Very helpful in setting up reservation. Again very friendly and helpful when moving out. Heidi was prompt in answering, offered water on a hot day when moving out, and provided assistance as needed. Would recommend this well-run and organized spot to safely store items. read more

They take online payments no problem right ? But can't get ahold of anyone at the property & there's no way to speak to someone

I've used this facility before but the nightmare drama is still there, I needed a temp solution for storage, what a hassle. They plow the lot, that's a total joke. I was informed they plow three feet from the doors so that leaves you about a foot and a half deep snow and ice to walk over or try and pull a two wheeler over. Salt is used on ice and snow, what a concept. Corporate needs to open up the finances for the property manager to get the right plow company in that will clean up snow. The reviews here are ignored by PS Corporate, why bother. The property manager has her hands full when Corporate doesn't listen. My stay there will be as brief as possible. read more

Public Storage - Ice and snow in front of doors - Self Storage Near Me - West St Paul, Minnesota

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Paying $79 for a 5x8 unit that is now advertised at $44. I have autopay in but get calls constantly saying to call them about my bill and have to go in and manually pay even though all the credit card info is correct. Go elsewhere. read more

Heidi, the manager was extremely helpful. I made a major move from Dallas and had 3 appliances to store. I started with a 5x5 unit. After discussing my situation with her she took the time to check dimensions. My things wouldn't fit through the door. I went up to a 5x10. I stopped at the office and she answered all my questions, explained how to use the app. A few days later my things were moved in. The gate feature on the app was slick. I highly recommend the West St Paul location, with Heidi being a mitigating factor on my choice of this Public Storage location. read more

The public storage facility at 415 Marie in West St Paul is very unprofessional...I asked to review the storage facility beforehand and was told no one will be there until 2 pm, well at 2:45 still no one had arrived. The reason I wanted to see the storage unit was to make sure all my furniture would fit... When originally called I requested a 10×10 and was told the 8×12 would be large enough..it wasn't, I left numerous messages for a callback to upgrade to a larger unit...and as of yet have not received a callback. If renting from Public storage, please do not rent from this location. read more

The property manager was nice. It was a bit frustrating at times having a unit here because the phone NEVER gets picked up. It would be helpful if there were lights in the units as well. The trash and the bathroom are always locked unless you ask the property manager for a key which is super inconvenient, especially when she isn't there on the weekends... read more

Beware! Beware! Beware! This place will use "bait and switch" tactics to tell you that the contract you made online is not in the system, because they want to charge you a higher fee! They will tell you, "Hey, we have to rewrite this contract; sorry about that," and schmooze you to sign quickly before you realize that the new contract, "just a formality," has double the fees! And then you are screwed, because when you call the corporate Public Storage Complaint office, they will sweetly reply that they'll have the district manager look into it, but no one will call you back, ever. Then you will write a certified letter to the Corporate Office in Glendale, CA, but they will not answer you either. You MIGHT get a partial refund from your first online contract, but you will never get all of your money back. They are evil. Stay away. read more

This by far is the WORST public storage facility i have had a encounter with. The staff property manager Vicky is very rude, hostile and disrespectful. She will auction your stuff without any warning and when you call to pay your bill she screens your calls, never return voicemails, and wont allow you to speak with someone else about the horrible service you receive from her. I was given so much false information from Vicky she by far has the WORST customer service I ever received. I highly recommend you going to a different facility. They don't deserve your money! read more

Desiree was so amazingly helpful! Great customer service. Location seems very safe. Access to unit is convenient.

This place is a joke I had this storage for little over a year and I got my tv stolen from my unit and when I reported it I was told I took it out I tried contacting everyone I could to report it but got no call back I would constantly be over charged and many times I couldn't even get into my unit because the gate was close during business hours I switched over to acorn storage and have been happier public needs to be shut down read more

I needed storage for a few months after moving from a house to townhouse. I found public storage online. I talked to a very friendly person and was quoted a price at a location that was ok. I was told I had to go in person to pick up key and approve the space. I was having difficulty getting there due to car issues and told I could possibly do online. When I tried using my phone I could not confirm and make a payment. When I called again and the person told me I had to do this on my computer. After a few attempts I could not do that either. My only option was to go in person. When I went in person I was given a number of the unit. I was told that I had to go and look at it and get the key. I drove around looking for the number. What I didn't know was the number would not be on the outside but I had to open another door and the unit would be inside there. After calling the office again and having her help me I located it Melody was very nice and patient with me. Then I had to go back and pay bad confirm all my information. I answered all the questions and after all that melody told me the computer froze. I had to leave and could not complete the transaction. As soon as I left I got a call from melody that I had to come back as she got it to work and needed to give me the key. I can't tell you how frustrating this whole process was. There must be an easier way to do this business. Thank you read more

I I needed to get a storage room very quick for the winter for a motorcycle and all my tools and they were able to help me online. Everything was set up when I walked into the office. Pretty much I paid my bill, got my key, and I was on my way. I only wish I would have got a bigger unit. read more

We rented an outdoor space at this Public Storage for our travel trailer, it seemed well kept and was gated so we assumed it was secure. Sometime between August and September it was stolen from our space. We found out it was stolen when we were notified in November of a court date for a parking ticket because the trailer had been parked in Minneapolis in mid September (we hadn't moved it since August). We went to the Public Storage office and were given an apology and told they weren't sure they would have time to review the security footage. We left multiple follow up emails and voicemails which went unanswered. The police also attempted to contact them via phone and no phone call was ever returned. Not only did we lose our trailer and personal possessions- we were also charged for the time that our trailer wasn't even parked on the lot because it had been stolen! Save your self the heart break and don't rent from this place.... read more

Melody was very knowledgeable and helpful in getting us set up with our storage! The property is tucked in away and kept up nicely. We have been back and forth several times now and have had no problems or complaints. Thank you guys! Keep up the great work! read more

I wish I could rate this place with negative stars. The staff are rude and incompetent, the manager is just as bad if you can ever even get ahold of them, no one picks up the phone or returns voicemails so just getting a question answered is almost impossible, and every time I am at the office either no one is in (despite being within posted business hours) or the people there are just screwing around, painting their nails, texting, on personal phone calls and generally too lazy to pick up the phone ringing off the hook or help the people standing in their office. I agree wholeheartedly with the reviewer who said that this place is a nightmare. Add to that poorly maintained facilities with doors that stick, and poor drainage that leads to storage lockers being frozen shut in several inches of ice, staff that refuses to salt or shovel more than their own front steps, and a myriad of other valid concerns, and you get one overall completely sh**ty public storage experience. Just save yourself the migraine and look elsewhere. read more

This place is horrific. Received a notice that we vacated our unit and basically lost all of our belonging including my fiance's photos of her with her father whom has passed. Spent 2 days with her being a wreck because they wouldn't answer the phone or return phone calls to tell us that our belongings were still there and they transposed the unit numbers so the notice was sent in error. Talked to corporate and they were not willing to do anything. one of the worst business that either of us has paid money to treattach us like crap read more

I came here with my grandma to pay on her storage and I Most say your co woker Eron is really great at his job he is very friendly and respectful!!! read more

Just awful experience. Rented until March 23,2019 and paid $132. 9 days later I get a call from someone saying my rent was past due. When i signed up I was told my next payment was due May 1, 2019. Turns out I owed another $60 April 1. She then sold me the rent went up and my next payment would be 16.5% higher! Then yesterday I brought a load to the unit and fond every item in there was wet. The back wall had water running down it and the ceiling had water dripping from every square inch.I went to the office and the person on duty called his manager who said well you don't have insurance. I said my insurance is paid through April 1, 2019. She had the employee go view my unit for me and that was all. I was told that on Tuesday when Melody was back at work they would TRY to find me DRY unit so I could move all my stuff to it. I went on line last night and wrote complaints, called corp office, and filed an insurance claim. today 24 hours later I have not received a call back. In short they leased me a unit not fit for personal property; expect me to wait almost 48 hours while my property is ruining to try and get me a dry unit so I CAN MOVE ALL MY PROPERTY AGAIN! Not acceptable. Moving out and start the process of trying to recoup some of this wasted money, energy and fill a claim for damages. also, the ground next to my unit: dog crap, broken beer bottles, empty pizza boxes...just an awful place. STAY AWAY! read more

Dealing with this place has been a nightmare. We moved our belongings in very easily. They get you with extra charges but I was expecting that. A couple months later we go to the facility to sort through our belongings and find our key no longer works in the lock. I proceed to the front office and the clerk stammers for a minute and then it turns out that our bank of lockers were broken into and no one informed us. We didn't get a call, letter, email. We were given a form with a case number and told to inform the West St Paul PD. After that we were given new keys. Naturally the keys are really hard to use and barely work but every time I tried to go into the office they would have a sign up saying "be back in 20 minutes". I left numerous voicemail messages and not one person got back to me. Eventually they had someone run into their gate with their vehicle, the gate to get in was completely smashed and unusable and the key pad to put your unique number in was broken and flopping around. About 6 months later they replaced the key pad, they had it tethered previously. The gate was still smashed as of 8/2/2017. It's disgusting that they would leave a gate smashed like that with all of our belongings inside, especially when we pay them hundreds of dollars in rent. You actually have to park your car at the exit gate, get out of your car, key in the code, rush back to your car, get out of park and drive through the gate. We had a really poor experience and I would suggest you store your belongings elsewhere. read more

Constant break-ins. Company does not care enough to add any security measures. After lockers are repeatedly burglarized, management pounds the door hasp back to shape with a hammer, and that's the end. If you do choose this place, be sure to get insurance, you will be filing a claim. I have twice so far, in the past year. read more

THIS FACILITY IS NEGLIGENT - STAY AWAY!!!! and wish I could rate them with a negative star! I rented a unit in Sept, 2018 and transferred to a smaller unit in Dec, 2018. When I went to move by belongings to the smaller unit, that unit already had someone else's belongings in it, so the PS employee found a different unit that was empty and told me that was my unit. The employee didn't know how to process the transfer in their system and, as a result, I was billed for TWO UNITS at the end of Dec. I called them to have it straightened out, and paid for my unit. I then went to pay in Jan, 2019 and found I had NO UNITS. I went straight to the facility only to find out my belongings were NO WHERE TO BE FOUND!!!! I have been given the run around for a week now as they keep insisting they are still looking for my items and, to top it off, they are now trying to blame me for the mix-up and loss of my items. This is even coming from the District Manager!! It seems I have no recourse at this time other than to hire an attorney and/or take them to small claims court. The only reason this happened to begin with was due to their complete and total incompetency and, in addition, they are most certainly not about 'customer service' in any way, shape or form as they haven't even mentioned any form of compensation due to their blatant negligence. INCOMPREHENSIBLE!!! read more

Melody was awesome to work with. The storage size I reserved online was not available and she helped me in finding another option that worked out even better. Be aware there there are undisclosed fees regarding keys, insurance and the admin fee online. Call before hand so you truly know the fee! read more

Melody made renting a storage unit very easy and convenient. She was very informative to all the questions we had and was very pleasant to talk to and I really enjoyed the experience, so much so I referred my brother to go and get a unit as he needed a place for storage. In fact I will recommend anyone to this P.S.. Thank you Melody for making this a very fun experience. read more

Avoid this place like the plague. Our storage locker was broken into, some of our possessions were stolen and the staff was nonchalant about it. The manager actually shrugged his shoulders when I asked about it. The TV in the office has impressive views from the security cameras, but guess what -- the section where our stuff was stored (a fairly big part of the storage area) has no cameras. So no videos of the people stealing our stuff. We've been living overseas and came back for a visit, and they claim they made an attempt to contact us by phone, but when that failed, they never notified us by email, yet they email us the invoices every month. I asked the manager why they didn't email me and he pointed at the computer and said, "I don't have external email." This is 2016, for goodness sakes. We called the cops and filed a report. Now we have to file an insurance claim for the $1,000+ worth of tools, art supplies and other items stolen, and I'm sure Public Storage will find some way to try and weasel out of paying. I told the manager some sort of apology would be nice, but he didn't offer any. Store your valuables elsewhere. read more