Update! Once again, these people have locked me out of my unit when I am paid up until the 12th…read more Today is the 3rd. This is ridiculous, and no one will call me back. I have attached photos to show that this is really happening. This place is a train wreck that I cannot wait to get out of...but alas...I cannot because they unlawfully licked me out of my unit. The "manager" Leola, of this particular storage center is awful. In all the years I have been a customer here, she is, by far, the worst ever. She is rude, unhelpful, and hangs up on calls when a customer is talking. Her stonewalling tactics are very unprofessional. I will definitely be contacting the consumer protection agency concerning my latest visit there and her refusal to provide pertinent information. UPDATE: After posting my past update saying they were losing my business and I had plans to move out this month, they charged my credit card for two months. When you call them you get no one. Only a loud screaching noise. This place is really sketchy. I wish I could take away the one star I had to give them. UPDATE: Not sure what has happened at this facility, but after waiting all afternoon for someone to be in the office and calling only to get a loud screeching noise where you should have been able to leave a message, I was met after 4pm, by a very rude and unhelpful "manager." I have been renting units from this company for a few years and have never been met with such an ugly attitude and refusal to help. She was forcing me to purchase insurance when my homeowners insurance is already in their records. I have two other units with the company. She obviously didn't feel like dealing with me because it was almost time for her to get off for the day. It is sad that this woman's unprofessional behavior has resulted in the loss of my business. I hope the owner corrects this situation and hires people who appreciate the customers because without them, there is no business. And definitely not mine because I will be moving my other unit out at the end of the month I paid for.

From the owner: The Storage Center on Jefferson Highway in Elmwood offers clean, affordable self-storage for…read moreresidents and businesses in Elmwood and nearby areas. Our facility features advanced security, climate-controlled units, and convenient drive-up access. Rent your storage unit online today!

If I could give zero stars, I would. I chose this location because it was close to my home moving…read morefrom another state. No information was given. When asked, Kristen informed me in her nice nasty tone it's in your storage. The place is very dark and gloomy. I had to walked a good 15 minutes to find my storage unit. No map or anything was given to help you assist. I am assuming the other female worker who works there (B) she's just the same. Her attitude is just as nasty as Kristen. No letter was mailed out informing me of a price increased. The system says one thing but Kristen in her nice nasty voice tells me what the lease says. When asked to speak to someone over her, she had to the nerve to ask me why? I will be sending a letter to the Attorney General informing them of how they work. I will also be moving out in April. This place is HORRIBLE. DON'T DO IT!!!

Don't do it. It's dank and dirty, security gates and roll up doors were never working and the…read morebuilding was always just open. Weeks after moving in my unit was broken into. It took a bit to move everything and the rent went way up after 2 months- after the break in. I was not notified and just saw all this money deducted from my account- I never got that back. A few months after that my friends unit was broken into. Both times of break-ins these were not the only units...it seemed to be a regular occurrence. I tried many times - at the time- to contact the corporate office, but was always directed back to the location and dismissed. They are very shady and don't think you will even be able to speak with the national office as there is no way to get through to them.

Great customer service , friendly and knowledgeable staff was awesome and allowed my to see…read moremultiple units before I made my final choice

From the owner: Located along Jefferson Highway, The Storage Center offers some of the best self-storage units in…read moreNew Orleans, LA, providing a variety of sizes and flexible month-to-month rates. Enjoy convenient features like drive-up access, video recording cameras, electronic gate access, and more. Our secure and accessible storage units serve residents near landmarks such as John Ryan Stadium, the Mississippi River, and Metairie Country Club. Whether you're seeking secure or convenient storage solutions, our New Orleans facility has you covered. Rent your storage unit today to declutter your space and enjoy a hassle-free storage experience. Contact us online or by phone to reserve your unit.

First to review?! Hard to believe when this place is synonymous with great customer service. They…read moreknow all their customers on a first name basis and always goes above and beyond every time you go in there. This place is hardcore about their wine. They have weekly wine tastings and the largest indoor wine storage facility in Louisiana. And they have a sommelier on site! Last time I was there, I got a chance to sample some hundred dollar wine. Yep, they just cracked that puppy open and split it with everyone in there. How awesome is that? Plus they're very community-oriented. They have a featured business and an interesting events every month. They just recently advertised for an indoor garage sale where they had over 50 sellers and door prizes! Don't know of any other garage sales where they give out door prizes- and ask for donations for a local blood bank and school. And they're doing stuff like this all the time. Every time I go to a fundraiser in Jefferson Parish, Elmwood Self Storage is involved in some shape or fashion. I've even used their board room for a meeting I conducted. They let me use that space- free of charge- and even helped me advertised for it. These people seriously get around! So check out their facilities and you won't be disappointed. I haven't been!

First off I was told to return a u haul car transport to this location by U haul in Georgia..So…read moreafter driving all night I arrived the next day at this location to drop off the u haul I was immediately greeted by rude disrespectful employees who told me they would not be helping me insecure the straps holding my car to the carrier... First off it was uhaul policy to not allow me to secure the car myself so I had absolutely no idea to get it off.. I'm a disabled veteran & I didn't deserve to be treated that way.. This location and u haul itself should be shamed of themselves..

I was informed today that they got a new computer system and my information for insurance was lost…read more I have been in this facility for almost ten years and only have until the first of July to give them proof of coverage or they will be charging me for their covesge. Not happy!!

Best customer service ever. Very clean areas, office and units, good space between buildings. The…read moremanager and his wife are very nice persons. I definitely recommend this place.

Rochelle & Staff are amazing to work with. This was a corporate account and we needed deliveries…read morevia fed ex on pallets. They were so helpful at this location.

They have a rat infestation. The company knows it…read more They continuously go up on rent . Been there for 6 years. The manager Rochelle is helpful but I guess it's in a bad location near a canal in a building packed with units I was told perhaps people have food in units? I'm getting out

We rented a U-Haul truck from another location. When we arrived to pick up our truck it was gone…read moreand the business wasn't answering our calls. We called the hotline and they sent us to Amy at this location. Within minutes she had us set up with our moving truck and on our way. When we returned the truck Amy made it just as quick. We ended up storing our belongings at this location as well at the last minute. Amy had a great unit available with climate control. The staff was excellent and we had easy access to the unit which made moving in super easy. We had a horrible day due to the original truck issues and the original storage unit fiasco. Amy was able to provide us with both truck services and storage. Highly recommend this business!

We rented a truck here for our business because our box truck is under repair. We spend thousands…read moreon uhaul every year. We are VERY familiar with the process. We always book for 24 hour rentals. The manager called with an aggressive, unprofessional attitude. My husband was very taken aback at her demanding we return the truck immediately, stating we had rented it for 8 hours. She was yelling and rude. We will not be using this location again.

Easy access easy rental process. Brett was very helpful…read more Units are very clean and dry

I reserved a 10x15 unit online and spoke with the manager to schedule a day to come in and take…read morecare of everything. I drove in, paid for the first month and admin fee, confirmed my unit, and was told by the manager on duty (not the regular manager, he was filling in) to make sure the unit was all right. I went, and it had a combination lock on it. Turns out that the unit confirmed for me had apparently been rented out from under me, and not updated in the system. That was the last unit of that kind so I am out the money with no storage space until the regular manager contacts me to fix this. Not thrilled about this, but I'll update if/when this is fixed.

Ms Rose Lupton. She is awesome. And she knows her job well. Very knowledgeable about the business…read more I had to move to a new unit and she made it very easy. I'm very happy that she's there because I feel even better about my property being safe at KEY STORAGE. Thks.

I have had storage units at all the major places (Cube Smart, Public Storage, Storage Center)…read more This week I needed to place some things in storage and hoped to find one close to my residence (River Ridge). I found this one even though it is a little hard to find. I was helped by Jarad. I have to say he provided the best service I have ever had from a property manager. He was very efficient, but also kind and worked to meet my needs. I HIGHLY recommend storing your stuff at Key Storage with Jarad