ATTENTION FELLOW VETERANS AND FAMILIES:
A disappointment in short, if only dogs could speak. The truths we would know. Dropped my westie, a proclaimed favorite of the owner, Mike, off for a grooming today. Short and sweet, her coat already set to a short length with the Westie skirt growing in. Should I also go to the length of mentioning my medical background and profession in cosmetology and barbering. So I can definitely tell a wound, and even more so an even haircut.
The receptionist didn't even make eye contact upon entry in an empty shop, and the owner came up with another dog in hand, only to elbow me in the face upon the pass off of my dog, while he only has one free hand. Thanks for the apology, but still unprofessional.
Who knows where she could have gone then. We were told an estimate of 2-3 hours and Mike stated it would be even shorter than that time. Needless to say it was done in 2, but she wasn't even started after 1, and left to hangout in a crate until her turn was up.
Communication carries its weight in gold in a small business like this. A heads up that other dogs were waiting, would simply allow us to drop her off later on in the day. Cutting the wait time in half.
However, upon the second hour passing, we came by and the haircut was finished. Of course, who wouldn't inspect to make sure there's no cuts or bruises on their dog. Mike definitely didn't greet us this time upon entering and even seemed frustrated, which pushed me to inspect even further. Not to mention she never snaps at me but, she did so when she was handed off to me.
How my stomach dropped when I had seen fresh blood in her nails and around the base of the nail. Also dried into the fur of one paw and remnants of the other nails. "They were cut as short as I possibly could", you can tell that styptic was used, in fact he had an empty bottle. This was definitely cut way past the quick on a majority of the nails. I asked "is it normal for her to bleed", with no response, the receptionist had to grab him for me.
He had then come out, picked her up by the collar with no respect to myself, WATCH OUT ANYONE with PTSD, and carried her back leash and all, to empty a bottle of styptic powder onto the nail. As she squirmed I asked kindly to put her down, "it's actually better if I do it like this", which I then stated to put her down, as she ran to me, and whoever's dog was on the table already, if you smell the powder. It was definitely because it was blown all over her.
Imagine the feeling cutting your own nails too short and watching them bleed. He blamed this on "a mole" which then quickly became a "skin tag", maybe if you had been careful these things can be avoided. But from the inner base of the nail? I can guarantee that wasn't "just a skin tag, and not my fault", the exact words that would give away it was your own fault.
I asked politely if there would be compensation, to be met by an attitude, and the receptionist who claimed not to be the boss, now having an opinion "we sped the time up as our cuts normally take 2-3 hours", guess what it was 2, so the exception put us exactly at the estimated time the service would take.
Mike didn't explain, and definitely had no other option other than to say "I can't help you", no compensation short and sweet, who could later tell how much I care about the service provided. A poor professional and less than tactful choice as he spoke disrespectful banter about my pregnant wife and I, as the receptionist, who we still don't know the name of, smiled and laughed upon our exit.
What was once asked as a compensation, after the hiccup Mike performed on our poor dog's paws. I can't even bear the thought of how she felt. I didn't ask for it free, but he shoo'd me out and said to not charge us.
There was no middle ground here apparently. Did you know?: That the quick Mike had cut, these blood vessels take weeks to actually heal properly?
Have your fair share at trying this place out, this was my own experience, with pictures after the blood was dried amidst the rest of the experience.
Seriously, best wishes and holiday's blessings to you and your family and your own dogs. As well as anyone else that took the time to review this place before trying it out.
Your extensive background in petsmart, petco and education with the youth shows in other experiences on yelp. But definitely not mine. I dont appreciate being spoken to behind a wall, ignored or laughed at on the way out of a building. Truthfully, this experience could have gone much differently and I hope it does for someone else. God bless you. read more