When they first opened I really liked this place. I just returned after being out of the country for 5 months and decided to go for breakfast. Big mistake. First, I noticed the staff has completely changed (now almost entirely Indian and East Asian). Waitress was young and totally inexperienced... Clueless would be an understatement.
I ordered a breakfast item (pictured in the menu) but asked for a pancake with strawberries instead of the blueberry and chocolate chip pancake listed. I asked for sugar free syrup and whip cream... And dry white toast (as shown in the picture). Well apparently the "pictured" item isn't what you get... Toast is extra (so I said okay). Also, they don't have sugar free syrup (haven't heard that from any other breakfast place I've gone to). Waitress never mentioned she was going to charge for the other "changes".
My wife ordered their smash burger (which she's had there before and it was great). Her smash burger came out inedible. Literally cooked to crunchy, dry, shoe leather. It should never have left the kitchen.
My breakfast was mediocre at best... Burnt bacon, dried out overcooked potatoes, a pancake with maybe 2 sliced strawberries and a small dollop of whip cream... I later find out she charged me $2.50 for the dollop of whip cream and $3.00 for the 2 strawberries... Plus $3.00 for two small pieces of dry toast (not even properly toasted), that were pictured but not included.
My wife told the waitress that her burger was inedible and the waitress said she'd get the "manager". Over ten minutes goes by and no one comes over... We don't know if they're making her a new meal or coming back to discuss the problem. Finally we flag down the waitress to ask her what's going on (I'm practically finished eating by this point) and waitress says the manager "is coming".
Finally after another 5 minutes or more, the "manager" shows up. He's all apologetic and offers to make us a replacement burger, but, at this point I've finished eating and my wife is so pissed off that she says forget it and asks for the check. That's when I see all the extra charges on my breakfast... My 2 eggs, bacon, sausage, pancake and potatoes ($18.50) comes to over $38 with 2 coffees and all the extra charges she added.
I don't mind spending money for good food and good service, but when the "service" is substandard and the food is horrible, that's just unacceptable. Management is responsible for their employees... Their training, their attitudes. Corporate needs to take a long hard look at this location and evaluate how it's deteriorated over the past 6 months. read more