreliable service reviews. I had to reschedule my first install appointment because life happened and they were so kind and understanding. When I called a few months later to complete the install, we picked up right where we left off. They were courteous, patient, super knowledgeable, reputable, timely and everything else you want in a business. I opted for the water filtration and softener system. My previous unit died and I needed to protect my new appliances. After the install, the team followed up twice to make sure that I was satisfied. If you need a water softener or filtration system definitely give them a call.

We live nearby and had our system fail, using hundreds of gallons of water. We had several of the…read more"Bigger Companies" come by, and we weren't sure of what we were being told. We decided to stop by since we drove by there almost every day. Lisa was amazing. She explained everything we needed to know, and the system was almost 50% less expensive with more features than we were quoted. Installation was smooth, and service was great! We will be recommending them to all of our friends and family!

We were patched through Oasis via Costco. Izzie came by the next day for his presentation. We made…read moreit clear we were just getting quotes and comparing and he was respectful of our time with his presentation. After comparing prices with other companies, we decided to go with them. They were willing to negotiate and offered us a military discount which sealed the deal for us. However, the only reason why I didn't give them 5 stars is because from the date of sale, we waited about 6 weeks before they could actually schedule the install. We were told they could install the softener internally to avoid HOA politics but on the day of service, we were told this was not possible, although they did make an attempt. We ended up having to buy a shed which pretty much came at the cost of their discount and going through our HOA anyway. They came back the next day to finish the job. Overall, we were very happy with the service they provided despite that hiccup. Would recommend them for their service and professionalism.

I've called several times and left messages via their website but have had no return…read morecorrespondence. I have a water softner system of theirs flashing messages of needing service and no way to get anyone to come out and provide service. Not even a "We can get to you in a few weeks" message.

So far it has been a VERY pleasant experience. The plumber ("Dez") showed up on time and was…read moreextremely professional in every way. He was very patient with me which I appreciated because I'm 72 years young and can 'occasionally' "drift" while speaking with someone., according to my wonderful wife. That being said, Dez looked at everything and did his measuring, etc then whipped out his iPad and began to work his magic. A few minutes later, Dez presented us with his estimate and reviewed it item by item. We signed an agreement, gave him 1/3 down and made arrangements for him to return this Monday and do the work. NOTE: I RARELY go with just one bid on a project. However, due to Dez/s knowledge of what I wanted, his presentation (ie: detailed explanation of the estimate), and his overall professionalism, I did just that! Have a Blessed day! John Marchwicki

Very communicative, kind and understanding. Will use them for all future plumbing needs.read more

Chris did an outstanding job installing my water softener that I had purchased from Lowe's. He came…read morefully prepared with all the additional hardware needed and made sure everything was set up and running perfectly. After installation, he flushed the entire house to ensure the system was working as it should. He also took the time to walk me through some recommended plumbing updates for my aging home, which I appreciated and ended up scheduling for the next day. Great service, great value, and a great team overall. You can tell it's a family run business that takes pride in their work. Highly recommend Chris.

Great communication, family owned business with heart. This is a great home town business.read more