Amanda, the manager, was responsive, helpful, and swift in moving me in and taking care of an issue I had. The place is epic in size, be sure and move in during off hours -- it can get busy with elevator waits during "rush" hours after work! clean, professional and kind staff. highly recommend working with Amanda -- however, almost the whole process was automated but she is there is needing a human to help! read more

Please runnnnnn , Horrible service Including managers , do not store there. They Change the price to double the amount, every 4 months Never adjust or match prices Never notate a conversation so you have to start from the scratch. Do not cooperate at all. read more

100 Stars out of 5! Tivon helped me today, and he was PHENOMENAL. Somebody please promote him, because he was amazing! He was able to explain all the nuances of getting a space (I'm already a customer in the Prosper facility) and which units were available. Tivon also wasn't bothered by me needing a space that was an even number bc I have the memory of a goldfish. The facility was clean, cool, and well-represented by this wonderful young gentleman. Thank you, Tivon, for helping an old Veteran today! read more

I have to say I am more than impressed and thankful for Willie's help today. He was so helpful and kind and got me set up in two units today and it was a breeze. He listens and he cares and I am so glad I went there out of all of the storage centers that are available. Thank you Willie for your awesome customer service. read more

Bryan was so helpful and solve our problems! He went above and beyond to watch out for us as we tried to unload and then move to another unit because the first, we got was too small. During the process we tried to rent online, and the situation was very confusing! But hand it to Bryan, he talked us through it and found the right solution for us right across the hall from our existing unit! This is a very trying time as we move to take care of ill parents and Bryan recognized the pressure and stress, we were under. Bryan went the extra mile to get it right and cut through the confusion. Great job Bryan, thank you for caring and solving our issues! I want to also mention that this property is kept clean and safe by the staff here. They care about their business, their image, and their clients. This property and its staff is top notch because of people like Bryan! read more

Public Storage - This manager knows how to help! - Self Storage Near Me - Frisco, Texas

I've had an excellent experience with Public Storage. The facility is clean, secure, and well-maintained, and Willie was helpful answering my questions and concerns and very professional. The pricing is fair, and Willie went above and beyond to go the extra mile to ensure customer satisfaction. I highly recommend Public Storage to anyone looking for a reliable storage solution! Ask for Willie as he provides awesome customer service and makes sure you are one happy customer! read more

Great staff and location. The area is nice and the units are clean. Access is awesome.

Employee Juanita with the public storage at 6615 n. Franklin was amazing to work with on Helping with our storage needs. She is such a nice person and so very helpful and understanding. Wanted to props to the great employee public storage has there! Thank you for your help! read more

They incorrectly billed me my first month and did not return my call to resolve. They did not honor the promotional 1st month payment offer. Office is unattended during business hours. Nice facility but service sucks so far. I completed a satisfaction survey and still no resolution. read more

Terrible service, never return calls. I mentioned the light sensor was not working when I moved in AUG, now JAN and its still not working. They just say "yea its not working" Which means using a cell phone light to go thru my boxes in the dark. Not convenient to hold cell and try to open boxes. They said they would give a discount but never did. Now they are raising the rate $68. But make no problem to fix the lighting issue. I have 3 units, So rather than try to convince them to "do the right thing" I moved out. read more

I haven't used a Public Storage facility yet, but based on my phone experience about 5 minutes ago and after reading reviews, it's unlikely I will. I was looking online at advertised prices...small 5x5 units are ranging $17 to $20/month. I called and talked to someone named Robert (Stacy Rd, Mckinney) to question how long the advertised price was good for as the website notes no contract, month-to-month, etc. Good for just the first month? 6 months? 12 months? Robert informed me that the units stay at that rate "generally around 6 months". After that, there will be a price increase. How much was my question because I don't want to move stuff in only to have the price escalate so much that I have to relocate things in 6 months. Only response he could provide was "a percentage". OK, so what percentage. He doesn't know. Market value, he said. Sounds sketchy to me. Bait and switch? I'd rather go somewhere, pay more, but know that my price would remain fairly consistent for the long term. I understand prices do increase, but as with a lease, a person knows exactly how much they will be paying for a given period of time. No maybe's about it. read more

Since renting our 10 x 10 second floor unit in January 2022 our monthly rate has increased from $110 to $138 to $164 this month. That's a whopping 49% increase in a little over a year. I'd avoid this place, on our last visit a few weeks ago one of the elevators was out of service and it looked like it had been out for a while. On our prior visit, the large door for exiting was broken which meant we had to back up the entire length of the facility, maneuvering around trucks and vehicles to get out. Like Sylvia G says, "stay clear" read more

Great location, Amanda was very helpful and friendly! Will rent from this location again!

it's hard to find great customer service these days. Brandi is the best public storage representative I have ever met. She is very approachable, she has a joyful spirit and knowledgable about the company. she looks out for the customer always. Her people skills are off the scale. She is a keeper. read more

Josh was so amazing, knowledgeable and helpful. He answered all my questions and was extremely professional!!!! If I could give 10 stars I would!!! read more

Stay clear. This company rips you off. Rude service and no concessions whatsoever. Worst experience ever. They do not prorate so they basically have you trapped. Horrible ! read more

Amanda is awesome they are so easy to deal with and always smiling if I can figure it out anyone can

The customer service provided is superior. Any questions, concerns or help needed is addressed in a timely manner. Clean and safe!

Amanda is the most knowledgeable and fantastic Manager ever...hands down! She worked with me to secure appropriate space needed and move logistics [elevator]. She clearly led me through the online process, bldg access and payment. She literally left no stone unturned. Amanda is super-fantastic! Thank you, Amanda...well done! read more

Quick and easy setup process. Amanda made sure everything went smooth. staff is A+

This facility was bought from a private owner by Public Storage about 10 months ago. Since then the management has been quite poor. I tried to access my unit on the fourth floor to take the lock off, as I was moving out of the unit and was leaving town for 2 weeks. They demanded the lock be taken off before they'd mark it as empty, otherwise they'd charge me for another month, so I made a special trip there to take the lock off. Neither of the elevators were working, no one was in the office, not answered the phone, and you cannot access the floors from the stairwell. So there was no way for me to take the lock off my unit. They eventually returned my call and said the elevators were working, but they'd just installed a new system that you had to enter your access code to get the elevator to work (this, without sending out any email letting their customers know, nor putting up any signage to the fact. I guess they just expected you to figure that out on your own). They said they weren't in the office because they were at the bank. They basically said too bad. Despite the fact they'd neglected to give any notice about access changes, not bothered to put up any signage to the fact, and were out doing errands instead of being in the office, I was required to come back to take the lock off or they'd charge me another month rental fee. They said it was "impossible" to give we a week grace period, despite their mistake. Sounds like baloney to me. read more