Awesome customer service ( shout out to Mark) and they are open 24/7 hard to beat. Give him back…read morehis manager position.

jennifer/jessica/jasmine whatever her name is took my money and claimed to not receive the payment,…read morealso claimed her drawer was going to be short, tried to have me pay DOUBLE! her manager told her not to give me my product even though my account is missing the money. DONT SHOP AT THIS LOCATION! NO REAL CUSTOMER SERVICE. They wont give you what you pay for! They will take your money and not give you anything!!.

Jordan and Chicago were very helpful customer service was amazing very speedy service would…read morerecommend this smoke shop

No services rendered. no refunds for products for products that do NOT WORK etc and it was tried in…read morestore and NO receipt was provided and NO they did not attempt to make any resolution before I left or when I returned. - I am shy and try to be nice Explained : second time coming in had quick chat w girl regarding kratom product id like but understand they can't have everything on hand everyone asks for; as i try to check out (vape) i notice and ask politely that she exchange my product bc it was leaking straight out of the box, that was a NO. Product quickly began not working and came back next day was told did not give any refunds and shut out.

its my first time going to this shop and can say am very disappointed after getting home and try…read moretheir D10 3CHI thc product and almost feels like all the wellness posters and the service is just a type of propaganda, a way to sell you because this product taste like the oil has oxidized with the coil or metal , never have I ever tasted a blue dream cart that taste like metal and nor shouldn't any cart ever and even burns my throat when smoking it for the first time and it shouldn't look cloudy either. I called and spoke to the lady and she said that there's nothing she can do because "its still smokable" and now have to wait 3 days till Monday to speak to the managers , they Had no problem taking my money then but not hint of help nor even a discount was offered . Would only recommen to people who don't care what they are putting in their body . Expected more than this 1.5/10

Just moved to an area looking for a vape shop. Saw the good reviews on this one was close to where…read moreI moved and decided to go in . I am so glad I went there. As I am new to vaping, and a wonderful lady named Kitty. Cleaned my vape so I had a burnt coil she replaced it install a new one for me and gave excellent recommendations to vape salts. This place will always get my business. Excellent customer service and great selections! Thank you for a wonderful experience. I look forward to being a longtime customer!!

Hard 8 Vape is a life saver, seriously! If it weren't for Eric and Josh I would probably be smoking…read more3 packs day and coughing up gelatin lungs! Not the most desired super power by any means. In all seriousness, I met Eric when he was managing a local watering hole, mentioned that I needed to quit smoking (like so many smokers do) and he told me to come see him at his shop. I had given vaping a few trys and it never really stuck but once Eric introduced me to Kryptonite I haven't looked back since. The shop is awesome, it's not like most vape shops where there are 8 guys sitting around blowing clouds thicker than the smoke at a Post Malone concert which makes it inviting to anyone who comes in and both Eric and Josh are helpful and attentive. I highly recommend this shop to anyone looking to kick the habit of cigarettes!

Update Dec 2025 from Google! So all I can say about this…read moreplace is they are an absolutely legit and legendary local vape shop to the area, and I continue to come here for their great selection and some of the deals they have! The people that run this place are always very welcoming and fun to chat with! I always feel kinda bad buying from their sale shelf when I come in usually, but they always got smiles on their faces and are very helpful and knowledgeable with whatever questions you have about their products! I have so many good things to say about this place! I cannot recommend this gem of a local store enough! Thank you for being here in Arlington!

A follow up with Rickey since he was in. Found out that he had been sick and the person I was…read moredealing with was actually the owner now. Should have known. Great all they way around no matter who you deal with.

Got a vape it burnt the first few hours. Went and got another one did the same thing. Went back and…read moregot a different vape and she gave me the wrong flavor. Over it and never going back.

The most amazing find! Went for the opening special and was not disappointed! Was totally taken…read morecare of given great and honest opinions and suggestions on products. Great prices and a giant assortment of vapes and smoke equipment. Definitely the only place I'm going to get my vapes from now on! Why go to the gas station when you can get amazing customer service and all the brands you really want from someone who actually knows what they're talking about?!

So helpful and friendly. Always - ALWAYS - know their stuff. I ask so many questions every time I'm…read morein and they never get an attitude like some other shops.

the cut leaf pre roll product that was sold to me yesterday is definitely decarbed, without a…read moredoubt. It's crumbly, brown, and does not get me high. I usually Last two days from a preroll, I smoked this one in one night and was still needing more. Advertised as premium flower, the pre roll itself came as if it was tampered with, almost as if someone had opened it, filled it with decarbed weed, and poorly tried to twist it shut (poor twisting to reclose the j gave it away). im not sure if their entire line up is like this but a shop that sells this stuff is not a shop worth spending your money at. For what's it's worth the person working was very helpful. Just not the product you would want if you are looking for thca with its full potency.

New management! I went in looking for some novelty birthday gifts. Abhi was very helpful and…read morefriendly, and definitely knows the products. He was able to help me based on my needs. They had some specials, and he even threw in a bonus... Freebie! I didn't have time to shop the whole place... But they've added a romance section! Definitely worth stopping by!

Luxor is my go to. They have the best juice. The products here are good quality. The staff is very…read moreknowledgeable and helpful finding which product is best for you.

great service. new to vapor and they helped me pick the easiest and best products for my need…read more excellent service. AND they make a great homemade nicotine liquid that was perfect. They had all the big names but I loved their homemade liquids.

Haven't been out here in a few years. Wanted to check on job opportunities. While here, I also…read morepurchased three cigars. Prices were comparable. Herb and the other staff members were great! We talked about old times. What fun! Please shop here!

This was my first visit to Tobacco Lane. The overall experience was Amazing. Charles was so kind…read more My friends and I came in as novices. Charles was able to ask a few simple questions and we were able to get the cigars we wanted. He also gave us some cigar education 101, which was sooo helpful. I felt like the prices were good. There were some lower priced cigars and some that were more expensive, so it looks to encompasses all. Charles we appreciate your outstanding customer service. If your an OG at this or brand new like us, you have to come see Charles at Tobacco Lane. It will definitely be an experience.