Hakim was extremely professional, courteous and hard working. Dropping them sick beats while…read morechanging out my tires helped make this process incredibly smooth.

I'm sure this isn't the location, however, I visited the website the Thursday before the snow…read morestorm. I know we didn't get much but I work in Frederick MD. They came out to my workplace on Saturday morning at 11:30 and finished at 12:45. The young man who installed the tires could not have been more pleasant or polite! I haven't met anyone this nice in years. If that's the culture they create for their employees, Kudos to them. If it was just him they better give him a raise and bonus. I have spread this around to people I work with and know. What a great experience!!! Thank you "Roll Goodyear"

Came in mid afternoon today and was in and out within an hour. I thought for sure I would need 2…read moretires when my one tire blew out but they fixed me up with a used comparable tire so I only had to replace the one! When I come back to replace all 4 they also have a Community Hero's program for free installation! Glad to know there is a trustworthy shop in the neighborhood.

What a terrible experience! Starting with the person at the front desk. Extremely rude, yelling and…read moreswearing, dropping f-bombs. She was talking to us while being on the phone. Being extremely impatient and distracted. We wanted to drop our car off for repairs but she started yelling at us that we can't leave the premise because they have no parking to park our car and we have to wait on premise. Well the lack of parking should be their problem and not ours. We ended up having to wait for over an hour idly. What a terrible service.

I'm on my 7th nail in tire in 2 years, no thanks to my new community. I realized after driving 25+…read moremiles that I was low on air. I wasn't familiar with the area, so I used Yelp and saw positive reviews on this location. I was not disappointed. Upon arriving, it took no more than 7 minutes to find the nail, patch the hole, and fill the tire with air. The pricing is also very reasonable and the staff was friendly. I wish I lived closer as I'm sure I will have to use this service again soon :( Thank you!!

Excellent customer service and honesty. The quality of their work and saving my butt from multiple…read morenails this year. Really good value for the money

This is my husband's review: My pregnant wife's car got a flat tire in SE while I was stuck at…read morehome with our 2 year old. These guys were out there within 20 minutes of our call and had her on her way very quickly. Fast, professional and friendly service both on the phone and when they arrived, cannot say enough great things about our experience. Going to keep their number saved in my phone in case of future emergencies. Highly recommend. I will only add: It was pouring outside, so Ty had me wait inside the car. He unloaded and loaded the trunk for me so that I could stay safe as a 38w pregnant woman. I appreciated that when he was done he said, "Do not drive over 50 mph with this donut tire and be safe." He is super friendly, kind and efficient. Definitely will use him in the future if we have auto problems in the DMV.

Made a phone call and he arrived on time, fixed my flat. Very easy and I highly recommend.read more

I'm staying around the corner for a month. This morning my car wouldn't start. Thought maybe I'd…read moreleft a light on and the battery died, but didn't know anyone in the neighborhood who could help me jump it. Walked to Metro Motor and the gentleman there was nice enough to loan me the battery charger/jumper thingy. I went back to my car and realized the problem was that the battery was simply loose. I tightened it by hand and got the car started. While returning the charger, the same guy told me I should bring it in for them to tighten it with a wrench to make sure it didn't jar loose again. I did so. It only took a minute, and they didn't charge me. Exceptionally friendly service. Much appreciated, guys!

I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

Amazing communication! Luckily he had an opening the next evening and we were able to scheduled the…read moretime. Very honest and I was happy with the experience.

I'm so happy that I went with this mobile service to replace my brakes at home. This was such a…read moregreat experience and he offered quality service. He was such a pleasure to work with. I'll be using him for other auto services in the future.

Came in to get one of my tires patched up after finding a nail stuck in it, as well as a tire…read morerotation. I was in and out within 30 mins. Easy, painless, and good pricing. The gentlemen working the front desk were very friendly and courteous too, which meant a lot to me. Really recommend this spot if you're looking for tire services!

I came in for a simple tire repair. I waited an hour and a half and came into the shop asking what…read morewas taking so long. My wheel and tire were sitting behind the counter, and he told me I was just about to call you and that they refuse to do the repair. saying it was too close to the tread wall, despite being an inch and a half away. They went so far as to tell me I could go somewhere else like Costco, but it's their policy. They also overcharge for repairs. Completely ridiculous to make someone wait this long to say you can't conduct the service.

Really great tire place. Swift, quality tires, affordable, great schedule and location.read more

I was initially really happy with these guys' work. Unfortunately, the first time I went on the…read morehighway after Nzuimanto replaced my tires, it became clear that they weren't properly balanced as my car vibrated at or above 60mph. I went back to Nzuimanto and they rebalanced the tires, much improving the issue, but it wasn't until another shop did another balance and alignment months later that the vibration fully went away.

I brought my 2021 Audi Q5 to the Shell station on P St in Dupont Circle after it developed a severe…read morecoolant leak. I was understandably concerned because coolant was pouring out from underneath the vehicle. T.J. (the lead mechanic) charged me $168 for a diagnosis and told me that the water pump had failed. I was specifically told that the cooling system had been pressure-tested and that the water pump was the source of the leak. Based on that diagnosis, I was advised not to drive the car and ultimately had to arrange for the vehicle to be transported to Audi. Audi Annapolis subsequently inspected the vehicle and determined that the water pump was not the problem. The actual failure was a faulty pressure-release valve in the coolant reservoir cap -- a $33 part. The Audi technician showed me a video of the faulty cap and the subsequent pressure test demonstrating that the system held pressure after the cap was replaced. The car has been running perfectly since. The incorrect diagnosis cost me not only the $168 diagnostic fee, but also roughly another $400 in towing, transportation, and additional diagnostic/repair costs that would not have been necessary had the problem been correctly identified in the first place. Mistakes happen, but telling a customer that a component has been identified through a pressure test when it turns out not to be the source of the leak is a serious concern. I would have been much more understanding if I had simply been told that the water pump was a suspicion rather than a confirmed diagnosis. $33 cap. $168 diagnosis. $400+ additional expense. I would strongly recommend getting a second opinion before authorizing any significant repair based on a diagnosis from this shop.

I busted my tire on a curb on my way downtown. Was lucky that it happened a couple blocks from…read moreEmbassy Row Shell. Drove it in, the service manager Wally was really nice, he identified and located the replacement tire right away. He gave me a quote clearly laying out the charges, and promised next day turnaround. True to his word, was ready in under 24 hours. I was due for an oil change and asked them to add that and they did no problem. Pickup was super easy- the final price charged matched the quote and it took less than 10 minutes to settle up. Price was good. I'll be back for oil changes and would trust them with repair work if i need in the future. Many thanks to the team for making a bad day better.

My sister got a flat tire on the highway, and after waiting almost 2 hours for roadside assistance…read morethrough our insurance company, we gave up and started looking elsewhere. We found Ancash Roadside Assistance on Yelp and called because they had such great reviews. He answered immediately, sent me a location-sharing request, and arrived in about 20 minutes. After spending nearly two hours stranded on the side of the road, that level of responsiveness was a huge relief. Once he arrived, he got right to work and had the tire changed in less than 15 minutes. The entire process was quick, efficient, and stress-free, and we were safely back on the road much faster than expected. My only suggestion for improvement would be to introduce yourself before getting started. It was dark, and we were two women stranded on the side of the highway. When he arrived, he pulled up behind us and immediately started changing the tire without introducing himself. I genuinely appreciated the urgency and willingness to jump right in and get the job done, but in that situation, a quick introduction would have gone a long way in helping us feel more comfortable and know that the person approaching our vehicle was the roadside assistance we had called. Overall, though, the service was excellent. He showed up when we needed help, worked quickly, and got us moving again in no time. If you're stranded with a flat tire and need someone reliable, I would definitely recommend Ancash Roadside Assistance.

We discovered one of our junk trucks had a flat on Sunday morning. We used the Yelp option to send…read moreout repair requests with a photo and Ancash was the first to respond with a quote. They showed up 30 minutes later and got us back on the road. If you have a work truck. J recommend you keep their information in your phone.