I purchased my car from this CarMax location, originally had a shipping request but I was too eager…read moreto wait so I drove to Tucson and I'm so happy I did. I've purchased 3 vehicles from CarMax and this was my easiest and quickest experience between 3 AZ locations. All of the staff was so friendly and efficient. Thank you to the Tucson East Team! I couldn't be happier with my first mommy car and the perks of purchasing at CarMax!

I have now sold 2 of my cars to this CarMax and each time, I was surprised with how easy and fast…read morethe entire process was. I have not bought a car here so I cannot comment on that process.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

Nice cars, easy to work with sales people, and best trade in offer in town. Offset of top trade…read morevalues is that their cars cost full price, but didn't see any rusty undercarriages or hidden problems. I'd shop here again, woman shopping for a car and this felt like a safe space compared to many dealers.

I highly recommend Jackie at the Tucson East location!!!! I first want to say this is my third car…read morebuying experience with Carmax, and I've been happy every time!!! I was in Tucson for work and live in the Phoenix metro area. I'm in the market for a new vehicle and had some time open after work. The Tucson East location was a mile from my hotel so I decided to cruise over and check out what was on their lot. Jackie was amazing. She helped me identify a car and went with me on the test drive at my request since I don't know the area super well. I ended up loving the car and shipping it to a location near my home. I'm still waiting on the arrival of the vehicle- but just wanted to give a shout out to Jackie who was sweet, amazing, personable in every way and very encouraging of helping me compare and review all options. Go see Jackie at Tucson East Carmax for a great car buying experience!!!

I purchased an 2013 Infiniti G37 at Tucson CarMax. Post purchase, I had it inspected at the…read moreInfiniti of Tucson I've gotten service from since 2017, with my last G. The Infiniti techs found a laundry list of major issues. Dark AT fluid, cracked drive belts, dirty air filters, dirty cabin filter, head gasket leak, cracked heater hose, 12 years old old spark plugs that the manual says are change by time, which is 10 years, brakes at 3mm, and dark and dirty differential fluid. Total about $3117. CarMax refused to change the dark AT fluid, which called for replacement, by time or mileage, claiming it was not dark. CarMax refused to change the cracked drive belts, claiming they were not cracked, claimed the head gasket was not leaking, and refused to service, denied that the plugs needed replacing, claiming "well, they could have been replaced already", and finally, denied that the differential fluid was dark and dirty, and again, refused to service. So I am left with about $1200-2000 in undone, needed maintenance. CarMax did change the filters, the heater hose, and changed the front brake pads and rotors. Not quite half the work. You decide who you would trust. Infiniti of Tucson has done right by me for nearly 10 years. Calling their technicians liars doesn't sit well with me. At this point, I wouldn't let CarMax service my lawnmower. There's also taking three weeks to get the car shipped from Amarillo to Tucson and drivable by me. CarMax did refund $651 in shipping. CarMax might inspect 125 systems in a world where cars actually have that many systems. They check the oil, put new shit tires on it, and there's your rigorous process. Buyer **cking beware. The one star is for the shipping refund, or it would be zero stars. CarMax is more like The Car Lots.

I had a flawless and wonderful experience with Alex Rosas (sales) and David Valenzuela (manager,…read morefinancing). I would recommend them for any purchase, I won't be back for a while because they sold me a WONDERFUL vehicle that will last me for decades. I had been looking for an older 4Runner with under 100k miles. I needed something bigger for my family and most of all, reliable. I really wanted a Limited in Black. Two days before, I had found a 4Runner Black SR5 with 69k miles in Phoenix, not the options a Limited had but I didn't think I'd find one. I was so excited. I had gone through the process at another dealership, ran my credit, sent a contract-only to find out they sold to someone else. I was extremely disappointed and disheartened. A couple days later I found the 2015 Black Limited 4Runner with 77k miles at Chapman Honda Tucson. I figured the other one I hadn't gotten was blessing in disguise because I found the car I ultimately wanted at Chapman Honda. I forget what they call it but it was like a "preview" because it wasn't ready-they had just gotten it in on a trade in. This was a One Owner truck and in fantastic condition. I sent my interest form and 5 minutes later-a gal from Chapman called me. She told me someone would call soon, and they did. It was Alex. I immediately came down, I didn't want to lose the vehicle. I was greeted at the front desk warmly and they called for Alex. He was very kind and attentive. Asked if I needed something to drink or if I was hungry. The vehicle was in the shop going through inspection. He said we could go check it out and we did. The service men were so nice when we came. They told me what a gem this was, the previous owners really took good care of it and did all the scheduled maintenance. I took my test drive and I was sold. Because the vehicle was not ready, I did put a deposit down on my card. This insured that the vehicle would be held for me. There were lots of inquires. The deposit was refunded when I signed my paperwork. They addressed all issues with the vehicle. The tires still had good tread but because they were out of code (the date) they replaced them all! The battery was not great, and they replaced that as well. Didn't have to ask, they just did that because of their inspection and taking care of their customers. I opted for the tint because it was a 2015 and it was bad. They removed all the old tint and returned it with a ceramic tint with a warranty. It looks great!! They gave me the top dollar for my trade according to Kelley Blue Book which was fantastic. David got me financed, higher % because of the year of the vehicle and I understood that. It was a great deal and my daughter will drive this in 10 years. When he was processing the loan, he found a better rate for me than we initially thought. Another kudos! All in all this was a wonderful experience. This is my second used vehicle purchase from Chapman Honda Tucson and I would refer any friend and family to Alex and David. Thank you again to Alex Rosas and David Valenzuela!

Josh was very helpful in helping me take care of a seatbelt issue. Communication was on point and…read morehe was very friendly!

I'm a former owner of a car dealership, so I know all the tricks and twists. Needed a car for a GF,…read moreso remembered Lens on Stone. It's now run by the grandson of the Len I knew. That Len was a honest, really wonderful owner. The Lens today is maybe better, but NO BS, no underhanded stuff...just a small dealer with solid inventory, and yes, you CAN trust what they say. Remember, they are selling used inventory, and may not know every in and out of a certain car, but they will tell you what they know. You CAN trust these guys! Thad Appelman The Tucson Car Company, 1st & Prince, 1990-1996

Great people and fair prices. The staff is friendly and do not have your typical pushy…read moreoverly-agressive salesmen.

My 2024 Tiguan has a charging compartment that stopped working. I had two minor issues as well…read more Made an appointment with Scott, my service advisor, then had to change it. Making and changing the appointment online was easy and quick. Scott met with me at the appointed time and I went to the bright and spacious waiting room in Chapman VW. An hour later, Scott came in and said my two clocks were now set to the same time and the icon for my old and replaced phone had been deleted. He ordered a new charging panel and it will be here in 3 to 5 days. Everything was under warranty. He asked if I'd like my car washed and I happily accepted. The wash was excellent: no water spots and the windshield and mirrors were perfect. Love my car and Chapman VW.

It didn't take long for the results. Very good! Scott…read moreMcNeil always takes great care and very efficient.

Gold Star service! Through their ingenuity and experience they were able to replace a faulty part…read moreon our 2021 Toyota Highlander in a fraction of the time and cost. Precision Incorporated is my new auto service cente.

I've been with Precision Inc. for almost 20 years and know they have clients with 35 years…read moreexperience. Nothing says satisfaction like loyalty and for that they are the best Honda specialists in Tucson. They always get the job done efficiently and know exactly what is needed to keep my CR-V in top condition.

I went in there today. They have an F550 for sale for 25K which is way overpriced In my opinion…read more Its been a month since they post it or longer, went in there today and offered them 22K cash out the door. The guy named Hector just laughed at me and said nah! wouldnt even negotiate at all. I guess they let 22 Grand walk out the door.

Worst Company to buy from. We bought a car a year ago from them and right after buying it things…read morestarted breaking when I took it back instead of fixing the problems they shoved electric tape where check engine light was so we couldn't see the light. Of course it failed emissions. Be very wary of them.

This place is located on the NW corner of E 22nd St and Swan Rd, just to the West of the Mini…read moreCooper dealer. This is a pretty small used car dealer. However for each car they have a printout of their inspection (see photo). The inspection shows what they checked but also more importantly at the bottom it lists what is still wrong with the car. They have a warranty for all cars with less than 80,000 miles. Their sign says "warranty forever." This obviously doesn't apply to everything but they tell you what is included. Their cars over 120,000 miles are as-is. I think from a full disclosure standpoint this place looks great. We probably would have bought a car, if we lived in Tucson. The only problem with the warranty is that you would need to bring the car back for the covered repairs. Definitely worth the look for those looking for used cars.

Hessam was our representative and he did a stellar job! No haggling ever and excellent prices. We…read morelanded a great car at a great price and I'm super happy. It's "like" CarMax only there are nice people who care about service which is NOT like other flat price sales businesses........