I'm a spa junkie, and was looking forward to spending the day with my mom at the spa. I got a facial, massage and had my nails done. My mom had a facial and a mani-pedi. Although the services were really good, the website and customer service weren't. It was very difficult to figure out what I wanted because there were no descriptions of anything on the website. When we called to book something I described the type of skin I have and they just booked us in for services without knowing the price. Personally I would have preferred looking at my options and prices and then deciding what I wanted, but that was difficult to do on the phone. Don't get me wrong, the staff is definitely nice, but the lack of attention to detail was disappointing. Usually when I go to the spa I can get an RMT receipt, but was not advised until afterwards that I had to ask for an RMT in advance. More importantly, they overcharged my mom and we had to drive back to get her money back b/c she had to correct them b/c she booked a package that was advertised online but they charged her individually.
It would have been helpful if there was a confirmation email or something when we book so we can check if everything is correct. read more