Enlisted Purdy to do a carpet job for my home. The quote took a bit longer than expected due to I had them quote some other things and an apparent snafu in email addresses. But once I got it we agreed on the carpet price and got it ordered. It arrived sooner than expected so they called to set an install date, which was a nice surprise. Due to some other renovations, I pushed it a bit to make sure some construction mess would be out of the way.
On install date, the crew was professional and fast. They moved everything efficiently and knocked out the carpet in no time. Except one little problem. They didn't order enough carpet....so I got to spend another week with exposed tack strips and pad with my daughter and dogs running around. Not good....
Again, they got the order quickly of the additional carpet and tried to call me on a Thursday evening to schedule Friday. I was out of town so could not be there, so they informed me they would get to it when they could the next week. After no call on Monday, I called upset Tuesday that I had no idea when this would be remedied. No call back on Tuesday, but first thing Wednesday they called and said they could be out that day around 10. Good thing I work from home, or that would have been another delay. When I was called to "check on my satisfaction", which really meant pay the remaining balance, I mentioned my concerns and was told "That must have been tough." Not even a sorry.
Pros: The work was well done, the price was fair, and my carpet looks really nice.
Cons: Customer service and scheduling needs some work, not ordering enough carpet and the lack of acknowledgment of the hardship of exposed tack strips for a week is VERY disappointing.
I'll give 3 stars as overall I am happy with the finished product, but the road to get there was a bit rough. read more