Dear [Manager's Name],
I am writing to formally dispute the unauthorized removal of my lock from my storage unit and the subsequent charge placed on my account for a replacement lock. My lock was cut off prematurely and without proper notice, which directly violates the terms of the rental agreement and standard storage lien procedures. As a result, I have now lost access to my personal property, and my original keys are rendered useless, all while I am out of town for work.
I have been a reliable customer for eleven months and have always taken responsibility for any late fees when applicable. However, in this situation, the actions taken by your staff were not justified, not properly communicated, and appear to fall outside the legal guidelines for lock removal and lien enforcement.
Furthermore, the representative I spoke with this morning was unprofessional, dismissive, and accusatory. She claimed that I was "raising my voice" without considering that my natural voice pitch and my frustration stemmed from being told--abruptly and without prior written notice--that I no longer had access to my own unit and was being forced to pay for a lock placed there without my authorization. Her tone lacked courtesy, empathy, and adherence to customer service standards.
At this time, I am requesting the following actions be taken immediately:
A full review of the timeline and documentation regarding the lock removal, including any notices that were allegedly sent as required under state law.
Removal of the unauthorized lock charge from my account.
Restoration of access to my unit without imposing additional fees or burdens.
Written clarification of the specific policy or legal statute your staff claimed justified cutting my lock prematurely, as I am prepared to compare this with the terms of the contract and relevant state lien laws.
Please consider this my formal written dispute. If necessary, I am prepared to escalate this matter by contacting your corporate office, filing a complaint with the state consumer protection agency, and pursuing further action under the applicable storage lien laws if my concerns are not promptly addressed.
I expect a written response within a reasonable timeframe. Thank you for your immediate attention to this issue.
Sincerely,
Kayla White read more