Tire monitor light check needed. Fast in and fast out!…read moreThey did a great job. Had to get the tire light turned off from when Pep boys put new tires on and 50 miles later the light popped on.!!! I'm taking my business to Cross Tire Pros from now on. 5 stars hands down! They didn't even charge me. Go to these folks.

I went to Cross Tire Pros to get a four wheel alignment. I was going to wait for the work and was…read moretold it would take about an hour and 20 minutes and how much it would cost. While I was waiting a woman came in to get her oil changed. She sat down and about five minutes later the tech came over and told her that there was a mistake and her car didn't need to have the oil changed for another 3000 miles. He also said they checked the oil and it looked nice and clean and sent her on her way. No charge. They finished my alignment in under 40 minutes. They presented me with a computerized report of the before and after alignment, complete with diagrams. The experience and service was top notch and I recommend them to everyone.

During a summer road trip to Texas to visit family and friends after seeing my in-laws in Ohio and…read moreIndiana, our truck suffered a blowout from running over a nail. With temperatures soaring to 103 degrees Fahrenheit and feeling more like 120 due to humidity, we were forced to stop for repairs. The truck got towed here. Contrary to other customers' experiences of slowness, the service was prompt and friendly. The staff worked diligently to install a new tire, which they got from Tennessee since it wasn't available in-shop. Although the repair resulted in an unexpected overnight stay and some delay, the shop's kindness and efficiency made up for it. They welcomed our dog inside and even offered a ride to our hotel. Given the situation, the service was courteous, efficient, and fairly priced for the truck tire. We highly recommend them for their professionalism, fair price and customer service. They do charge extra if you use a credit card.

I came to Donnie's for a second opinion after another mechanic tried to upsell me. They were able…read moreto fix the issue I was having within a day and a half (only one true issue) and saved me almost $6k that the other place tried to charge me. The staff is so friendly and helpful - I couldn't recommend Donnie's more!

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

I really do love this company! Their prices are very reasonable and their customer service…read moreadvisors are very friendly and they do a GREAT job of helping you find the tire that is just right for your vehicle. I purchase tires for all of my vehicles here, period. Their customer service is consistently outstanding. And, they offer many other services for your vehicle as well. Recently, I dropped my vehicle off for a tire rotation (I also love that with the purchase of tires, you get free tire rotations!). Because it was a Saturday, which I imagine is probably their busiest day of the week, I was expecting to drop off the car and pick it up later in the day, but they had my tires rotated and had me back on the road in under 15 minutes. Excellent! Always great customer service! The one thing that I would say that I am not crazy about, is that I would rather that, at least for now, that their staff would wear a mask. It's not a huge deal for me, because I do wear a mask and have been vaccinated and I am not made to feel uncomfortable wearing a mask in their lobby, which I appreciate! It just may be a concern for some who may view this review. In summary, great company and very friendly and super competent staff.

Good family ambience from the front desk all the way back with the mechanics that actually doing…read morethe work going above and beyond the little pay task. Rotate, balance and full inspection they recommended new front shocks they are in the process of installing it everything under 30 min They put me on the schedule for a full front alignment as well these guys are the best.

Customer experience was excellent. Matt is always helpful and friendly. Their customer service is…read morein a different level. Matt goes out of his way to explain the features of the tires, the services that they offer and what goes on behind the scenes when the vehicle is being serviced. Kudos to Matt! Nokian One 2022 Lexus RX350 235/55R20 102V

been using them for years. nothing but excellent service. Get my oil changed and purchase tires for…read moreboth vehicles.

Wow these guys were so fast and kind! With that being said, this is my new tire shop. I went by on…read moremy work break due to a slow leak in my tire and they got me fixed up so quickly!! I highly recommend Austin Bro's.

Austin Bros has earned a reputation for being one of the best in the auto business…read more Their service is top notch, prices are fair, and you can trust them. I buy my tires from them and get basic maintenance done there .

Zero stars. I took my vehicle in for an oil change and to check the alternator. Cost me almost…read more$600. They charged me $250 for a new battery I never approved them to put in and then refused to take it out. Places like this are why car mechanics have such a reputation for being crooks.

Had an appointment they canceled it when I arrived Eric the manager was extremely rude replaced a…read morebattery with another bad battery then refused to replace it and didn't want to offer me services I'll take my hard earned money to someone who appreciates it certain people are not all treated the same read between the lines would not take a tricycle to Clark's 0 stars!!!!!! If I could give zero stars I would don't waste your time!

While driving back back to Texas from Little Rock, I had an issue with the tire pressure in my…read morevehicle because one of the sensors was not working. Therefore, I wasn't sure if I had adequate tire pressure. The service technician at discount tire was responsive to making sure all my tires were properly inflated and took the time to explain how the tire sensors work and when they typically malfunction, I am grateful for his assistance with a 500 mile trip ahead of me. He provided piece of mind that I did not have a leak in one of my tires and that it was safe to drive.

I don't understand what has happened to Discount tire! They now resort to utilizing "gate keeping"…read moretactics to extort more money in order to upsell services and products not required. I had need to replace a tire on the wife's car due to a major pot hole which ruined one of the tires and so visited the discount tire store in Benton, AR. Not only did the pothole take out the tire, but cracked the wheel as well. I bought a replacement wheel and needed a new tire for the replacement wheel. I also needed to replace the TPMS sensors on all four wheels as they were no longer working. They decided that one of the three undamaged tires mandated replacement due to excess wear on the outer edge and that they wouldn't replace the TPMS sensor for that tire without replacing the tire too. I told them that I wasn't going to pay for an unneeded tire and would take my business elsewhere. I drove to another local tire store and got all of the work done, minus the extra tire extortion fee. Local store also agreed that there was no need to replace the tire discount tire had deemed bad. I don't take kindly to extortion business tactics. I had been a long time discount tire customer up until this, but will never set foot inside another of their stores going forward! You can also bet that I will be sharing my experience with all within my orbit. Unless you just have money in abundance, avoid this store. This is the second time at this store I've been told what I "will" pay for vs what I was willing to pay.