We purchased artificial turf from Purchase Green and it was delivered by Richard. He was prompt, positive and great to work with. I appreciated his commitment to making the delivery flawless even in the rain! read more

Such a disappointment Purchase Green ended up being. I hate writing this because I trusted their words of reassurance & apparent willingness to make things right. What happened? Well, we built a home in Santa Rosa's Fountain Grove neighborhood & were moving in during the winter months, with dogs. We were in dire need of back & side yard landscaping because we had clay mud everywhere from the rains! We met with 4 landscaping companies to do our synthetic grass & other landscaping. Far & beyond, we liked Purchase Green & in particular, the person they sent, Diego. He was communicative, warm, & discussed a product package in a timely manner that was more appealing to us than the others. During the process, we also met with a regional manager named Kyra, also friendly & communicative. Both Diego & Kyra were strenuously assuring that they would meet our needs & correct anything that went wrong. We felt assured & despite my having to have two surgeries in & around the hiring & overseeing of the project, we hired them largely because we did feel they had our best interest at heart. The installation of the grass was good & the paver work was too & sadly, that's where the good ended. Diego has a habit of bringing on "friends" as subcontractors for aspects of the project & unfortunately, left them unsupervised. The landscapers that did the planting of our numerous fruit trees & other plants were abysmal & left us with poorly planted trees that died or nearly died, inadequate irrigation that killed off plants around our pool & apparently did nothing to the surrounding soil (red clay) which left the roots unable to take hold. Tens of thousands of dollars wasted & a mess left in our back & side yards. I complained to Kyra & Diego, & well, "talk is cheap," comes to mind because they said all the right things but then didn't deliver. In fact, when I texted Kyra on the final day of a return visit by the horrible landscapers, I received zero response from her. Diego made excuses for everything. First, we were told that we didn't need window protection for sun glare on the grass; later we were told we did or they couldn't warrant the work. That ran us more money than was unanticipated. Then the fencing built around our pool equipment did not provide access for service people despite many stating access was essential; Diego argued that he explain it, etc.-- no accountability. Then, one of the doors Diego built stays open on the lower part which he tried to argue is because the wood needs a stain. There is simply no room in this review to include all the aspects of failure & ensuing excuses here. Each time they were here, there was damage to the house from their equipment coupled with subpar fixes-- this has cost us money in repairs. Also, they made a mess with handling the white sides of the house with muddy hands & more than once, we spent hours trying to clean it to no avail. We literally had the sides of the house repainted by the original painters at our cost. Also, I made the mistake of allowing them to use the brand new outdoor bathroom-- never again! They left it absolutely filthy & beyond what can be cleaned; again, we hired people to repaint it, inside & out. On the landscaper's final trip here, which was contentious, they took it upon themselves, without our permission, to use the outdoor bathroom which we had already repaired from their last visit. It is a mess again! They left the property leaving gates open, the bathroom a mess, & an inadequate job with the plants. I trusted them so much that it feels actually painful to know they didn't take the care I entrusted them with. I bought and fed them lunches & provided them with access to constant snacks & drinks. It would have been nice if they took as good a care with us & our property as we did of their needs. Writing this review was a hard decision, but I feel it's important that people know when choosing a company. We have since paid a new landscaper to fix everything they failed to do from the plants, irrigation and lighting. Final note, Kyra, the manager who purports to be there to oversee and ensure satisfaction has completely blown us off. She promised many things including to be back in touch regarding some turf issues and after speaking with "ownership." Absolutely nothing! No call, no text, only broken promises, again. Avoid this company no matter how charming they come across. False promises and a complete failure of any follow through. read more

It is a very reputable company and does excellent work except they were too expensive for my budget. The service providers were very responsive to my requests and provided kind and honest service. read more

Arturo and the crew came over and did the whole job in one day. It looks fantastic and our Dogs love this turf! Can't recommend Purchase Green highly enough! read more

Purchase Green Artificial Grass - Artificial Turf Near Me - Santa Rosa, California

Awesome service, Kyra provided amazing service. I got the natural fusion patriot, it's perfect for my pet needs. I would definitely use them again! read more

I had a great experience with this company thanks to Arturo Oregon. He is very efficient, professional, and very knowledgeable. Highly recommended . Really happy with all services they have. read more

Purchase Green Artificial Grass - Artificial Turf Near Me - Santa Rosa, California

This is our second time purchasing from Purchase Green in Santa Rosa, it was a quick and easy seamless transaction. The value for the product is unbeatable. We were able to finalize our order over the phone which was so nice! While they did have our incorrect address, Richard was great about calling ahead and was able to deliver to the proper address. He definitely gave us a ton of helpful tips and tricks, and was so amazing with the delivery. read more

Arturo was nothing short of superb when it came down to his knowledge and ability to deliver excellent service. He explained the different grasses they offer from the weight of the grass to the backings they carry. He found the perfect grass for me at a reasonable price and I couldn't be happier with his work. Thank you Arturo for helping me get the job done! read more

Arturo was very well versed in artificial turf products that purchase green provides. He showed the upmost professionalism while explaining the different varieties of turf. The delivery and quality of the turf was amazing. Delivery went smoothly, will be purchasing again. read more

Jessica was great at helping me pick out all the turf and materials while staying within my budget.

Haley and Richard are amazing, and helped me choose the right artificial turf for my deck space, and match our budget. We turned it into a beautiful, safe play space for our children. We love being out there now. If feels clean and is comfortable to walk and play on in bare feet. Richard was super helpful and even offered to help me carry it after his day was finished. Thanks for all your kindness! read more

Richard the delivery driver was on top of his game with exact delivery updates and was very courteous. would recommend this company and their services. the grass i installed looks awesome. mayur. read more

Richard, the driver who delivered my grass today, Friday, 7/7/23, was on time and placed the turf exactly where I wanted it. He came about 9:30 AM which left me time to cut it to the exact size I wanted. He was a very personable gent, too. After cutting it I was able to get a head start on the rest of my Friday. read more

I want to send a five star review for Richard and his hard work, knowledge, dedication, and caring for his customers. It is so special to meet people who are dedicated to high standards and caring for the customer! Thank you, Richard! read more

Haley is fantastic, and the product is solid. From idea to purchase, delivery, and help during installation, the team at Purchase Green was invaluable, helpful, and accommodating. They were responsive and understanding with all my many questions. The results are fantastic - we covered a full tennis court in putting green turf - so quite the undertaking, and we couldn't be happier. If you are thinking at all about turf, talk to Haley and take a look at Purchase Green's products. read more

Office staff very helpful and knowledgeable. Richard was very helpful and efficient in loading my material.

Our Purchase Green turf was delivered by Richard from Santa Rosa all the way to Clearlake. He was so kind and pleasant. He gave us some general information and resources to use for our install! read more

Just purchased some product today. I think person who helped me with order was Lisa, and the gentleman who loaded me was Richard. Both were very helpful and friendly. read more

Very responsive to our request for a site evaluation and formal bid. Competitive pricing and prompt installation made it an easy decision. Also had many more samples of turf product to pick from. read more

We started doing research and talking with the people at purchase green about 6-8 months before we decided to have it installed in our back yard. We have a large dog and were extremely concerned it would smell if we had fake grass. The people at purchase green insisted it is designed not to smell. Multiple employees and managers assured me they had multiple dogs and all you have to do is clean it every few months and theirs had never smelt. It was designed for dogs with the pet infill etc. We trusted them and were sold on a product that has been our worst nightmare. Almost immediately the grass started to smell like urine. I washed it just as they had told me to do and it began to smell again the following day. I spoke with multiple people in the company who refused to help or come check to make sure it was done properly. There was one manager who was helpful and assured me she was on my side but could never get anyone to call me back to help with our issue. We have now had our grass for about 6 months and it smells awful. We water the fake grass twice a day in order to help with the smell but it is still completely disgusting. We now waste way more water than we did with real grass. My friends won't sit outside anymore because of the smell so now we just entertain inside. I would never recommend this product to anybody with an dog. Don't fall for it. We paid a fortune for it and couldn't be more disappointed. read more