Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

I have had a 10x14 storage unit at this facility for just over a year and, in that time, my rental…read morefee has been increased by more than 150%. When we started, my "introductory rate" was $103 and the following month it was $183. 3 months later, it was increased to $246 and, at the beginning of this year it was increased again to $279. There is an ongoing promotion and special introductory rate combo where the same size unit is $51 for the first 2 months (the promotion states "Half Off 2 Months") and then $102 after that. Upon seeing this, I thought I might go into the facility to try to negotiate my rental and was met with absolutely no flexibility. I was told that the current promotion and subsequent rental fee was only a promotion and did not represent the complete cost of the unit. When I asked if there was anything they would be willing to do to work with me, they simply stated that rent increases are normal for everyone and they were unable to make any adjustments. So, I will be vacating my unit before the end of this month because of these unreasonable increases.

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

This Public Storage is safely and conveniently tucked adjacent to a business park…read more Very clean units and very accommodating management. Needed 6 months of storage to complete our 'downsizing', and it was totally a great experience. We could enter and exit at will. Management was always on site to assist.

If I could have zero stars, I would. I cannot not recommend this place enough. They DOUBLED my rent…read morein a year. I went from $62 to $121. It's an absolute scam and rip off. After reading other reviews about non-existent staff and units getting broken into, I'm moving out and never, ever using Public Storage again and I highly recommend that you stay FAR away from this place.

Public storage renters beware ! I had a unit . paid on time , my place very limited access!!!…read moreClosed early every day ! Then I moved out before noon on the first . employee said she noted all cleaned and out by noon. And STILL TRYING TO MAKE ME PAY FULL MONTHS RENT ! total rip off company! DONT rent !!! Go anywhe but public storate ! -0 rating

The team at this public storage was great. They keep it clean and nice and we see them walking the…read moreproperty all the time which makes it feel very safe and secure

Dozens of units were broken into including mine, then they almost immediately raised my rates…read more Months later they haven't even fixed the dry wall between units or my door. Absolutely disgusting, do not rent here. They do not care and despite the terrible gate hours the facility is not secure.

staff is great, and accommodating. recommend choosing this Public Storage! Got my payment arranged…read moreby a call for concern.

I had a very bad experience with the Public Storage location on McLoughlin. I returned to my unit…read moreafter a couple of months and discovered someone had broken in and stolen my belongings. The most concerning part is that I was the one who discovered the break-in, not the storage company. When I arrived, I noticed an unfamiliar lock had been placed on my unit along with my own lock. The original lock provided by the facility had been removed and placed inside the unit. After looking closer, I could see that the metal flashing had been pried open and the door had simply been forced out. Based on how the doors are built, it appears they can be popped open fairly easily with a crowbar and a little force, which is extremely concerning for a business that advertises "secure storage." What's even more frustrating is that the facility has cameras, but there are no cameras in the indoor hallways where the storage units are located, and there was conveniently no camera covering the area where someone would have had to exit with my belongings. That makes it nearly impossible to identify who committed the theft. When I contacted the company to try to resolve the situation, I was told to call their "Public Storage Cares" number to ask about getting some of my rent refunded due to the break-in. When I called, they were completely unwilling to help and simply referred me to the insurance provider (Orange Door Storage Insurance), which I had already contacted and was already filing a claim with. Instead of taking any responsibility or even offering a partial refund for the rent I paid for a unit that clearly was not secure, they just passed the issue off to insurance. While the front desk staff I spoke with at the time was polite, the company itself showed zero accountability for what happened. I paid for a secure storage unit and received neither security nor meaningful support when my belongings were stolen. Based on this experience, I would strongly caution anyone considering storing valuables here. The security appears inadequate, and if something goes wrong, don't expect the company to take responsibility.

The best part about this place is the manager, Kelli. He's incredibly accommodating, communicates…read moreopenly with tenants, and truly runs the facility like a well-oiled machine. He goes above and beyond--kind, courteous, and genuinely caring. Kelli regularly patrols the property, keeping a close eye on things and making sure everything is safe and secure. He keeps the entire facility clean and well-maintained, and he makes a point to stop and chat with tenants--not just about their units, but to genuinely check in on how they're doing as people. That said, my rating reflects some issues that are beyond his control. The rent started out very reasonable, but over time it increased to the point that it just didn't make sense for me to keep the unit. Also, my drive-up storage unit didn't have a working light, even though there was a bulb hanging from the ceiling. I was charged the same as those with full lighting, which didn't feel fair. I sincerely hope this company values Kelli and takes better care of him than they do their renters--because he's the one making this place worth it.

We told them the size of the apartment but they brought a truck that was too small. Then they tried…read moreto get a bigger truck. Finally, they used the smaller one anyway. We paid for the time to figure that out plus one more mover added 45 mins later. They were quick, but clearly, 2 of the 3 movers had little experience and were really not up for the heavy lifting. They rushed through everything and were reluctant to put things anywhere but the garage. To be honest, I did not WANT them bringing more into the house because they were getting careless. In the end, we had A LOT of broken items. We had a number of heirlooms that were shattered, not cracked, shattered. They even managed to completely shatter an entire case of glass jars that were still in their original box, as safe as could be possible. This only could have happened if a stack of boxes fell over in the truck. I moved 4 houses this year already. These were the most inexperienced and least customer focused as well as the most costly yet.

Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!