We will not be back to this place.... My bf ordered beef nachos and a order of cheese sauce with chips. I ordered a burrito with shrimp, octopus, a whole poblano, avocado, shredded cheese all inside the burrito. I also asked for a lot of limes on the side. They came out after we took our order to go so he could check on it because he asked me numerous times about the cheese I wanted. I had said I do not want anything on top of my burrito and hate the liquid cheese. The person who made my burrito used the liquid cheese, similar to nacho cheese consistency on top. No shredded cheese inside. So they didn't give my bf his cheese sauce he paid for. My burrito was nasty. They didn't put a whole poblano, the first half of the burrito had a few small pieces of poblano, barely any octopus, no shredded cheese inside, they didn't give me any limes. I HATE this crap cheese sauce that "mexican" food places use in Tennessee. Legit Mexican food places don't use this fake liquid cheese. My bf said his nachos were good. Problem is.. I was on the toilet all night because of this cheese. I say this because it was the same cheese they put on his nachos and... he was sick to his stomach for the rest of the night and then he had his turn on the toilet. read more

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As we wend our way to Florida, we spend the night in Bristol for one main reason. This restaurant! (The Hilton Garden Inn hits all the marks too, but as I have nothing to add I'm not updating that review.) My husband ordered five enchiladas each with a different stuffing. While delicious, unless you haven't eaten since last Thursday, who can consume so many enchiladas?! I shouldn't talk. The house special quesadilla -- always excellent -- is a lot of food. Ever resourceful, I took half back, put the chicken and peppers on a bagel and ate it for breakfast! (Note to self AND my husband: next time let's split one and maybe forego the steak and chicken. Chorizo and shrimp?!) Moving on, the salsa bar is great with smooth, chunky, mild and spicy salsas. That's not counting the warm bean spread brought to the table with their thin and crisp chips. Our margaritas -- $6 each -- are not only good but pretty, topped with berries and a flower. Here it is, Monday night -- not a typical going-out day of the week -- and the place is busy with locals. Pretty good testimony to what's become one of my favorite Mexican restaurants. read more

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First time visitor on a quiet afternoon. The menu was large, beer was cold, and the food was okay. Nothing really stood out and I would probably return but it's a not have to read more

I was there during lunch the restaurant was very clean and inviting. Our waiter was quick to our table asking what we would like to drink. My daughter ordered the salmon salad it was beautifully plated and looked amazing. I ordered the Cabo shrimp soft tacos. These tacos were the best tacos I have ever eaten. It was served with a tiny bowl of black beans that were definitely home made because of so much flavor. It's been a few days and I'm already craving those shrimp Tacos. Cannot wait until we visit again. Sunni read more

Another great meal at Puerto Nuevo. Fajitas were just right. Great server (Maria) who took care of every request. Best Mexican restaurant in the Tri-Cities. We will be coming back again and again.... read more

Ambiance- regular restaurant nothing too special about but nothing wrong with it Service- excellent, staff was very friendly and they came around to check on us often Food was delicious too- I got the fajita lunch special for $10 and good price read more

Puerto Nuevo - Lunch special fajita - Mexican Near Me - Bristol, Virginia

We visit family often and every year this has been our place to go for Christmas lunch! Great service,and food.

Earnestly shocked that this concept has been successful based on my one & only visit (won't go back). The food was lackluster, devoid of any real flavor/seasoning. The atmosphere is loud due to the refitting of the space. Proud supporter of local restaurants.... Just not this one. It doesn't measure up to several other options that are well-established in the area. read more

Location in a strip mall in Bristol, VA. It was big and popular. The prices were so inexpensive and the food was outstanding. The service was ok but wasn't attentive. We had to search for our waiter to get his attention. A basket of chips and sauce was served. We ordered: 5*Fajitas Del Mar-it included scallops, fish and shrimp. It was served on a sizzling skillet along with onions, peppers, and tomatoes, rice, beans, lettuce, guacamole, sour cream, and 3 flour tortillas. The portion was huge , it was enough for two people. scallops, fish and shrimp were cooked perfectly, very tender and tasty. I would order it again. 4*Vegetarian burrito: was pretty good. read more

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This place was great! We were staying in the area for an extended period and we went back many times. The food was absolutely excellent and I must recommend the Michelada it was over the top and one of the best I've ever had. If you're ever even close, do yourself a favor and stop by as you won't be disappointed. read more

Puerto Nuevo - Incredible Michelada - Mexican Near Me - Bristol, Virginia

hands-down, the best Quesabirria tacos I've ever had. Service was outstanding as well. Restaurant was clean and everyone was very friendly. Bristol you should be happy to have a restaurant like this in your town. If you're not supporting these people you should they're doing an outstanding job! read more

Porto Nuevo Dip appetizer is a must try! Camarones a La Diabla was a little spicier than I expected (but still not too bad) - all the food was very well prepared and executed. Simply delicious. There's a salsa bar for your chips with different types of salsa to try, each of them taste very well made, none of them tasted like mass produced goyslop. Servers are attentive to the guests, knowledgeable on the menu and good for recommendations, would definitely eat here again. read more

Puerto Nuevo - Camarones a la diabla - Mexican Near Me - Bristol, Virginia

I'll start by saying I am not a big fan of Mexican food. We have eaten at both locations (Abingdon and Bristol) Both restaurants were very good. This time I got the seafood fajita (shrimp, scallops and fish) on a sizzling plate of peppers, onions and tomatoes, except I substituted the tomatoes for mushrooms. As another review said...the seafood was cooked perfectly. I also enjoyed a top shelf margarita. My partner got the La Superior...I think it was a burrito and it's the same meal he had In Abingdon. We sat at the bar in both places and had great service from both bartenders. The restaurants themselves are a little too bright for my taste, but clean and comfortable. We will probably just go to the Bristol restaurant because it's closer to us. I definitely recommend either place even if you aren't a big fan of Mexican food because the menu is huge. read more

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This was the only sit down Mexican spot I could find when I moved here and it was good. Visited multiple times, but the last time I took my entire work team and anyone that ate beef ended up with food poisoning including myself. It was awful! Other than that one time the margs are good & tacos are my go to! read more

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Our party of 11 ate here in late December 2024. The cheese/bean dip and salsa bar were good and recommended by locals. Food, overall, was good although I thought the chicken in enchiladas was a bit bland. Place was busy and popular with good beer and nice atmosphere. Puerto Nuevo In Banner Elk has much better food and friendly/professional staff than other places, esp Holy Smokes/W Wolf Lodge on Beech Mtn. HSmokes /WWL had weak food (BBQ, sandwiches /fudge, absurd prices, and unprofessional staff. Mike at White Wolf actually berated a teenager over the phone after WWL staff lost receipt and manager Trisha makes up fake reviews on Yelp and other sites. How can you trust food when they fabricate reviews to trick customers? Avoid Holy Smokes/WW Lodge. Eat at Puerto Nuevo instead. When you want to eat, especially Mexican while at Banner Elk/Beech, go to Puerto Nuevo. Nice atmosphere and solid Mexican at fair prices. read more

Excellent service and friendly, they went above and beyond at the restaurant at St. Paul VA but the Bristol location is the same large salsa bar loaded with different hot sauces along with the great smooth salsa. Tried the great soup at St. Paul tasted good but a little bland so I took it home and added lime juice and more heat, 4/5 for soup. Got the ACP and Fajitas at Bristol and they give you a decent amount and has a good amount of cheese sauce on the ACP, will be back it's a good Mexican place just a little bland u can fix with pepper and salt and the place looks upscale with best service I had at Mexican restaurant. read more

Food was great. Nice solid Mexican restaurant in Bristol. Friendly staff. Great ambience. Food is well seasoned and is generously portioned. Def recommend. read more

Puerto Nuevo - Puerto Nuevo Quesadilla, queso on side - Mexican Near Me - Bristol, Virginia

Good food , prices, cleanliness and decor. Our first time dining here and the menu was extensive. Hard to decide what to choose what to order. Food was above average and service was pretty good. Good salsa and dip. Of note is that the tortilla chips were hot and fresh. I did get a lemon on my iced tea glass that was ordered without lemon (that happens almost 50% of the time to me no matter where I dine...). I also had to ask for a few things along the way that should have been automatic. Also of note were the clean bathrooms. If I could give a 4.5 rating I would. We will go back again. read more

Our club was meeting at the Puerto Nuevo restaurant in Elizabethton,TN the fourth Tuesday of every month. We will no longer be eating there because the staff refused to turn down the music, our room was supposed to be private, and they put another party in the room, staff service wasn't very good and they were not very attentive to our needs. We refuse to go. read more

Awesome service, awesome food. Fast service. Really nice employees. Generous portions of food. I'll be coming back next time I come through

I give this place three stars because both service and food are variable, although service more so. On last visit server took our order and a runner brought out food. We never saw our server again until another server happened by and noticed our drink glasses were empty. This was 20 minutes after we got our food. We still go there occasionally, if in the neighborhood, but would never make it a destination if going out for lunch or dinner. Just nothing special about it and the atmosphere is simply bland. read more

The food was so good. I highly recommend this place. The fajitas were delicious. The service was great

Dined here while staying at the General Francis Hotel. Great food. Tacos were amazing. Guac was great. Salsa bar was a nice touch and mango salsa was wonderful. read more

Puerto Nuevo - Carnitas, asada, and Al pastor tacos yum - Mexican Near Me - Bristol, Virginia

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Wifey heard about this place from an acquaintance who lives past time in TN and part time in Southern Mexico. Believe the great reviews. PN is legit for both seafood and Mexican food. We had great service and the portions were enormous for the Seafood Platter and Mexican Tacos. We tried several things and they were all very good. What we had and saw was Mexican food, not Tex-Mex. This is an important distinction for many, so I mention it for them. Me? I don't care as long as it's delicious and there's plenty of it! One year into Covid and they have the distancing, masks & gloves, and even plenty of large mandatory gloves at the salsa bar. We're both vaccinated so this was one of our first trips out to a sit-down meal. read more

Wow-- great Mexican! Fresh salsa bar, waitstaff excellent, best we have had in a long time!

OH YEEAAAH... this place is banging.. this review is for the one in Abingdon, Va.. for whatever reason YELP isn't showing it!! But here the review: We got the lunch Shrimp platter .. $12.95 .. boss big butterflied shrimp perfectly battered and cooked.. PERFECTLY.. crunchy , perfectly golden brown and still moist inside.. the chefs know what their doing!! We also got the grilled shrimp fajita platter .. also banging. The welcoming nachos were warm and the quest dip was very good .. a good change up from tasteless salsa some mexican restaurants offer with the welcoming nacho plate. Service was fast and friendly.. MOST OF ALL CLEAN.. the kitchen is open, i grew up cooking in kitchens.. the chefs are doing things right! CLEAN, FAST, DELICIOUS AT A GREAT PRICE! give this place an opportunity to serve ya I'll be back!!! read more

Puerto Nuevo - Shrimp Fajitas - Mexican Near Me - Bristol, Virginia

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We reported to waiter and manager that our fish meal was rotten and should not be served to anyone else. The manager was infuriated, disrespectful and informed us that they would continue to serve the fish, regardless of our warning. We are both sick now. DO NOT EAT HERE read more

We were traveling when we spent the night in Bristol and happened upon this restaurant. Chips were served with a bean dip but they have a salsa bar so you can pick your dip depending on your taste. Our meals were served promptly. It was excellent and they were fairly large portions. The house margarita was the bomb! Would definitely eat here again. read more

Food was excellent. Loved the dip that came with the chips, and the salsa bar is a nice touch. Glad we found this place while traveling through! read more

Puerto Nuevo - Combination #7: 1 enchilada, 1 chile rellano, rice, and beans. Really tasty! - Mexican Near Me - Bristol, Virginia

Very welcoming staff with some good food. They serve their chips with queso and refried beans. They have a salsa bar with a great selection of different types of salsas, everything from mild to extra spicy. We ordered the Tacos de carne Asada and Chili Relleños. The steak was tender and juicy. The Chili Relleños were very delicious and would definitely recommend for those who want to try a little something different. read more

Puerto Nuevo - Chillie Rellños - Mexican Near Me - Bristol, Virginia

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Great Mexican cuisine! The complimentary chips were really thin and light but had great flavor with the queso sauce. Our "medium" margaritas were large by most restaurant standards and were also delicious. We ordered the steak/chicken fajita dinner for two. The delicious portion was also so generous that we brought 1/3 of it home! Just off I-81, give it a try if you're making a trip by there! You won't regret it. :) read more

I'm glad that I followed my business partners advice to try this place, even though it involved breaking my ironclad rule to never try Mexican food East of the Red River! This place has a broad selection of Tex-Mex and Mexican food entrees. Everyone I have tried has been terrific. Service is great, the salsa bar adds to the experience and Wed oyster night is a great touch. They also have a sister location in Abington, which I have also enjoyed. read more

The meal was typical Mexican but the setting and service was fantastic. I am in a wheelchair and it was 100% accessible, there are no stairs. There is bar seating, tables, and booths. I've been twice and the portions are huge. There is a salsa bar and your table will get chips and bean dip. Puerto Nuevo is a little pricey but the setting and service are great. It's located in an old Outback. read more

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We stopped here on a trip to Nashville. What a pleasant surprise it appears to be in old Outback restaurant , which is now a Mexican restaurant. The food was excellent, portion sizes were enormous, and the drinks could use a little more alcohol. Since we travel in Nashville often, this will become a regular stop. read more

I'll start this off like this NEVER ORDER SEAFOOD FROM A MEXICAN RESTAURANT!!!! Me and my wife wanted to try something different and ordered the snow crab. She got her own order and so did I. It came with sausage,shrimp and corn plus the snow crab When it came out the claw only had 3 legs on it and they didn't have meat in them what so ever!!!! We told our waiter and he want to go grab us some more but only brought use out one claw to share and still only had 3 legs on it and still no meat!!! Plus on top of that our cheese dip was ice cold still had chunks of hard CHESSE DIP in side of it. Our drinks was flatter then the table was seating at. just expect more for the price of $117.00 read more

They do not respond to your bank for fraud! The wait staff continually tries to steal TIPS! They write in a different tip amount and hope you don't notice! Second time this has happened in less than 6 months! read more

Love this place this is our go to. The food is amazing the staff is friendly and we get in and out pretty quickly. Audrey and I love coming here as often as we can. read more

Love the ambiance and service. Great place to eat with friends and family. The manager is wonderful.

Favorite Mexican on the entire area. Always delicious. Great salsa bar. Lots of options for lunch and lots of seafood options. Large portions. read more

Pros: *salsa bar has a great variety and tastes fresh *large menu selection *restaurant and restrooms were clean *seating and food were fast *average casual dining prices Cons: * food was overall bland *the only thing that had flavor besides the salsa was the white cheese sauce(queso) which had a very weird almost candle like taste....that's the only way to describe it * their taco salad bowls taste generic and store bought *sodas barely have flavoring it's mostly carbonated water *server seemed to rush us, he brought us our 1st refill in a to-go cup without being asked and dropped the check right away Overall: we were very disappointed. I hate giving bad reviews when I feel like places really mean well, but I feel like I wasted time and money here and was really let down. Will not be going back. I suggest going to casa Mexicana on the volunteer parkway or la caretta at the pinnacle. read more