My name is Rosalyn Watson and Pure Duct systems SUPPOSEDLY cleaned my ducts out on Dec. 18, here a few photos from then and Jan 1, 2016 of what the company tech left at my home and has refused to honor their warranty since day #1. Called this company after researching about them on Angie's List, BBB, watched Youtube video and thought they would be fine, not true. The tech showed up to clean ducts and chimney, and you can see how filthy my ducts still are--so filthy the metal tape won't even stick to the metal inside the duct work, the tech even left the screws out of my covers right there on the floor and TAPED the cover back to the wall with clear tape after he ripped off the cover and part of my sheetrock!! He did not even bring his own trash bag left all of the debris in my trashcan; dragged chimney ashes all across my floor and kitchen and never even attempted to clean it up; took it upon himself to wash his hands in my kitchen sink without even asking. I called the next day to complain about how the tech used no brushes, no cameras, barely had a flashlight, then got mad when I asked to see the inside of the ducts before he put the covers back on. Only chimney sweeping he did was cleaned out the ashes in the bottom, he says they don't do that kind of work. The lady said she would have manager call me, of course he never did, she claims they warranty their work and would have someone come back out after Christmas, but that's a lie too because they will not return my calls and will not answer the phones when I call. They won't honor their work because you will never be able to contact them again. Oh yes, the lady Kat who always answers is the actual owner, but won't admit it--always claims a manager will call you back. Also the company has several different addresses in different towns in Illinois, but all having the same parent company phone number. She calls you on a GA extension phone, but is not even in the state?? I guess its time to call the BBB and put it out there that this company is nothing but a scam!! Don't call them. read more