The latest and greatest Publix opened in the the neightboorhood a few weeks back. Lots of space and parking. Inside is super clean and well-organized. They have everything you can want and the staff is very friendly and helpful. The product is carefully displayed. If you have been to other states and cities grocery stores you know how good we have it. There is also a pharmacy inside and they have a drive through too if you don't feel like going inside. The rest of the new plaza is empty right now. It will be very interesting to see what else moves in. I'm looking forward to what this area becomes. Hopefully shortly. read more

Lottery line and the staff was not considered of my tim. please improve and be respectful and kind to your customer. read more

Publix - Grocery Near Me - Cutler Bay, Florida

They treat their associates like crap want them to slave over a five hour shift they make them put on wet rain coats even when it pouring raining outside also they allow non service dogs inside the store customers are never satisfied.The deli food is never fresh they give there associates a hard time and the women works way harder then the men us women have to bring inside more then five cart and when we go complain about a problem it's never down and it's never no cart inside the store an the lines are always long with on two cashier read more

Publix - The long lines - Grocery Near Me - Cutler Bay, Florida

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The Publix is fine. Not located in the best place, given that the parking situation isn't great. But, that seems to be the case at most Publix locations in South Miami-Dade County. The online orders are also a miss here, to echo another user. If you want to make sure your Publix deli sub is prepared right, just brave the line (or hopefully no line) in person. read more

Online orders are a miss here, even when arriving 10 to 15 minutes after the order is supposed to be ready it's often not. Today I was lied to, and was told they were busy, but it seemed like a shorter than average line. Even if they are busy, it's no excuse to waste my time, in this case 20 minutes of waiting (I finally left) and the time that it took me to drive here. Last time I had a talk with a manager about the issue I let them know that not having the order as promised can essentially waste my lunch time. The whole purpose of this is to save time, otherwise I would use something else. read more

Went to get a premium sub and they were out of vegetables that I wanted. Don't they have a produce department? Also, employees were following the signs posted for the aisles as the customers were not either because of this. Watch yourself while here. read more

This is our neighborhood's food store. Today while shopping I noticed lot of shelf were empty and that the store was looking messy. There was no enough bananas, no publix spring water. Lot of merchandise around the floor awaiting to be put away. When I ask for the manager, for my surprise this was on vacation. read more

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I love this Publix, I really do but when I go to have a sandwich made at the Deli it's not uncommon to wait a half hour. Can't you have more help at lunch time making sandwiches? read more

This is my neighborhood Publix and I have been coming here for years! The store is always clean and the staff is always friendly. I like to compare Publix to the Chick-fil-a of grocery stores. The employees are always cordial and will address you even when they're busy stocking the shelves. The missing star is for the parking situation. There have been one too many accidents and there is no space for the carts to be placed. My car has been dinged several times because of the carts and I was hit once from someone leaving their parking spot. I really wish they could organize it a little better or remove the tree spaces and make something a little smoother. Overall, love this place and really enjoy the great customer service! read more

Dude, talk about service! I was looking at the Stoneyfield (organic) yogurt. I was trying to find nonfat blueberry and was rummaging around a bit to make sure I wasn't missing it and they really were out. When I got over towards the eggs, one of the stock boys who does the ordering said excuse me m'am, I saw you were looking through the Stoneyfield yogurt, they shorted the last order, I apologize for that. We should have it in next time. The attention they pay their customers is commendable. There are a great deal of employees that greet my daughter by name when we come in the store. read more

What can I say? It's a Publix. They usually have what I need, prices aren't the best, but it's literally the closest supermarket to my home, staff is nice enough and helpful enough... everything is well organized and usually easy to find, though most Publixs are pretty standard in their layout ... the mall it's in has a few places to eat around and the parking always has spots, if you don't need to park right in front of the Publix, and even then, you often get one there, too. read more

I really wish I lived closer to this Publix. It's all about the customer service here. I was babysitter my niece and decided to be helpful by going to Publix for my sister, since she was working. I get there and pull Joey from her car seat, by the time I have her out and the car locked there is a cart right there for me. A bagger saw me getting the baby from the car, so he brought one of the carts he was pushing back over to me. I don't come to this store enough to be recognized, but apparently Joey does, every time I saw someone I got "oh, you must be Michelle's brother, hi Joey!". And the final straw was when I got to the car. I don't know if the bagger could tell it was my first time shopping with a baby, or simply did it for everyone with a kid, but he followed me out even though I said I was good and I'm glad he did. The parking lot sucks, it's really angled and the spots are smallish, so when I get to the car and start taking Joey out, the cart tries to roll. Before I have a chance to turn, he has it, and is starting to load for me. This is a store, where everyone seems to go above and beyond. read more

Maybe this isn't fair, but my thoughts on this Publix are biased, because the parking lot is a complete NIGHTMARE. The store itself is OK, the service is OK, but the parking lot is NOT OK. I guess when they designed this shopping center, back in, say...1987 (and i remember when it went up), they didn't anticipate Cutler Ridge/Bay being as overpopulated as it is now. Fair enough, but I can't get past the horrible, rude drivers that flood into that parking lot on a daily basis. People cut you off, slam their door into your car, leave their shopping carts by your car, and are just plain rude. I guess they're angry at having to shop at the Publix with the worst parking lot, too. read more

First, I have to say I love Publix! It is my absolute favorite grocery store, hands down! Even at this location (closest to home), I can usually find what I need. The bakery is great, the deli is fantastic, and most of the employees in the meat and seafood departments are very helpful. I do not typically need to go to customer service counter but on the few occasions that I have, they have been very nice and helpful. My issue is with the lack of customer service in several areas. Customer service in produce and grocery are hit or miss. You can find assistance but they are not actively trying to help. More times that not (especially in grocery) they seemed bothered by questions (hint...stop what you are doing and show me where the item I am asking about is. I am asking because I don't know and you do. Please help me.) and give as little assistance as possible. The last and biggest issue for me is the lack of customer service in the checkout lines. This issue is mostly isolated to the younger cashiers (male and female and not just 1 or 2). If you want to put teenagers at the registers (or assisting customers in grocery) and be the last interaction customers have before leaving the store, train them how to properly interact with customers or people in general for that matter (tip...Smile, make eye contact, say hello, ask a question or 2, smile again and make more eye contact, say thank you and good bye...and at least pretend to like people). Tighten up! Im rooting for you! read more

This is a pretty good grocery store. The staff is relatively friendly and helpful by Florida standards. As others have said the parking lot is something out of a nightmare. Zero cart returns here which is a really dumb design. I just park farther away near the street entrance and spend an extra 30 seconds walking to avoid the maze of inconsiderate morons waiting indefinitely in no parking lanes or camping spots and blocking everyone's way. read more

Ive been to many Publix stores this one is in my top 3 its clean and the staff is friendly only bad thing is the parking SUCKS! whoever designed the parking lot must have been on acid there's alot of good stores in the shopping center so its always packed but cars come out of nowhere so be careful. read more

This is the closest publix to us, the service and friendliness of all employees here is 5 or 10 stars !!!!! But, the produce is a 3 star the meat is a 1 star..... Comparing the quality of items in both meat and produce to the publix @ dadeland it almost seems that this publix gets the rejected quality items from the dadeland publix. read more

This is our local Publix, but we prefer to shop at the bigger Publix on US 1 just past 152nd ST. But, Saturday my wife stopped to pick up a chicken for dinner and asked the butcher to cut it 'spatchcock'. The butcher was confused and another customer told him it's like 'Pollo Tropical'. He obviously had no idea what that was, cut the back out and wrapped it all up. WE had to complete his job and take the rib bones out he should have done in the first place. PLEASE hire butchers with experience in the US! read more

I've been shopping at this publix for 16 years and want to acknowledge Scott Albright!!! He has gone above and beyond to help me and noticed how knowledgeable he is! I look for him every time I shop! I love shopping here because everyone is so nice and helpful. And Kudos to the guy at the seafood section! I dont know his name but I know that he's Asian and sooooo sweet!!! He knows what I want before I know what I want!!! Keep it up Publix Old Cutler!!! read more

This place has good and bad. It's better than my last publix but still not up to par. Shelves are always stocked with the exception of a couple of sale items but I blame the couponers. There is a good meat selection although I don't always find lamb chops. Deli is normal speed. I have had a case of the missing pre-ordered deli meats but again, maybe the customers. Fruits are fresh and bakery is well stocked. Now, the lines here can get crazy and I seem to always hear a call for cashiers which never really seems to help. Shopping carts are scarce. Parking lot is awful! It's not big enough for the center and it's on a slope so don't let your carts go or you're in for a run and a possible cart crash. Pharmacy is pretty speedy and lottery lines are always long. read more

Portia was really nice and help us celebrate my moms birthday, thank you to her we had a great experience.

Pharmacy at this Publix is horrible. Next time I will be going to cvs. Takes more then an hour and they have one rude employe

This is my local Publix...I live right around the corner from it. If it wasn't located so close to my house I would probably choose to go to a different location, not because the inside of the store is bad or anything. As a matter of a fact that store is pretty well kept on the inside. The reason why I would go to another Publix is because the parking at this Publix sucks....especially if you go during peak hours after everyone gets off of work. Sometimes I feel like driving down to the Publix thats on US1 and Eureka but this one on Old Cutler is just so convenient because I could ride my bike there if I choose to. read more

My fave publix close by. Staff is friendly and helpful. Store is very clean. Parking lot is truly a nightmare. You can't see, no one pays attention - horrible. Park as far from the store as you can, get a blocks walk in and reward yourself with key lime pie from the bakery. Out of all the publix in the area, I will still only go here even with the bad parking. read more

I like my Publix and scoff if I have to go into another grocery store. People are always so helpful and friendly in this store. It's clean, stock persons are polite, produce and meat personnel smile at you and help you without being asked. It's never a mess and even the security guard they have in the front smiles and greets you when you enter. As everyone else says, the parking lot is terrible. So terrible that I once strayed from my beloved Publix to go to the location on quail roost and us 1....it wasn't terrible, but it wasn't the same. :) read more

This Publix today was pretty impressive. Not too many people. The staff is so friendly and helpful when you can't find what you're looking for. They even anticipate your needs when they sense you're having issues and you can't find your item. The store is clean and well stocked. My only issue is the parking. It's hard to find a space. I believe the town is relocating this Publix to accommodate the need for more space. This area is growing substantially. read more

Very worst Publix I have ever walked into in regards to service. online orders are never ever ready from the deli. Staff is rude and unapologetic. there is a blonde short haired manager who is beyond rude. the only publix in Miami that says they can't give out quarters. Also has the most poorly designed parking lot ever. read more

I love this Publix. Always hace what I need in stock. Great deals. And the staff is friendly and very helpful.

This is my favorite Publix to shop at. It has way more variety than the other 3 close to my house and the renovations they recently did makes this Publix more appealing to the customers. I'm giving this Publix a 4 star because the parking lot is horrendous! read more

My favorite place so clean and friendly. I refuse to go anywhere else, but Publix even if I have to drive a little bit more I don't mind ...I love publix !!!!! read more

Until recently this has been my grocery store. I shopped here at least every other day for close to 20 years. What happened? It seems that everyone is to busy (a few exceptions) for customer service. I came here with a broken foot and a bagger refused to help me even when asked by another bagger who was taking out another order for the customer in front of me. I guess she needed to go to her favorite cashier, she wasn't busy when he asked her. read more

Let me first start by saying I LOVE PUBLIX well this publix and i have high standards for this store so i was sad when i went in yesterday afternoon and it was no chicken ready so i had to go somewhere else to eat well i hope this doesn't become a continued thing. On the upside tee tee and debbie and V etc associates are awesome they are so helpful and polite read more

This is the closest publix to my house and although it is a convenient distance, I would rather drive to Palmetto Bay. These people have the worst customer service ever! I placed an order on line for a sub special of $5.99. I get a call back telling me that they ran out of white bread and only have multi grain and wheat bread. When I call back to ask for multi grain they tell me they ran out. I asked if I could get a wrap substitution instead, and the worker tells me that I need to ask the manager. The manager was rude and unsympathetic and flat out said "No, you cannot get the wrap for the special". I've been to other Publix stores that would just make the exception since they ran out of the product. I am never coming back to this publix again. read more

This publix is near me and conveniently located, however, I always drive a bit further to another publix that is more organized and customer friendly. The parking at this publix is an absolute disaster. You can never find a parking space. The other issue that continues to arise has to do with the deli department. The online orders are rarely ever ready at the time promised and you end up having to wait in line to get your online order. I only go to this publix if I only need 1-2 items. Other than that, I take my business elsewhere... read more

Ordered sub platter and Cubanito platter for Christmas Eve....what crap!!!! Would give '0' stars but can't! Sub platter had no cheese, no lettuce, no mayo or mustard. Just meat and not much at that. A complete rip off!!! Publix just keeps stealing people's money. Will never do this again!!!! Neither should you!!!! Merry Christmas! (Publix located at 20425 Old Cutler Rd, Cutler Bay, FL 33189) read more

Tawana in Deli has ruined her Deli team this is not my first complaint about them but it's the 1st I'll share. It takes 50-45m to get anything done there? These employees constantly trash talk each other the other day they were laughing at someone's eyelashes falling in food and the employee having to clean up everything? Sorry as a client I do not want to hear this! They show no professionalism decency nor entry level expectation. It's sad. Publix has always delivered higher standards not sure what's going on? After speaking to Tawana today I know where this deli staff gets it from, thankfully a new Publix is coming I hope the management team reads this and declines transfers, it would suck to have these bad apples ruin a brand new place. Sad! Publix we expect more. Check cameras from today, notice customers and the sense of urgency the Deli employees had. You will be shocked!!!! 06/09/18 12noon management should also be held accountable, seems this deli team is insubordinate. read more

This Publix is conveniently located near my home, but that's the only thing "convenient" about it. The parking lot is nearly impossible to enter or exit during peak hours. They rarely have enough cashiers to handle the extreme volume of customers. Also they recently repaved the parking lot to make it "prettier", but they should have used the money to add additional parking. Not best use of funds. I do however give this store 2 stars because the produce employee, who is there almost always, is the friendliest and most helpful Publix employee I have ever met. Always ready to help and answer questions. read more

I was looking for the slim fast i couldnt find it so this girl jamilee dumas i think it was totally helped me find it!!! Such a great worker, you guys should promote her, what an angel read more

I love this Publix. There is actually one closer to my house and I prefer this one just because the staff is amazing! Super helpful and very friendly! Cashiers and baggers always talk and joke with my two year-old and she loves the attention. A lot of people complain about the parking but I've never had a problem with that because since I stay home, I usually go at the times when most people are working or at school... so there's plenty of parking spaces. It is true that the shopping center gets crowded during peak hours (with Florida drivers no less) and that there are no cart return spaces in the parking lot which is weird.... but I don't mind it much because they always have employees picking up the carts. Anyway... that stuff isn't enough to keep me from choosing this Publix. Everything I've ever bought has been fresh and good quality. Never had a problem with any produce, meat, fish, or any other product. read more

SKIP THE WELL AGED FISH IN THE FISH DEPARTMENT This Publix is staffed with very helpful friendly employees and has a good produce department. The Fish Department Manager does seem a bit creepy, but that is not the issue. The Modus Operandi of what I would describe as the aged fish department might most objectively be illustrated by taking a look at the "In store prepared" packaged sushi on display. The rolls without fake crab are packaged on their side. The rolls with the fake crab are turned to hide the fake crab. Now take a look at the strips of "tuna" and " salmon" in the sushi. Look pretty normal unless you buy the sushi and take a close look. I don't know what that " tuna" and "salmon" really can be, but it seems like some kind of reconstituted fish jelly. If you look at the dates on the packaged salmon at the fish department you might see dates very close to expiration. Remember, the true definition of fresh fish is fish that is not frozen and not so old it can't be sold. :) The Fish Department Manager looks like a guy who never saw a fish he didn't like ( unless it was so old he couldn't sell it) A better bet at that store if you need fish and don't want sardines, would be the frozen fish. You don't know where its been or where its from, but the likelihood of having been frozen while still fairly fresh, is higher. One cause of old fish can be when a department manager gets an over ride as is likely the situation in this fish department. An over ride is credit for high sales. Makes discarding old fish really painful to the department manager. The unsavory sushi practices at this Publix may also be practiced at other Publixes. The Sushi prepared in store has the name of a company different from Publix ( possibly to avoid liability) but I contend that the Sushi is a direct reflection of the policy of the fish department. read more