puff n stuff has the freshest backwoods no cap also have the cutest selection of bong and pipes and people here are super helpful read more

Bought a water pipe from these guys on a Wed. night, visiting my girl in Dallas. We go to fill it up and the glass is defective, there's a hole in the chamber next to the inlet that just dumps water out. I go back on Saturday to get an exchange. They tell me, Sorry, if you'd brought it back the next day we could do something, but it's too late now. What? I ask. Here's the receipt, your product is defective. Please exchange it, at the very least. Lemme take a look in the back, he says, and takes it back. Next thing I know a manager is up front. Sorry dude, we aren't taking anything back. I don't want you to take it back! I want an exchange for defective purchase! Sorry, dude, it's been used. WHAT?! I ask. IT CAN'T BE USED! IT DOESN'T HOLD WATER! Sorry, bro, smell it. I smell it. They've splashed bong water into it. Get outta here with that used pipe man. read more

The first person to review Puff N Stuff is incorrect. They do sell pipes, water pipes, and other related "HEAD SHOP" materials. In fact, they even sell beer and have a decent variety of wine. It is also part sex shop, part jewlery shop, like other places like this. They selll clothes, T-shirts, band propaganda and much more. The layout is large compared to most head shops, with a very nice variety of low end to high end items. I enjoyed my shopping experience there and so did my girlfriend. The staff is very helpful and there are enough of them there to help yah out when it is busy. I am a repeat customer and will continue to be because it is close to my house. read more

The employees try to sell all their items without either full knowledge, false knowledge, or properly testing the items. Products are also over-priced. Some of the staff have a bad attitude and we're extremely rude and unhelpful. Products in stock were faulty and the store and it's staff overall make it an unpleasant experience. read more

Horrible customer service. I got ripped off by a bad product sold from a shady store. Bad.

Something's different about the store lately. Maybe it's paranoia or staff turnover, but the employees have been more anxious and disagreeable the last couple of times I visited. I hate to downgrade their rating, it's still the best shop in Dallas, but it's just not as friendly as it used to be. They're also out of stock on more items. read more

I initially came here because Gas Pipe didn't carry the saliva toxin mouthwash I wanted. I was pleased to get that and when I checked out I bought some blackberry Juicy Jays. Thomas brought out two selections for me, king size and regular size. I touched the regular ones and told him I wanted those. It wasn't until I got home that I noticed he charged & gave me the king size ones. I was very disappointed. I called the store and told them what happened and what I basically got was an 'oh well' They told me I couldn't return or exchange them due to their policy. This was a massive inconvenience and I will not be back. read more

Great selection, knowledgable if arrogant staff members, they have great American made glass, I don't care if the staff member helping me is from Colorado and I really don't care to be called out on my smoking habits, you smoke your way I'll smoke mine. I've been to head shops large and small all over this great nation and in Canada and never had a salesperson just exude that his customers are beneath him. I needed a piece in a damn near emergency situation or I would have strolled with my wallet intact, and they do have parts for HiSi and those are hard to find but $33 for a downstem is a huge markup, I know there is a cost of doing business but that seems excessive. So in conclusion, great shop but you will get ripped off by people who are more knowledgable than you that can barely hold back their contempt for you. I even took a friend who I have never seen go into a head shop without dropping at least a hundo, he was so turned off by the staff he only bought his stem and was out. Save your dough and go elsewhere, at least where they are glad you came in. read more

This is just for vap users! Selection sux, service was not great nor were they informational about their own products. They couldn't even figure out how to get the vape I bought to work after spending $60. I'm going back to flavor vapor off mockingbird. Their rock stars compared to puff and stuff. read more

cheapest place i've ever bough djarum blacks! AMAZING!!! very helpful staff also.maybe the best smokeshop i've ever been to. go!

I actually like the Puff N Stuff location in Garland BETTER, they usually have anything I might need with my Vape and extra's, considering that I stopped in the one in East Dallas- NEVER AGAIN, the guy that should've been more helpful was merely RUDE and inconsiderate to anything other than what he felt. VERY COCKY and I simply walked out. I will not spend my money with a RUDE employee. I have called the owner via his business card in the past, he is VERY helpful and apologetic. This locations employee's aren't as nice as the South Garland location!! read more

I sent my girlfriend in to buy a grinder she paid cash the employee said he needed to write down her information and they need her I need to copy down her personal information there was no need for this this is harassment do not go to puff and stuff these people are going over the line and taking people's personal information read more

I give them two stars because they do have a pretty good selection of hookahs but I wouldn't advise anyone to come in to buy one! First off the manager Ben (I believe that is his name) has terrible customer service and the guy Drake that sold the hookah doesn't know anything about the product he is selling. How do you expect to sell someone a hookah and not tell them the details of how it works and how to maintain the product? Don't come here to buy a hookah go somewhere else. Maybe they were just ready to close and didn't care to give good service but no matter what time if your hours of operation are still in effect sell your product correctly!! read more

Extreme price gouging is the store's business model. Save yourself time and A LOT of money - go anywhere else.

A really cool place! One of the guys helped me find exactly what I need! I recommend this place for smoking accessories!

make sure if they tell you that the pipe is unbreakable make sure first. we bought a pipe last night less than 24 hours it broke! Drop it on the table and it broke ! The guy says that it was UNBREAKABLE . Also no refounds no money back what the heck is this! read more

Worst customer service ever. I bought a hookah and the vase had a hole in it. Tried to exchange it but manager was rude and with zero desire to solve the problem. Had to call the owner who agreed to exchange the vase. Manager and employee had bad attitude all the time and after the owner told them to give me another vase their attitude got even worst. I'm not coming back ever! read more

Cool spot. Variety of a lot of things for all kinds of smokers. Hookahs a bit pricier than I expected.

Bought a hookah yesterday, Saturday Jan 27 and set it up once to smoke. Worked great, everything seemed to be fine, and I left it out waiting for everything to cool off before taking it apart. Come back a few hours later and there's a puddle on my desk. They sold me a hookah with a crack in the base and when I went back today to get it fixed, they told me "no returns, no exchanges, we don't do repairs either" and that "there's no way to verify if I damaged it". They bubble wrapped everything excessively when they packed everything up and it went straight from bubble wrap to my desk where I had literally used it once. They told me I can try an auto shop and pick up something to try to patch glass there. Not the point, I've owned this hookah less than 24 hours, I shouldn't be doing patchwork on a brand new product. I get not wanting to exchange a product if someone bought the wrong thing, but to refuse exchange or repair on a broken part within 24 hours is BS. Told me there's nothing they can do. I had previously bought 2 hookahs and all of my flavors/coals from them over the last 5 years. Last time I buy any of my supplies from here. read more

listen yall, these people are awesome. super friendly, knowledgable, and helpful. you can get a brew, a snack, a blunt wrap, a spray can (best quality and good prices), and a sword if you want. how much more does yo a$$ need to hear? read more

This was my favorite "novelty" shop when I lived in Dallas. I was literally like a half mile from this place so we were in here a lot. Good selection and the staff was always friendly. I haven't lived in Dallas since 2007, but I'm really glad Puff n Stuff is still open! read more

Cool place, lot of selections. I bought a hookah (eh). Their shisha was good quality.

Great place, you can find there so many smoking products and the stuff is so nice and polite. I got my E cigarette there and Derek was so helpful, Thank you very much. read more

I come here for "LUCKY STRIKE" cigarettes. Only place in DFW I know that carries them. Every time I step in everybody is cool and ready to help. I appreciated the service so much I was more than happy to find another reason to shop here. Ended up taking my wife so I could get here a new pipe for her bday. Will always keep this place in mind for her & recommending friends. Thank you! read more

Mane Puff n Stuff dallas was the best head shop and the largest lifstyle store i have ever been to. They had the best selection of c-rigs,pipes, hookahs and bongs the best of the best of everything!I couldn't leave without buying a few goodies for myself I waisted more than i wanted but i'm happy products worked great! read more

dopest shop in the southern U. S. of states! You have to reach a certain level before you relize whats "ACTUALLY" happening in this scene, Puff reached that 5 years back, and now shows up to the table with the best QUALITY**SELECTION** PRICES**CUSTOMER SERVICE** VIBE I have ever witnessed! Keep on keeping on guys!! 8)) JM. P!S! -- Garland store actually is really up and coming like a fat bishhh, the selection is growing weekly, and the staff is litterally legendary! just saying! read more

Old 60`s hipster here.Thought Puff n Stuff was the best I`d ever seen for first few years.NOW very sleezy and rude to incompetent staff.one third the cool stuff it use to carry.Never again.! read more

huge array of products and great customer service - every time I've gone in the staff has been super friendly

Puff n stuff has the best selection of pieces, they are pricey but well worth it. The artistic shit is really cool with the exception of half of the staff. for a bunch of stoners that work in a head shop, some of em are pretty stuck up. I've often been greeted by " have we kicked you out before?" If you have money to waste and want a crazy ass pipe go here, but if you get easily annoyed with weird employees, steer clear. read more

Awesome staff, this is my place now. Friendly, knowledgable, welcoming. All good. I read a lot of bs here on this one and completely disagree. read more

I've been to a good number of shops before PuffNStuff, and I was shocked at the service. the second I walk in, I was greeted personally, and the gentleman continued to stick with me through the entire purchasing experience. He was very knowledgeable and gave personal recommendations based on his experience and what I was looking for. They did not have a tip jar ready, but I couldn't leave without letting them know it was the best head shop experience I'd had. I can only recommend this place. read more

Love this store! Everyone is friendly and they remember you. I finally turned 18 and I was so excited to buy "tobacco" products, I walked into the store and was going to buy a pipe and the clerk asked me, "You wouldn't happen to know a George S." I responded, "I would! He is my father." He laughed and said, "He has been coming here for years!" I loved that, good moment and also found out that my dad was a stoner haha. They have a great selection of glassware and I like that people of any age can go in there but only people over 18 can purchase anything. Compared to Gaspipe I would definitely choose Puff n Stuff. Great prices too. read more

These guys have the worse customer service I've come across. They just blew me off and blew $100. Even the long haired manager didn't care that I was insulted and they just lost a sale! I don't recommend this place at all! Very disappointed! Aj. A read more

This place has a good selection of glass weed pipes ..thats pretty much what the store consists of. Its VERY over priced if you know anything about wholesale /business/buying etc. There are far too many people working here and the impression I get is that they are Highland Park kids who smoke weed and therefore that is their claim to being 'cool'. In actuality they seem VERY scared to be working this neighborhood and that shows by the annoying way that they eyeball you as if you could steal anything from the LOCKED GLASS CABINETS. They also ask you after 2 seconds of being there if they can help you. THERE IS NO BROWSING here and thats evident by the buzzard like behavior of the employees. Basically , I only go here as a last resort because I hate being followed or watched as I shop and I hate being asked if i need anything in a one room store. The negative vibe from the employees is sure to chase you out every time..it always does me! It would make much more 'business sense' to have whos ever parents opened the business for them hire one security guard to police everyone so that all 10 employees dont have to eyeball the customers. YES, there are several employees at any given moment in this VERY small store and they come across as snotty preppie kids trying so hard to be cool but due to upbringing ..not quite mastering the art. I say , as a last resort ..go here..if you want a pleasant welcoming relaxed vibe while you shop..keep going to the gas pipe or other customer freindly stores. Customer service is NOT a priority at this place I can assure you and Im old school ..thats the first thing i look for. read more