New If i could rate a 0 star i would…read more Can never get ahold of anyone in store, theres times the office is supposed to be open and no ones there. When someone is there they are very rude and unprofessional. They treat you like you are stupid! Dont be even 7 days past your due date or they will cut your lock and make you get another one or pay for one of theirs. They only have a 7 day grace period. Within 21 days they are ready to sell your stuff. Dont get me started on how much they raise the prices of their units. I started with a normal range for one of the small units, and now starting in November of 2025 its going up to 69.00. Told them no one can afford that for a small unit and they laughed at me and said thats my opinion and i cant find a unit for a better price. Theres times i was locked inside the gate and had to try and get them to help me and they were no help! WORST STORAGE UNITS IVE EVER DELT WITH!

Bobby was very nice to deal with, he was friendly, professional, and informative. I would recommend…read morePublic Storage to anyone.

Corrigan Flint did an excellent job in our recent move from Michigan to Florida. Not only was…read moreeveryone courteous but very professional as well. They also provided us with used moving boxes which saved us on expenses. Bonnie Robson and Chase were very delightful and kept us informed on the progress of the move.

Bonnie, Chase and the incredible hulks that moved 25 years worth of stuff were nothing short of…read moreoutstanding! From the very first conversation with Bonnie It was clear that customer service is top priority. We talked several times before the move. most of the calls were initiated by Bonnie to be sure we were on track with the move. WOW!! The men arrived looking clean professional and on time. And boy did they work hard. It was hot and they worked tirelessly for 12 hours straight!! Thank you to all for making our experience awesome! Bonnie I will be calling you soon to help move my mother. A million thanks to all!! Clearly this company is working tirelessly to win customers and change the image of the moving industry!! Well done. Brian & Gale W.

DO NOT RENT FROM THESE PEOPLE THEY ARE CROOKS! The staff is nice but very uncaring. I started off…read morepaying $109 for a 10x20 unit, after a few months the rent went up to $175 then a few more months later it went up to $224 This is all less than a year. and I never git my free month. Now I'm paying $341 a month and they keep going up. DO NOT SIGN ANYTHING be Careful they are crooks this place is full of lies and very misleading. the website is charging $113 for a 10X20 but I'm paying $341. This so called introductory charge is a joke because they will get the money back when they start raising your rent every few months as stated do not rent from this company unless you don't mind getting ripped off. THEY ARE CROOK!!!

Eldric was very helpful when I had an issue with the lock on my unit. Facility is clean and well…read moremaintained.

This must be a revolving door location. You never see the same folk twice, and I generally luck out…read morewith whom I interact with. However, this time I did not. Anyone who isn't terminated for constant personal use of their cell phone, to the safety and danger of the renters - the manager should be fired. Good thing I know how to connect my own trailer, and check all things. Not coming back to this location

Great storage for moving from Burton to Clio tons of storage in the mons attic space if I move ever…read moreagain I will rent this truck again

It's very disappointing to be on a speaker phone call with my 68 year old mom while she is in this…read morebusiness and the owner start screaming at her like she is a child. This all started after receiving an email from this AmeriGuard on 3/8/26 stating that my mom's payment was late and they added a $10 late fee. This confused me as I seen chase bill bay sent them a check on 2/23/26, clearly seen in her bank account. I emailed them immediately, including a picture of the funds removed from her account and sent to them. I called the following day to follow up. It took several attempts of explanation to get the owner to comprehend what had happened. I told him we would get back with him the next day. That being today, my mom went there to pay in person after the bank placed a stop payment on the check they never received. Mom had me on the phone to explain to them we would like to set up automatic debit to keep this from happening again. The owners son said they could do it with her debit card and it would come out on the 5th of each month or maybe the 9th. I asked if it could be set up for the 3rd and the that's when the owner started screaming at us. I calmly asked if I could speak to him because it went from a seemingly normal business conversation to irrational outburst of yelling. He refused. It angers me that my mom has given this type of person A LOT of money over the years. YEARS of being a paying customer and this is how we are treated. I would definitely not recommend this facility. There are storage facilities literally everywhere. Go somewhere else.

I needed to rent a storage but I wasn't able to come in person due to extenuating circumstances. I…read morewas able to do most everything online, however, I was having a small Issue. I called to the office and I spoke with Michael. He was very helpful and extremely pleasant. Everything was explained to me and he answered all of my questions fully. I always try do all of my business and transactions online, as I'm always disappointed with customer service these days...but he made it a lovely experience. I would recommend this facility anytime.

Absolutely all units are CLEAN and SPACIOUS. Especially location is great! Right off US23. 24/7…read moreaccess and super easy drive up access as well! Staffs are all friendly and very professional! The most of all pricing is very reasonable! I am very lucky to find this place! Thank you Smart Storage for keeping my stuffs safe and clean!!!!

From the owner: Smart Storage offers secure, climate-controlled self-storage solutions tailored to your needs. With…read morea variety of unit sizes, 24/7 access, and advanced security features, your belongings are safe and easily accessible. Whether you're storing household items, business inventory, or vehicles, Smart Storage provides a convenient, flexible, and reliable storage experience. Located in a prime area, it's your smart choice for all your storage needs.

They have system issues they can't seem to fix. Because of it, auto-pay doesn't work and they…read moreharass you and lock your units up even though you they know it their issue. Same thing every month sense November 25. They also don't clean streets and pick snow against the unit doors when they plow. Currently ice is 5 feet from doors to middle of roads. They aren't even the cheapest place anymore, so avoid them at all costs. 4 years there and they treat you this way!

DO NOT USE! The first month promotion is a scam in the regional manager is a liar and will yell and…read morehang up on you of like $11. Don't use this storage! nk it's completely ridiculous you guys promote you get a free month then there's a ton of other charges to go with it and on top of that you say it's billed on the 1st so you get a free month but it's billed on the first which means you have those extra few days to pay for. So even though we're moving in and moving out on the same day which is one month so it should be free. We still are getting charged an extra $12 or $11 in ordered to get in the unit then when I try and call customer service that lady doesn't even have access to my unit. So I have to wait an hour for somebody to call me back in the regional manager that finally called me back was so rude and yelled and then eventually hung up on us over an $11 bill. I sure hope she never gets promoted to deal with real money if she's yelling at a customer over a little bill that I feel really I shouldn't even owe