I rented this place intended for a month but I was charged for two months, stating they were 30 day…read moreperiods. When I came into property I found mold all over my furniture. I was told my unit was climate controlled, only to find it wasn't and on my contract it was stated it was a climate controlled unit. DO NOT EVER RENT FROM THIS PLACE. It is a lucrative business only here to exploit people using vague language and bad management practices. Update: Rick the store manager reached out to me and we discussed the matter about the mold damage. So to be clear, he and Mary are the only ones that are actually on the ground in New Orleans, anyone spoken to besides them is based in Atlanta. Here are some tips that I would suggest storing their items here: 1. Make sure you get what you're paying for and ask questions. The people in Atlanta are not here for your help but to make money. Make sure your lease starts when you need it and when it ends. 2. Get the renters insurance. Anything can happen. Just pay the $8 for the benefit of having it. 3. Talk to Mary and Rick if you have questions. Both of them are exceptional with customer service and answering questions or concerns with their policy, contracts, needs etc. 4. If you DONT get climate controlled, make sure you plastic wrap all cloth or store it properly. If you do get climate controlled make sure you get it and check it out before starting your lease. Once again, Rick and Mary are some of the kindest employees and will help you out if need be. Just make sure to read your contracts and store your stuff appropriately.

Terrible service, takes forever to answer calls. Just trying to give a call to cancel my service…read more I've called two times and nothing.

Great customer service , friendly and knowledgeable staff was awesome and allowed my to see…read moremultiple units before I made my final choice

From the owner: Located along Jefferson Highway, The Storage Center offers some of the best self-storage units in…read moreNew Orleans, LA, providing a variety of sizes and flexible month-to-month rates. Enjoy convenient features like drive-up access, video recording cameras, electronic gate access, and more. Our secure and accessible storage units serve residents near landmarks such as John Ryan Stadium, the Mississippi River, and Metairie Country Club. Whether you're seeking secure or convenient storage solutions, our New Orleans facility has you covered. Rent your storage unit today to declutter your space and enjoy a hassle-free storage experience. Contact us online or by phone to reserve your unit.

When I had finally had it with my last storage unit space, I sent my trusty Yelp-tern out into the…read moreworld to find us a place that was conveniently located to my house, within our budget of what we had already been spending, and clean. With Dependable Storage, we really got so much more than our low trifecta of expectations. 1 - Super easy to get to from Uptown. 2 - Incredibly clean. This part of Dependable Storage probably had only been open a few months when we moved in, but it really is incredibly clean. No musty smells, no smells at all really! 3 - Access to 3+ carts at all times! I've never had an issue getting a cart. 4 - Hospital-size elevators (yes we might've used 3 carts on move-in day and they all fit!) 5 - Use of a moving truck the day of move-in. Seriously a life and budget saver since it was in the middle of the summer. 6 - Not 1, not 2, not 3...okay okay 12 AIR CONDITIONING UNITS attached to our building. I am no sweaty betty leaving this place. Love me some AC. 7 - The friendliest staff. Branden is always around, and offers bottled water. 8 - Easy parking access to our space, and close to the elevators. We've never felt weird or unsafe coming to the unit. 9 - No problems whatsoever with other tenants or any creepy crawlers of any kind. ( I know that sounds weird, but check out my other storage unit review) 10 - This space was CHEAPER than my unit at another storage facility by a good bit and a much better deal in terms of all the above! We are incredibly happy with our new storage unit space, and totally recommend folks with a whole lot of crap to store it here!

Phenomena facilities and the nicest front desk staff I've been around. They have great prices and…read morethey are willing to work with you if you pay 6 months or a year in advance.

Update! Once again, these people have locked me out of my unit when I am paid up until the 12th…read more Today is the 3rd. This is ridiculous, and no one will call me back. I have attached photos to show that this is really happening. This place is a train wreck that I cannot wait to get out of...but alas...I cannot because they unlawfully licked me out of my unit. The "manager" Leola, of this particular storage center is awful. In all the years I have been a customer here, she is, by far, the worst ever. She is rude, unhelpful, and hangs up on calls when a customer is talking. Her stonewalling tactics are very unprofessional. I will definitely be contacting the consumer protection agency concerning my latest visit there and her refusal to provide pertinent information. UPDATE: After posting my past update saying they were losing my business and I had plans to move out this month, they charged my credit card for two months. When you call them you get no one. Only a loud screaching noise. This place is really sketchy. I wish I could take away the one star I had to give them. UPDATE: Not sure what has happened at this facility, but after waiting all afternoon for someone to be in the office and calling only to get a loud screeching noise where you should have been able to leave a message, I was met after 4pm, by a very rude and unhelpful "manager." I have been renting units from this company for a few years and have never been met with such an ugly attitude and refusal to help. She was forcing me to purchase insurance when my homeowners insurance is already in their records. I have two other units with the company. She obviously didn't feel like dealing with me because it was almost time for her to get off for the day. It is sad that this woman's unprofessional behavior has resulted in the loss of my business. I hope the owner corrects this situation and hires people who appreciate the customers because without them, there is no business. And definitely not mine because I will be moving my other unit out at the end of the month I paid for.

From the owner: The Storage Center on Jefferson Highway in Elmwood offers clean, affordable self-storage for…read moreresidents and businesses in Elmwood and nearby areas. Our facility features advanced security, climate-controlled units, and convenient drive-up access. Rent your storage unit online today!

First off I was told to return a u haul car transport to this location by U haul in Georgia..So…read moreafter driving all night I arrived the next day at this location to drop off the u haul I was immediately greeted by rude disrespectful employees who told me they would not be helping me insecure the straps holding my car to the carrier... First off it was uhaul policy to not allow me to secure the car myself so I had absolutely no idea to get it off.. I'm a disabled veteran & I didn't deserve to be treated that way.. This location and u haul itself should be shamed of themselves..

Great place to store valuables! Staff is friendly & knowledgeable, the place is always clean &…read moreorderly, has a great security system & quick access to safety deposit boxes. Also, love the fun & interesting events they put on.

The units are clean. The staff is so helpful. I had to make a damage claim due to an AC leak. It…read morewas an easy process and I was paid in full for the damage.Brandy is awesome. She helped me move units and made everything seamless. I could not ask for a better experience.

My favorite day here was the day I moved out. Five stars for the wonderful, incredibly helpful…read moreemployees and spotless, secure storage. Zero stars for the company that owns the place and mercilessly raises the price nearly every month after you move in. I'm so grateful I had the means to get out.

Everything was great and the service is great too We have…read moreused this service for multiple years already

My son lost several Months of income due to Covid illness…read moreand was evicted. This place had first month free storage. This time allowed him to store his stuff until he could get back into housing of his own. I was fully prepared to pay at least one month storage, but the owners were gracious and held true to their offer. Thanking God for some kindness during a dark time. Clean, safe, and very good people!

I have only had a storage unit since September of 2024 and it's now June 2025. I've had two rent…read moreincreases and it hasn't been a year. It's started at $129 and has now reached $192. So, infuriating.

Hours are not honored and the door information says open 9am to 6 mon thru set yet the door is…read morelocked. And just after two maintenance men went in. Taking my business elsewhere.