Do not go to this place they're absolutely terrible. They raise rent rate on you within a few…read moremonths and it's insane!! they keep going up after that. They also are terrible with trying to help with anything they screw you over for..if you pay cash payments do not pay cash they will not give you a receipt!! and then tell you that you are behind your rent when you in fact are not! and they oh so convienently can't find the receipt to prove it so then they slap on $100 auction fee plus $200 from the rent that you already paid,plus a late fee. They are legit true scam artists! DO NOT GO HERE!!!

I have used Citizen Storage twice in the last few weeks for rental of moving trailers. Kenn has…read morebeen the most awesome person to work with. He is helpful, accommodating and kind. I would and will continue to use and recommend this business to my friends and family. Thank you Kenn and Citizen!!

The property is very clean and the people are very friendly although I don't see how they can…read moreexplain an increase on rent of double the amount due to increase of operating expenses. We were unable to access our unit for almost 2 months because they were repaving the parking lot they didn't bother to credit me those 2 moths and now want double our rent rate?? Your choice....

This place is awesome! I called and Danny put me on his list for a unit and he called me as soon as…read moreone was available. This place is clean, they are make it happen people and they've got water and ice cream in the office so that you can grab it whenever you stop by. They also have the best price on propane in Grand Blanc. Danny made our experience fantastic and easy and they also have a free truck that you can rent when you move in-- that's a huge time and cost savings!

We are missing a lot of important things. This was a 10 mile move, not long distance. We tried to…read morecommunicate with John, the owner, but all he would say was that he has been in business for 34 years! I guess he thinks that makes him above making a mistake. Then his wife came to get paid and she was hostile and demanding. I told her we needed to discuss the fact that we had items missing and she pointed to 2 tall boxes and rudely said "you aren't unpacked" I replied that we had opened the boxes and replaced the items in the boxes and the silverware was not in either box. She demanded payment, I handed her the check and she stormed off shouting for us to never contact them and that she HOPED MY DOG GOT SICK! They packed the rooms that have items missing, a huge set of good silver, a credit card that was just received and still in the envelope with things in our desk, a big three ring binder type check book as well as other contents in the desk. My tote bag that contained personal items, think purse, is also missing. Why would they even think I would want them to move that? When I mentioned it to the wife her rely was "if it was in the office and they were packing the office they had a right to move it." We had other issues with them, they used an excessive amount of paper, which made more boxes and then charged more than the contract. When I say excessive I mean 20 to 30 sheets of paper in the bottom of the box, 6 full size sheets per light bulb, multiple sheets on Tupperware, and 20 to 40 sheets on top of the items in each box. Every box items were wrapped in excess. The other issue is they did not put down runners the day they packed and my light colored carpet is filthy, it did not have black streaks on the edges of the steps and the back of each step where their feet hit it, overall the carpet is very dirty and it was not before they packed. They packed on Sept.15 and moved us the next day. All boxes have been opened and these items are not here. They will not return our calls or text. When all a man can say in response to our concerns is that he has been in business for 34 years I think he has more ego than knowledge. At least respond to your client who trusted you with their possessions.

I was extremely satisfied with Personal Touch Moving. I was given a quote and a time frame that the…read morejob would be complete. The movers were finished before the time quoted. They were all polite, friendly, respectful, and efficient. They were great with moving the furniture to my new place as far as where I wanted things set up. They even made changes when I wanted something moved from one spot to another. I highly recommend Personal Touch Moving and I will use them again in the future.

The absolute worse storage unit! The unit is falling apart! Not to mention the floor was falling in…read moreand cracks everywhere! Also the block was cracked everywhere! Light socket hanging from ceiling! Plus I paid for a month! Moved my stuff out 11 days later! Didn't get any of my money back!! What kind of crap is that! this place is a hazzard! It really needs to be inspected!!!

Very secure, clean, and cheap. The price is very fair with a great size storage unit. I feel very…read moregood about storing my items here. The staff is very helpful and kind, and the facility is overall very clean. Great place, would recommend

Local moves did a fantastic job moving us! They were pleasant, respectful, hard working, very…read moreaccommodating, and always willing to do whatever we asked of them! They were a great value. We would highly recommend them. Sue & Craig Metamora

trash organization with trash employees, absolutely rude workers who are careless drivers in their…read moretrucks as well. Damaged my property

Amazing. Wonderful customer service from Chelsea. Super easy to…read morework with and very accommodating. Highly recommend.

Great place to rent. Thanks Ken for being so helpful. very accommodating, clean and nice facility.read more

Staff went above and beyond in helping me find the right storage size and price for my needs…read more Had a great conversation with the property manager. She answered all the questions I had about the my lease. She even went over other information that I did not think about that was in the lease. If you are looking for a storage rental look no further that the Fenton MI location. They will take great care of you. If you have questions just give them a call.

Deb the property manager is awesome. She was very helpful to me, when I was trying to decide the…read moreright size storage unit for my needs, and she is always there to help with any questions I have.

Had a good experience and explained everything so we felt comfortable with the purchase of the unit.read more

I made an online reservation via U-Haul on 3/15 to move into the unit on 3/16. I went to the…read morefacility on 3/16 after checking the hours (9a-5p) online. They were closed, so I called the number on the building, no answer. I Googled the facility and found another phone number, no answer. We went to the business next door to see if they were affiliated and were not, but were nice enough to call the Lapeer office for us. We then drove 20 minutes, paid $45 for the month and insurance. We received our code to get in and the unit number. We went back to the facility on Sunday to make sure we could get in prior to moving stuff. We were able to get into the facility, but our unit was under construction. Only half the walls were built and we could get to other units from the back of ours. I called U-Haul and explained the situation, she called this facility and told me to call them back for assistance. My husband went to the facility to ask for another unit, the worker said we could pay more money for a different unit or get our money back. He asked for our money back. There were so many issues with our experience and nothing was made right in the end. This was by far the worst experience I have ever had with a company.