The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

The office workers are amazing! Very helpful. We were able…read moreto get our new storage space squared away very quickly. We moved from a terrible storage facility where we had a horrible experience- and we ended up finding Advantage Storage and we got a much larger unit, in a temperature controlled space, for cheaper!! The professionalism and great experience really made this a great process.

so I have been with advantage storage for a little over almost a year and I have never or been…read morelate or never a payment but one thing I say about Mr. Rogers is that Mr. Rogers can be nice some days but this old guy is very mean talks to any kind of way there's also an eight lady named and when I tell you that she be nice she never wanna have your back if you're talking to her about Rogers, which I think is unfair the other day I got stuck out in Garland and they gave me the fifth degree and started talking to me crazy rude hostel, and everything else you think about it so that going forward if you're thinking about renting your best bet is to go to public storage or some other place because they are not so nice. I don't care how nice you can be to them. They are not the nicest people I have put nice reviews earlier when I was renting there because that's when it was nice but you started to get to fill people when you didn't been there for a while, but if you're thinking about renting their thing twice, they say they're a queen, but they do not clean their hallways or mopped their hallways.

I reached out to Extra Space Storage over a month ago when I knew I was going to need to move. From…read morethe first time I spoke with Lisa I was impressed with how great the customer service is. I reached out too early to lease a unit, but she still went over rates, policies and other information I'd need to know before scheduling a day to call me when it was closer to my actual move. She stayed on top of her communication with me (even when I was difficult to get a hold of) and we were able to get everything taken care of so I could lock in an awesome rate on a great sized unit. Lisa really is the nicest person and so incredibly helpful. I truly appreciate her bc I was all over the place when I first called, and she got me setup and ready to go with no problems. We just moved in to our unit today, but I have high hopes that everything will go well during the time we will be using the storage.

I booked this storage unit online. The prices were much better than similar units at other…read morelocations and the online rental process was very quick and simple. They left the lock in the unit so I was able to go whenever I had time to collect the lock and lock up the unit. The day we were moving stuff into our unit, Lisa came and introduced herself to us and let us know she was available if we needed anything, and also let us know about the app to open the gate from my phone which is way more convenient. I've never had a manager of a storage unit come out of the office to introduce themselves, and I really appreciated it!

Caleb was very accommodating with my situation and short notice. Jake and Robert were excellent!!!…read moreEverything went smoothly. they finished the entire move in quick timing and a bonus to the day I was to make it to my daughter's Easter egg hunt at her school! thank you! I will definitely recommend them and use again in the future

I do not recommend this moving company, especially if any damage occurs during your move…read more What was most disappointing to me was not even the damage itself but it was the way the situation was handled afterward. When I raised concerns about my TV being damaged during the move, I felt dismissed immediately instead of heard as a paying, repeat customer. My interaction with Patrick S. Dobson, the Vice President, was extremely unprofessional. After I responded once to explain my concerns, his reply included "this is not worth arguing over," despite the fact that there was no back-and-forth argument happening. I was simply trying to explain my perspective regarding the damage claim. The tone of the response came across as rude, defensive, and dismissive rather than customer-focused. I also do not believe the company properly handled the damage investigation. Photos were presented as if the damage was pre-existing, but the TV had no prior damage before the movers entered my home. If any issue had truly existed beforehand, it should have been clearly pointed out to me at the time. As someone who works with customers, professionalism and communication matter just as much as the service itself. Unfortunately, this experience left me feeling unheard and disrespected, and because of that, I will not be using this company again.

Erika was amazing!! She taught us so much and took great care of us!! She is the bomb!!!read more

I've been at this place a few years, everything I asked for he was good about addressing. I had a…read morerecent experience with my trailer that was damaged. Some how I ended up with the wrong phone number. So I had posted a bad review and found out it was my fault because of not having the correct number. He has been very nice and willing to help address the issues with my trailer. Muhammad has been great to work with.