We need to show more support to this smoke shop. The feds basically took everything from the…read moreowner. We need to be united and pray for Cam. They took away the vapes and everything because it's "bad influence" for the kids. People are spreading misinformation. Vapes are better than cigarettes period. How can this business operate as a smoke shop when he can't sell anything these days? Buy cigarettes from King Kush. I bought a nice looking lighter here. They also sell clothing and apparel. They got some nice designer hats to sell as well! Open 8am - 2am on weekdays, and open 8am -3am on weekends! Highly recommend with my utmost respectful regards. Cam treated my brother like a King.

The owner is awesome, I've been Going here for years. Just a…read morelegit spot. Good stock, hella chill.

I don't smoke. I love this place!…read more There are two reasons. Impeccable customer service and product knowledge for everything they sell no matter how inexpensive. Second, and this is a big one, they have the best snacks! For such a small place, that isn't an eating establishment they have a lovely assortment of snacks.They carry familoar brands but seem to have the most unique and exotic flavors. Think of the most mundane snack you can and Smoke Plus will have a version that came from an enchanted tree harvested on the new moon by sprites. If you want BBQ chips, they got them but a pitmaster, for sure marinated, dried and smoked the potato personally. Even if you don't smoke it is worthwhile to shop here.

Having recently moved to the area, I've had the chance to visit Smoke Plus about 20 times, and I'm…read morecontinually impressed by both the quality of the service and the wide range of products they offer. Their selection is fantastic, covering everything from smoking essentials (vapes, glassware) to lottery tickets. You'll also find basic food items, non-alcoholic drinks, personal lubricants, incense, candles, and even surprisingly well-made knockoff LV wallets and hats, all at prices that offer great value. Every time, I've been helped by one of the same two employees, and they're always incredibly friendly and attentive. Even when the shop is packed with lottery buyers or customers browsing, they take their time with everyone, ensuring you leave with exactly what you need. Great selection, fair prices, and excellent service. What more could you want? I'm lucky to have this shop in the neighborhood!

The shopkeeper is a very nice guy…read more Very helpful and good collections of flavored hookahs. My go to store now.

Thank You Sam's For The Best Customer Service In 420 Friendly Equipment! The Squad From SureFyre…read moreCollective Needed A Box Of Raw Pre-Roll Papers And We Got Hooked Up With Tons Of Papers And A Major Discount! Got Our Total From $460 To $420! Thanks Sam's Ya'll Are Awesome! -SureFyre Collective

Angel and Derrick are the absolutely sweetest…read more I love their lounge room at this location. The claw machine was there after OSL but not ready for the lounge yet, and I got an item on my first try!! So much fun in the community space, have been in when they were offering egg rolls and chow mein for an event. Their prices for retail vary; the whole value prop is their complete selection. I bought a pen that stopped working shortly after, and the staff was very accommodating and helpful with the replacement. Rock on Urbana!

This has been my regular dispensary for over a year. The product selection was moderately varied,…read morestaff were kind and welcoming. Recently, something has changed. There is far less product. Some of the brands I grew accustomed to purchasing at Urbana are gone. On top of that, they moved to Cash only. When I was surprised at this change, the manager just said "there is a sign on the door". As a regular, I'm not looking for signage on the door; I'm busy chatting it up with the doorman. Needless to say, I'll be taking my cash elsewhere

Friendly, helpful and lots of options. There are different modalities, flower, edibles, carts. The…read morepricing is all in and competitive.

The people that work here are always very friendly and helpful. Love this place. Parking may be…read moredifficult because Irving street is always busy.

Look no further (literally). Leo hooked it up and saved my legs walking up and down Haight looking…read morefor the best deal. Told him my price point for a bubbler + 4-piece herb grinder. He gave me what I needed and didn't charge me tax to keep it in my budget. After I left I noticed the bubbler has a small crack in it. It will still work. 5-stars and will come back next time. Thanks Leo!

My family and I live in the area and do our best to support all the businesses on Haight St…read more however, businesses like Cole Street Smoke Shop make it really hard. I try to always grab my cones and other smoke shop products from them. Last time I bought a grinder was about a year ago so, I was due for one. Picked out a seemingly nice metal one for $24.99 before tax. Not even a week later and the middle compartment is jamming up. I bring it back and ask if they can exchange it for something else and the best Leo as well as one of the owners say they can do is $5 off another one. Why would I buy another one if this one doesn't work? Make it make sense! I will NEVER come back and I'm glad to know you're doing so well in this economy that you can afford to lose business.

Disrespectful Customer Service and Racist Behavior…read more I visited the store on Sunday to purchase some snacks and a new lighter. When I arrived, the owner's teenage son was working the register alone while talking loudly on the phone with friends. During the conversation, he repeatedly used profanity and racial slurs, including the N-word. Hearing someone casually use racist language while serving customers was disturbing and extremely uncomfortable. He showed me a lighter, tested it briefly, and since it appeared to work, I purchased it and left. About an hour later, when I attempted to use it at home, it sparked a few times and then stopped working completely. I returned to the store simply to exchange the defective lighter. Unfortunately, what followed was one of the worst customer service experiences I have ever had. When I explained that the lighter was defective, the owner's son immediately accused me of using up the lighter and refused to exchange it. I explained that I had purchased it only about an hour earlier and that I would never try to take advantage of the business over something as minor as a lighter. He then claimed that I was supposed to refill it with butane and suggested that I simply did not have any. When I asked why a lighter would be sold without butane, he became hostile, telling me not to "get smart" with him and proceeding to curse at and degrade me in front of other customers. Trying to avoid an argument with a teenager, I calmly asked if his parents were available or if I could speak to the manager. Instead of de-escalating the situation, he continued insulting me. Several customers witnessed the interaction and appeared just as shocked as I was. Eventually, he attempted to refill the lighter with butane to prove it worked. It functioned for only a couple of clicks before failing again. I pointed out that the lighter was clearly defective and suggested that we simply exchange it and move on. He eventually agreed to exchange it but then stated that I would have to pay a higher price. As a regular customer who chooses to support this local business instead of going to Walgreens across the street, I found that especially disappointing. To the owner: you have always been kind to me, which is why I am saddened to leave this review. I attempted to call the store several times over multiple days, but no one answered, and I did not want to return in person and risk another encounter with your son. I understand that businesses sometimes have to deal with difficult customers, but that does not excuse racist language, verbal abuse, or humiliating paying customers in public. Your son should not be using the N-word while working, should not be cursing in front of customers, and should not be treating people with hostility over a defective item. His behavior was disrespectful, unprofessional, and racist, and it reflects poorly on a business that I had previously enjoyed supporting. A simple exchange and an apology would have resolved this matter in less than a minute. Instead, I was insulted and publicly degraded. Unfortunately, because of this experience, I will not be returning. -- Kial

I went in to buy an e cigarette and the guy sold me incompatible items…read more Probably would never go there again now, seemed like they're just there to make a quick buck if they're gonna rip off people like that.

Great service and selection. Very helpful staff. Definitely recommend for all your vape needsread more

Had a wide variety of useful things could have spent hours there looking around highly recommend…read morethis smoke shop easy access and friendly staff.