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    Absolute ProCare

    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Absolute ProCare

    Carpet cleaning

    Grout cleaning

    Re-grouting

    3 More Services

    Grouting

    Rug cleaning

    Upholstery cleaning

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    7 years ago

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    Glenn's Tile and Carpet

    Glenn's Tile and Carpet

    (3 reviews)

    As they came approved by Angies' list and home advisor, I hired Jeff and his staff to install new…read moretile from my Living room to Bathroom. The estimate came out to almost $3.50 a square foot. Upon Jobs completion I found: A) 1 dozen uneven tiles; bad enough you could almost ramp an RC car off of them. B) Finished install without a transition piece into the shower. C) The cut portions of tile facing wet feet as no transition was used. D) Tore out all of my trim in the hallway/bathroom and rather than re-use it or replace it, just left the bare wall. E) Jeff filled in a 4 square inch space for the sink water valves with grout rather than cutting a small piece of tile to fit. F) Jeff set the tiles 1/8" from my load bearing wall, leaving no room for expansion/contraction as seasons change. G) Used a grout color other than the specified one. H) Jeff had to use my Wheel Barrow, Shovel and Broom to finish the clean up as he had "Left his" Somewhere. I) Jeff left a lot of his debris from demo, etc in my front yard for me to pick up by hand. J) Jeff slung thinset all over my house during the job. Windows, doors, walls, pictures, you name it... a glob of thinset on it. Rather than clean as he went, he left all for me. After contacting Jeff with my displeasure; and to his credit, he promptly returned to correct some of the issues. He offered to replace the baseboard Trim as though he were doing me a favor however, not correcting an oversight. He did install a wood transition piece to the Shower covering most of the horribly cut tile. He also dug out all the grout around the water valves and placed a small piece of tile in the space, providing a clean look. I would have left it there, been content and moved on. However, Whilst Jeff was working the trim into place, He gouged out massive grooves and holes in my drywall. Also, rather than remove the toilet again to do the job intelligently, Jeff jammed his air gun in the tight space, damaged the baseboard and cracked a tile in the process. This was done passive aggressively in my opinion as Jeff certainly knew he had done these things. He left like nothing happened, said no word. I had to find the areas damage myself as I was prepping the space for paint. I asked him just minutes after he left; over a month ago to please come by and repair it but he ducks my phone calls and even if he does manage to answer a text; he only lies to me about coming by "this week". I have tried to track him down to no avail leaving me frustrated. Unless you want to have to hire an attorney to sue him, don't use him. My next course of action will be to the BBB. I paid Professional pricing, received handyman workmanship.

    I was at Glenn's today looking for some tile. I want to support our local businesses not just the…read morebig box stores however Tammy, the sales representative was the absolute rudest individual I have met in my life. She needs to find another career that has nothing to do with people. I have run a successful business and dealt with many different types of people . Tammy did nothing to indicate she was there to take care of customers or aid the company owner in keeping his business .if the owner of this business wonders why his income is suffering, he may want to look at the people who interact with his customers

    Absolute ProCare - carpet_cleaning - Updated May 2026

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