First of all customer service wasn't good. Then they write your drivers license number on the receipt and keep it which is extremely strange and alarming! That's something you need to tell people before they pay cause I would have just paid cash. I won't be returning place gives bad vibes. read more

great customer service would most definitely recommend coming here for any of your needs

No refunds, no exchanges. But you don't know that until you get home and your item doesn't work. Called to try to talk to them. They wouldn't budge on the no exchange policy. read more

Puff n Stuff - a pair of scissors in a box - Tobacco Shops Near Me - Dallas, Texas

I went in looking for a vape for CBD and zero nicotine juice. I want to stop nicotine altogether. That was the goal for my shopping trip there. I spent $116 for the recommended products. I get home and voila, the juice is clearly marked: Nicotine Level 24 mg, which I now know is a rather high dose of nic! So, the very next day I went to ask for a refund or exchange. The DUDE says, nope, that's zero nicotine. Hahaha. Seriously?! It's on the label!! So, I'm like, prove it. You're telling me in a regulated industry that someone mislabeling an active ingredient is ok?? Lol. Yep, he stood his ground for $4.99 of a $116 total bill. Not too smart. I've always gone there cuz it's close. Bye bye Puff. While the internet is offering free shipping, you're denying legitimate returns made the very next day and with a receipt? No bueno read more

The no exchange no refund no nothing policy is a scam for them to sell you the wrong stuff. I bought a 14mm banger after showing the attendant my size in the same piece I had bought from them they had on display he proceeded to still give me the wrong size and it didn't fit so I drove back (lives down the street) and the wouldn't let me exchange for a piece that fit. Grade a scam if you ask me. If the piece was used I would had understood. read more

I don't understand the bad reviews...I've been here 3x so far and each visit was great! Excellent selection of bowls and bongs...and they even sell beer! The red-headed guy was mad chill and got me what I needed. First visit I bought screens and raw cones. Second visit I bought a dank bong with great honeycomb filters. Third visit I bought a very "artsy" bowl and a new (super powerful) battery for my special cartridges. Those giving low reviews: this is a no frills BIG smoke shop. Whats the problem? Huge selection, chill staff, OPEN TILL MIDNIGHT on weekdays and until 1am on Fridays and Saturdays! Checks every box! Hit your bowl, chill out. This place is dope. FYI: $5.00 card minimum read more

Customer service has certainly turned around since last year's visit. They always have what I am looking for.

This place was amazing. I went into get a bong for my time in Dallas.. I was surprised to see that this place is much more than just bongs. I ended up leaving with a bag full of goodies. They had everything from frisbee golf to spray paint. I chatted with the guy at the store about the local graffiti scene.. he then leading me into the fabrication Yard which made me a regular customer coming in to buy paint and caps. This is an amazing shop and I highly recommend it five stars.!!! read more

Very disappointed in the limited selection of crappy chinese glass and only a handful of vaping products. I was expecting a counter culture superstore with a huge selection of quality products. It's just a bunch of cheap chinese glass spread over a large floor space. I will give them credit for the selection of dabbing accessories. Lots of nectar collectors, bangers, nails and tools. read more

Anyone looking for spores and spore syringes to look at, this place is not the place to get them. The mushroom spores have been put in the freezer and kept for years, and they do not date the stock or have any idea how old they are. Bottom line is they are dead on arrival, and aren't worth the money and lack of care. Went back to ask how they were storing them and was pointed to the liquor and wine freezer where they were in crappy broken zip locks sitting out in the open in the freezer. No fun to look at DEAD/sterile spores under the microscope.... read more

Worst staff I've ever seen. Nappy headed ass kid gets shitty and talks back to me ever again, we'll have some serious problems. Asked for the mangers card/number and he said "don't have it." Some advice: start over. OH! And I bought a new "e-cig" battery from there that the guy new absolutely nothing about. Turns out the product didn't even work (idk if it was defective or what) went to return the not working item and the the same rude idiot says "we don't do refunds." YOU SOLD A PRODUCT THAT DOESNT WORK. read more

Went in here looking for the Smok Novo 1. They were charging WAYYYY over the market value price of a Novo 1. They said it was $44.59. That's the price of the Novo 2. You're better off going to somewhere with reasonable prices and not trying to over price a product for people who they think DONT know their products and prices. read more

It's funny cause my boyfriend is in the top 3 if not the best glass blower in dfw and I've been in the glass scene for 6years now. Ofcourse they dont know that, they don't know who I am or what type of publicity I have in the community. Went here for some papers and rillos, since my homie lived right down the street. Never been here before so naturally I wanted to check out their glass too. I tried to talk to an employee about their "heady" collection and was immediately told I couldn't afford it... when I own pieces more expensive and up to date than they have... found this offending. I could care less of the glass ignorance from the employee not know who made the piece but to immediately assume one can't afford it... it's rare when a collector actually looks like they can afford it... read more

Everyone who works here loves to smoke weed. This is a win/win for everyone because if you're looking for some advice about how to smoke weed or how many chambers you need in your water bong, they'll tell you. Go for the 17-chamber plug-in bubbler that has a dick sticking out of one end. Bring a girl who can dress up in some of the fun dresses in the back while you check out the sick belt buckle selection. Or if you don't know any girls or anyone for that matter just DIY and show off to the people who work there. But it's expensive really expensive and that's why the three stars. read more

My new favorite head shop in Dallas. I've been in this city my entire life, and we've always suffered for cool smoke shops. Most of the Gas Pipes have gone downhill, and as cool as Retro is, it's pricey. Puff n Stuff isn't in the greatest neighborhood, but it makes up for it big-time. The staff is friendly, the selection is good and well-priced, and you can even grab some beer (or sex toys) if you plan on a full-evening. read more

Walked in wanting to purchase some hookah shisha. Hookah selection wasn't the best but decent. The reason for the 1 star is the service. There is a paper by the shisha with prices. The 250g starbuzz was listed for 28. When I purchased the shisha, I was not told the price by the gentleman with the face tattoos. He goes get his boss who starts to check and says well "I don't know where you got that price, the large is always 32." Adding to that I asked to just return it seeing I haven't left the store. She said no. Poor service all around with untrustworthy staff. I would never recommend this to anyone. If you need hookah supplies go elsewhere as they are overpriced read more

This is specifically for their e-cig/vape products so disregard if you're not coming here for that. They have an excellent selection for 1st time buyers, but their inventory dramatically changes every few weeks. For example, you'll buy an atomizer, they'll tell you this is their best/main one they carry, then a week later they'll look at you like, "what the fuck is that shit?" Also, they're big on up-selling so you may walk out with an e-cig that looks like the Terminator's man-parts and have strangers wondering if you're puffing on a vibrator, so beware. www.ecavape1.com is a much better store for vaping with a Vape Bar and a friendly staff--downside, it's clear the fuck across town. read more

DUDE.... talk about a phat contact high! This was the cleanest "head shop" I've ever seen! I feel like I walked into the WAY back machine for this visit to the puff n stuff. Cool pierced and tattoo'd people littered the joint bringing me back to when I was young and cool. They have a serious selection of EVERYTHING!! I was disappointed that they didn't have any repair items for hookahs... I'd recommend anyone check this hip, cool place out for anything you can imagine... its a one stop shop for sure! read more

i hate this place. I went in--- got suckered into buying something -- with all these 'facts' presented to me that all turned out to be totally bogus :( went back to talk to them about it. got treated like shit. i was totally suckered into buying a product that doesn't work- with all these claims that were not true. Their prices are double that of the average and their products don't work. Will never return to this store ever and will encourage others to follow suit. boo! read more

I was looking for a "head shop" and I came across Puff N Stuff. As soon as you walk in you're kind of surprised at the size of the place. It looks small outside but very spacious once you get inside. It has a nice layout. As other people said they sell different items such as beer, sex novelty items, clothing, and smoking products. I was sort of amazed at the selection of smoking paraphernalia. If you're looking for something then chances are they have it. Everything from your basic metal pipe all the way up to huge water pipes and vaps. The staff was really, really friendly and have no shortage of advice to help you make your decision. I was very happy with my shopping experience at Puff n Stuff and would gladly recommend this place to anyone looking for a new smoke shop. The only thing preventing a 5 star rating would be some of the prices of the pieces and location* * I went in the middle of the afternoon, I personally wouldn't go at night :P read more

Our favorite to stop in every time we're in the area!! I've gotten everything here. Hempwick, water b0ngs, replacement bowls, incense. I am always impressed with the employees' knowledge of all products! And the flow of the store is excellent. You never want to leave! read more

Only the best smoke shop in Dallas! OK, I'm probably a little biased because I worked there for 2 years and know the owners. But that was years ago, and I still remember the place fondly. Anyway, biggest best selection in Dallas. Super-cheap prices. I'm living in Austin now, and still can't find a smoke shop that can touch this place. You'd think Austin would have Dallas beat on something like that, but not while Puff N Stuff still stands. Even if you live in North Dallas, its still fun to come downtown just to oooh and aaah at all the cool stuff they have there. You won't find stuff like that at Retro or Gas Pipe. I make it a point to visit and buy something every time I'm in Dallas. Basically, a trip to Puff N Stuff is a really fun experience! And its right next to Lower Greenville, so its actually pretty convenient to stop in there before you hit the bar/club. read more

Do not buy Top Whip here!!! They are duds. The clerk did tell me that there was a complaint that a couple were duds. But all of them are defected! They have been used and resealed! The fact that they keep selling this brand due to complaints is beyond me. Of course no exchanges or returns. read more

Very friendly, helpful staff. The shop is laid out in a way that makes you feel welcome to look at anything or everything you're looking for. Selection is excellent, as far as heady glass is concerned. Easily my favorite place in DFW. Keep up the good work! read more

I went shopping with a friend of mine at Puff N Stuff and we were both blown away by the selection of functional smoking glass available; by far the biggest and best selection I've ever seen. After browsing around for a few minutes my friend and I were promptly asked by employees if we needed help and they we're both incredibly knowledgeable about what they had in stock and were incredibly helpful in helping my friend and I pick out something new for ourselves. Prices were average for all the things I saw, nothing too overpriced. Puff N Stuff will be a stop for me any time I am in the Dallas area; definitely worth a stop by for anyone interested in the best headshop in Dallas. read more

The guys are very knowledgable . I asked manny questions , got all the answers I needed before purchasing anything from them . After spending lots of money all over ... Finally I can say .. That's a perfect place to buy stuff for smokers .. Service 9/10 Clean 10/10 Products 10/10 Will recommened easily to others read more

I came in here an hr before closing one night and was immediately told they would be closing up soon -.- they asked what I had needed and I told them I was looking for a new water pipe. Told them I had about $350 to spend so they took recommended me some good class; ended up choosing a cool one for about $125. One worker Spencer was such in a hurry to get me out of there that he wrapped up my water pipe so fast I didn't even see him do it! When I got home (10 min drive) the piece was already broken!! I went up there the next afternoon to speak with the manger and he was not in so I had to come back the following day. Finally got to speak with a "Manager" this curly haired tall white guy; only to be told that there is nothing that could be done. The piece was clearly never used as it was broken and still tapped and wrapped in the original bubble wrap! I even asked for store credit and he said No. I then asked to speak to the owner and he said no that he will not be calling her because "I already know what she's going to say". The least he could have done is at least tried since I made the effort to come back twice! I have been going to that puff and stuff for nearly 10 years! Bought plenty of product from them but after that experience I will NEVER go back. I was pretty upset being such a loyal customer smh!! read more

Wow, what a bunch of Dicks. Spoke to three different people at three of their locations. When asked what Hydroponics kits they carried answeres ranged from "clueless" to "why are you bothering me" attitudes. Hope they go out of business and make room for someone who cares. read more

POOR QUALITY PRODUCTS AND POOR QUALITY OF SERVICE. What a terrible mistake I made going here! Absolutely zero customer service! I bought two pipes that after tax cost $41.11 and ended up getting charged $49.28. The kid that rang me up verbally told me he was going to charge me $41 and asked if I wanted a receipt, I told him yes and all he gave me was a credit card slip that had my total (which I made the mistake of putting it into my wallet without looking at, and later found out from an employee he was supposed to give me an itemized receipt too, hmmm I wonder why he didn't?). After looking at my bank account the next day and realizing I had been over charged I called immediately. The girl that answered the phone was was rude and clueless about what to do and told me to call Chris at the Dallas location ( I had made my purchase at The Colony location.) I told her that I was on my way to work and would call him tomorrow and her response was "No sweat off my back, if you wait you might not get your money back". She really didn't seem to care that it was their fault and not mine that I had been over charged. So I called Chris and he was nice but had no idea what was going on and said he would call them then give me a call back. Well, I never got a call back so I called him back the next day and he said "they should have refunded it" I told him it hadn't been and he said he would have to call them again. After he called them he called me back and tells me that I have to go back into the store for them to do a refund. I went into the store the next day and although the girl that helped me was very polite she had no idea how to do a refund because she had never been trained on it, apparently they DONT do refunds. Well it's not like I was returning anything I just wanted the money that I had been over charged. I waited for 45 minutes for the girl to try to figure out how to do a refund. She suggested several times that I take an in store credit but honestly I didn't want to spend any more money at a business that has caused me such irritation. After about 45 minutes she gives up and tells me that they will call me and do it over the phone. That was about a week ago and I still haven't heard from them. I finally called my bank today and they refunded the $8.17 in 5 minutes. And to top it all off, the two pieces that I bought suck. One was a bubbler and the downstem isn't even long enough to reach the water unless you fill it up so much that it over flows and the hand pipe that I bought had loose shards of glass in it. Moral of the story, don't waste your time or money here. POOR QUALITY PRODUCTS AND POOR QUALITY OF SERVICE. read more

Fucking TRASH! I bought a pen for my wax this past Saturday. I put it on the charger for about 20-30 minutes. The pen only shows light when it's charging. But after that, you've got a useless $15 pen in your hands. Now this place doesn't do exchanges because they need their money. Which is cool but damn man you can't sell my equipment if it's not WORKING. SO.... I just left about 25 minutes ago, I bought a $9.73 pen from this LOCATION... a whole day later... and this pen doesn't even light up at all!!! Guess what I am? SCREWED! Out of $25 that I no longer have. Stop ripping people off if the shit is not working! read more

Very bad customer services, I will never go there again! I get it that this is a smoke shop but one of the guys seemed like he was high and quoted me a wrong price and when asked what was the right price he said I just texted the manager he will get back with me in a few hours the. Tells me I can come back... told him its kind of hard for me to get there and asked if he can call but it seemed like him calling to check a price wasn't really important to him... I'm thinking I'm ready to buy now.... needless to say I was never go back to the shop read more

DO NOT BUY ANYTHING FROM THIS PLACE. I purchased the TOP EVOD electronic Vape this past Friday May 25, 2018 from this Puff & Stuff. When I got it home it I came find it did not work. I could get it to power on but it would not Vape. I took it back to Puff & Stuff the very next day and they told me that I could it clean it up with a Qtip, re-fill it and to make sure you prime it and if it worked then great if it did not work then I was out of luck. I will tell anyone i know not to go there not buy. The worst customer service. It was not expensive but the point is i work hard and when i buy something i want it to work. If it doesn't then i expect the store to make it right. DO NOT BUY FROM HERE. read more

Bought a water pipe from these guys on a Wed. night, visiting my girl in Dallas. We go to fill it up and the glass is defective, there's a hole in the chamber next to the inlet that just dumps water out. I go back on Saturday to get an exchange. They tell me, Sorry, if you'd brought it back the next day we could do something, but it's too late now. What? I ask. Here's the receipt, your product is defective. Please exchange it, at the very least. Lemme take a look in the back, he says, and takes it back. Next thing I know a manager is up front. Sorry dude, we aren't taking anything back. I don't want you to take it back! I want an exchange for defective purchase! Sorry, dude, it's been used. WHAT?! I ask. IT CAN'T BE USED! IT DOESN'T HOLD WATER! Sorry, bro, smell it. I smell it. They've splashed bong water into it. Get outta here with that used pipe man. read more