What a Great experience. We are moving back. To Tx from Georgia and made a phone call and to my…read moresurprise, the staff at this location was great, willing to stay late due to our long drive in. They also honored my veteran status and applied a discount. Thank you so much Lynette for your time and mannerism. Respectfully, Julio

From the owner: Discover convenient storage solutions with Total Storage Solutions, catering to personal and…read morecommercial needs. Our facilities provide a range of options including climate-controlled units, document storage, and vehicle parking. We support various businesses from retailers to contractors, ensuring secure, flexible storage space. Our features include online rental and payment, advanced security, and month-to-month leasing. Total Storage Solutions is committed to organizing your space efficiently, enhancing both home and business environments. Rent with us for a streamlined storage experience.

The customer service stands out over most businesses I've dealt with within the last 10 years…read moreliving in TX. The actual storage facility is average, but its well maintained by the staff. The staff sets themselves apart with the level of professionalism, their willingness to work with the customers, understand their situation and not to mention their competency. Even when we faced a challenge of miscommunication, once I expressed myself, they continued to treat me like a human being and accepted my feedback in a polite manner. I wish that every business I had to deal with had a staff like the one at this storage facility.

From the owner: At DFW Self Storage - DeSoto, we're proud to be the trusted storage provider in DeSoto, TX. See…read morewhat self-storage options we have available for you!

Megan was good help and convinced me to get a unit! if it wasn't for her help I probably wouldn't…read morehave received a unit today.

Be very carefully when making a decision to use this facility for extra storage. There is a reason…read morethey allow you to pay month to month only. They have raised the cost of my unit twice in under a 12 month period. I am currently looking for another storage facility. Vernon J

Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Facility not only very expensive after first 6 months but unit property not safe as well. Started a…read more10×15unit for 154 in 01/2022 and now paying 365 a month from all of the price increases since. My indoor unit has been flooded twice and broken into as well now. Avoid this company.

I reserved a truck online with my credit card. When I went to pick it up, at the precise time on…read morethe reservation, the location was closed and a note indicated it had been closed for a couple of days. If they are going to operate online, they need to make sure they aren't making reservations when they are closed. Then when I talked to someone about it on the phone they were rude and cancelled my reservation. Don't do online business with these people!

Unit are good, but this has been my second time attempting to get a hold of anyone in regards to my…read moreaccount payment. I've been a customer for 4 years and have recommended this facility to three family members. Between us all we have had about 6 units. The manager has been rude both times I've spoken to him about not having my phone calls or email returned. Today I had to have someone stop in to address this matter with me on the phone. The manager rudely stated "it's funny because I'm here all the time and I didn't get a call or voicemail from you." Only to check and see my missed call and say, "oh I do see you called on Friday." No apology for his snarky initial comment and he kept cutting me off. Not to mention my portal is only showing one until and not both so I was unable to pay online and when I asked if he would look into it, he stated " Idk why your portal isn't working. But you can call and make payments if you can't get through the portal" sir the reason I had my mom come there on her lunch break mind you is because y'all haven't gotten back to me! SMH if you care about customer service with management this isn't the place for you. The ladies in the front are always super lovely and kind tho!

Michael is such an amazing manager! Has been extremely helpful and resourceful for my 2+ years…read morebeing here. Each call, each question he's always been there to help me. Payment process has been a smooth sailing and even though I can do it online, I prefer to do it over the phone and he's very willing to help me out. He has gone above and beyond for me on every occasion and I'm grateful for all he's done. I recommend this facility! I've visited a good amount of locations prior and this one feels like home.

What a dream to work with Michael Duncan who is so knowledgeable and helpful with getting us a…read morestorage unit. Made our experience stress free and able to help with all our questions and concerns. Highly recommend to anyone looking for a storage unit. Reasonable rates, very clean and safe with excellent customer service!

I can't bring myself to give them five stars for one reason. Their pricing is well above average…read morefor the bigger units. I don't know about the smaller ones but we may need to move down a size to make it more affordable for my mom(fixed income)That being said, the service the staff give, especially from Natalie, has been nothing but wonderful and caring. My mom is in the beginning stages of dementia and they worked with us to get her caught up on her payments and didn't immediately put it up for auction. Natalie showed empathy and understanding and talked to me not just as a customer but almost friend like. This kind of kindness goes a long way and this place is blessed to have her working for them! If you can afford it, and finances aren't an obstacle come check this place out! 4.5 stars!

IF I COULD GIVE THEM NO STARS I WOULD!!! I'm highly upset I drove 3 hours with my kids too get my…read morethings out of storage just too get there and it's a lock on my storage when I'm PAID IN FULL BEEN PAID IN FULL!!! My access code for the gate and everything works so why is there a lock on my things too where I have no access to them! I called the after hours number they couldn't do nothing but send a email and have someone reach out to me!!! This is horrible I'm paid in full been paid in full this whole month and get to my storage unit it's a lock on there and nobody can do anything about!!! After I drI've so far I will never in my life rent a storage unit ever again from this place!!! This was a waisted trip and time! Not too mention I spoke with the store today and let them know i was closing my account and getting all my things out today I was told that it's was fine too make sure I clean it out too avoid a clean out fee only too drive 3 hours and there is a lock on my stuff when I'm paid in full and all the after hours people can tell me is they are so sorry and they are sending a email!! I'm highly upset!!!

This is a great place to use as a storage because they care about their customers! They will look…read moreout for best interests according to your needs.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1010 E Highway 67 is no exception. Our Duncanville storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near E Hwy 67 and S Cockrell Hill Rd, we're trusted by neighbors in Wolf Creek, Red Bird, Brownlee Park, DeSoto, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.