Hire a new assistant pharmacy manager, Will A. Was right on in his review . Our family will never…read moreset foot in a Publix again
My physician sent a prescription electronically, it was for a controlled substance. We were told the prescription would be ready in a week. 8 days later, my wife goes to the pharmacy to pick up my medication and is told by the associate that they do not carry that medication. My wife shows the prescription and how they accepted the prescription. She then ask the associate, why would you accept a prescription for something you don't carry a tell us to pick it up on a specific date. My wife has documentation in her hand, the electronic transcript and prescription.
The associate was flustered and the line was getting longer. The associate asked the assistant pharmacy manager Maria Elena, whom was on the phone like dealing with someone or something else, she yelled down that she didn't have time to deal with that woman and echoed what the associate said.
When my wife came home fuming and upset that she couldn't get my medication for the pain I was in following a spinal fusion.
I became livid, not about the medicine, but how she was treated at a store we go to for our entire family's prescription and shopping 2-3 times a week, guessing we spend about $50k a year.
So being livid I called Publix headquarters, good luck getting someone on the phone with a pulse. I finally did and there solution was to have Maria Elena call to find out what happened. She had lots of questions, but when I told her the rude associate in question was her. Her tone immediately changed into the rude person that spoke to my wife. She said it never happened, it's not her nature to be rude to a client, but here she was on the phone being rude to me. She insisted it wasn't her. I then asked, is there another assistant manager , older, heavy set with thinning hair, as you can expect, that didn't go well and she dug in harder and said my wife was mistaken. I then said, there is 2 sides to the story, one with nothing to gain and the other defending bad behavior. So I said, if you are telling me the truth, then you're telling me my wife made this up and is lying to me. Her response was you are putting words in my mouth , I said no I am not. If your story is true, my wife lied. But I know my wife, she fought for my prescription and held up the line. I said mam, you are a rude person that has no place in the service industry, you were to call me and apologize, instead, she treated me just like my wife.
Well PUBLIX, i know your a big corporation and we used to love shopping there, but we are taking our $50,000 dollars a year and going to Milan's, Walgreens any place other than Publix.
Based upon other reviews on this site, you have a problem and folks are growing tired of how we are being treated. We are just the beginning of folks making choices about the way they wish to be treated.
No need to contact me, I have already experienced how you handle your problems. No I don't need a fruit basket or a gift certificate...... there is a change coming and the message is out.
